Privacy Policy

EFFECTIVE DATE 18th July, 2016 

Mulberry Company USA Inc., 475 Park Avenue South, 19th Floor, New York,  New York, 10016, USA (“we” or “us”) are committed to protecting your privacy and meeting the requirements of applicable data protection legislation.

When you shop on www.mulberry.com (the Website) which we own and maintain, we require information to process your order, ensure safe and secure delivery, and to make your visit to the Website a more enjoyable shopping experience.

This policy (together with our Terms of use and our Cookie Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Personal data collected by Mulberry

When you order from the Website, we will ask for your name, email address, delivery address, telephone number, credit or debit card number, registered address of the credit card (referred to on site as the “billing address”, credit card, CVC number the card's expiry date and a contact phone number for the registered address of the credit card. We and our partners will use these details to provide our and their services to you in fulfilling orders that you place with us. This may include us passing your information to our couriers in the event they need to contact you regarding your delivery and us passing your details to recognised credit checking agencies and/or credit card companies to assess your credit authorisation.

We may also obtain and use information about you as a result of authentication or identity checks (including your IP address). We do not sell, trade or rent your personal information to other companies outside of our group of companies. We do not share personal information with third parties for those third parties’ own direct marketing purposes.

Any data we do collect is used by us to help make the shopping experience we provide as enjoyable as possible and improve any future shopping experiences you have with us, and to send you details of any services or offers which we think might be of interest to you. We may contact you by email, telephone or by post with marketing information, but only if you have registered with us for such information and we will cease to do so if you later inform us that would not like to receive such information.

We reserve the right to pass you data to law enforcement or other third parties as we feel is necessitated by applicable law or your failure to comply with law or our terms and conditions. We further reserve the right to pass your details to third parties in the event that sell our business or assets provided that any new buyer will promptly notify you of details of their privacy policy and consent options.

Finally, we may also collect anonymised details about visitors to the Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

By using our Website, you consent to the collection and use of this information by us, and also acknowledge and agree that we shall not be held responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent that we are required to accept such responsibility.

Reasons for collecting personal data

(1) Personal data you share with us

We use the personal data you share with us in order to perform our obligations under any contract we have with you, and specifically to:

  • provide you with our products and to fulfil orders that you place with us on our Website or on our App;
  • create and help you manage your Mulberry account;
  • allow you to return your Mulberry product, if you change your mind;
  • respond to your questions and requests; and
  • send you information on any changes we make to our policies or terms.

Where you have given us your consent to contact you, we will use your personal data to:

  • send you newsletters, marketing communications, products update and suggestions on how to care for your Mulberry product;
  • contact you to invite you to special events;
  • send you an invite to our sample sale if you have subscribed to it; and
  • notify you of other Mulberry products we think you might like based on your previous purchases.

You can withdraw your consent at any time.

We use our legitimate interests to enhance your customer experience and provide the best in class service; therefore we will:

  • remind you of what you may be missing if you have put items in your "Shopping Bag" on the Website or App and then abandoned them;
  • send you surveys for feedback on our services to enhance your customer experience; and
  • keep track of your requests and interactions with our customer service, via LiveChat, telephone calls or direct email.

(2) Personal data we collect about you

We use the personal data we collect about you for our legitimate interests so that we can:

  • tailor the way that you interact with us in the future, such as tailoring certain emails and also show you certain adverts, products or offers in which we think you may be interested, both on our Website and App and on certain third party websites (including on social media);
  • analyse how our Website and App are used, so that we can constantly improve the services that we offer;
  • analyse your feedback, and understand your expectations on our products or services to optimize your customer experience;
  • record CCTV footage of our premises and visitors for the security and safety of all our staff, visitors and products; and
  • retain preferences and other personal data or information disclosed during conversations in store or over the telephone to ensure the best customer experience.

Not all of the information used for these purposes is "personal data"; some of it is anonymised or used on an aggregate basis.

(3) Personal data we receive from other sources

We use the personal data we receive from other sources for our legitimate interests so that we can develop an understanding of what people think about our products and services, so that we can constantly improve them.

If you have opted-in for marketing communications from one of our Mulberry franchise partners, this includes an opt-in for marketing communication from us. You can change your preferences at any time by contacting us on enquiries@mulberry.com, or by calling us on +44 (0) 1761 234 273, or by using the unsubscribe option in each e-mail, or via your online Mulberry account “My Mulberry”.

Sharing of personal data

We may share your personal data with the following third parties:

  • other companies in the Mulberry group for operational and business reasons, and if you have agreed they can send you marketing e-mails;
  • service providers who help us to operate our Website and App, fulfil your orders and deliver our products to you; for example, credit reference agencies, couriers, payment providers, IT support and so on;
  • market research and customer survey companies to help us develop and improve your customer experience. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from disclosing or sharing this information with anyone other than Mulberry;
  • fulfilment companies to send mailing to your postal address if you have consented to receive mailings; and
  • certain regulatory bodies, government and enforcement agencies, if we need to do so or are requested to do so.

We will also share personal data collected about you with social media channels, advertising networks and other third parties who help us to understand how our Website and App are being used, how well our advertising works and how we can improve; to provide ad measurement services and to target advertising (and in some cases, we may allow those third parties to collect and receive data themselves for these purposes, which they may also collect from elsewhere on the internet and other apps). This information is collected using cookies and other similar technologies. You can find more information on what cookies and technologies are used, how they are used, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.

If we decide to sell or buy any parts of our business, we may also need to share your personal data with the buyer of those parts of the business. In those circumstances, we will make sure that any new buyer will promptly give you details of how they will use your personal data, and your options for changing that.

We will not sell your personal data to any third party.

Receiving contact from Mulberry & changing contact preferences

From time to time, we will send you aftercare e-mails relating to your Mulberry product.

Where you have consented, we will also send you e-mails with information in relation to any products which are similar to your Mulberry product, and which we think you might like.

When you sign up to one of our 'waitlists' for a Mulberry product that is not yet available, we will send you an e-mail to let you know when that product becomes available, but we will not send you any any marketing communications as a result of this subscription.

We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an "opt-in"). You can sign up to receive communications by e-mail, by post, by text/SMS or by telephone call about our new collections, exclusive online offers and events.

We will also only share your personal data with third parties (including companies in the Mulberry group) for them to send you marketing e-mails or communications, if you have agreed that we can send you such communications.

In any case, you can ask us to change your communications preferences or to stop contacting you at any time, by contacting us on enquiries@mulberry.com, or by calling us on +44 (0) 1761 234 273, or by using the unsubscribe option in each e-mail, or via your online Mulberry account “My Mulberry”.

Transfers of personal data outside the European Economic Area

The data that we collect from you may be transferred to, and stored at, a destination outside the U.S.

It may also be processed by staff operating outside the U.S, who work for us or for one of our suppliers, group companies or franchisees. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Security of personal data

We care about your personal data and know that you trust us to keep it secure.

We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.

Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website or App (for example, for your “My Mulberry” account), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Personal data and your rights

You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.

You also have the right to access any personal data that we hold about you. To prevent fraudulent access, we shall require you to provide suitable ID to confirm who you are, before we provide any personal data to you.

If you have an online customer account, you can amend or update your information by logging into “My Mulberry” on the Website or App and amending your details as appropriate.

If you have created a customer account in-store, you can amend or update your information by contacting us on enquiries@mulberry.com, or by calling us on +44 (0) 1761 234 273.

In any cases, if you would like to update, correct or access the personal data we hold about you, please contact us on enquiries@mulberry.com, or by calling us on +44 (0) 1761 234 273.

If you wish us to erase your personal data or restrict our processing of your personal data please contact our customer service on enquiries@mulberry.com or call us on +44 (0) 1761 234 273.To prevent fraudulent requests, we shall ask you to provide suitable ID to confirm your identity before we erase any personal data.

Third party sites

Our Website and App may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.

Third party sites

Our Website and App may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.

Cookies

Our Website and App use cookies to collect information about you, including some personal data. "Cookies" are small data files which are placed on your device via your web browser when you visit the Website, or via the App. Any personal data collected by those cookies will be used in accordance with this privacy policy.

You can find more information on what cookies we use, how we use them, and your options for changing how we use them in our Cookies Policy.

How We Respond to “Do Not Track” Signals

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, our Website does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track” please visit http://www.allaboutdnt.com.

Children

Our Website and App are not directed at, nor do we knowingly collect personal data from, people under the age of 13.

If you are a child, please do not attempt to register for a Mulberry product, or otherwise provide us with any personal data.

Changes

From time to time we may make changes to this privacy policy. If we decide to do so we will post the changes on our Website and on the App so that you are always aware of what personal data we collect about you, and how we use it. If we need to, we will e-mail you with details of those changes and/or ask you to confirm that you are happy with them.

This privacy policy was last updated in May 2018. Please check back regularly to keep informed of updates to this privacy policy.

Competitions & Invitation Only Events

Terms & Conditions Neon Ticket Giveaway (the “Promotion”)

By taking part in this Promotion you, the customer, agree to be bound by these terms and conditions (these "Terms and Conditions"). Promotional materials relating to the Promotion, including all information on how to take part in the Promotion, also form part of these Terms and Conditions. In the event of any conflict between any terms referred to in such promotion materials and these Terms and Conditions, these Terms and Conditions take precedence.

  • The promoter of this giveaway is Mulberry Company (Design) Limited, of The Rookery, Chilcompton, Bath, Somerset BS3 4EH, UK (“Mulberry”)
  • The Promotion begins Friday 23 November 2018 10:00 GMT and closes 23:59 GMT on Monday 26 November 2018.
  • How to enter online: entrants must make a purchase on mulberry.com over the value of GBP 50, EURO 55, USD 65, CAD 85, AUD 85, DKK 420, SEK 540, CNY 440 or KRW 75,000 OR by directly contacting customer services at goldengiveaway@mulberry.com and agree to the Promotion’s and Mulberry’s terms and conditions.. All details requested must be correct and accurate.
  • Only one entry per person is allowed per day.
  • Mulberry is not responsible for late, lost, incomplete, inaccurate or damaged entries.
  • One winner will be randomly selected daily from that days entries and will be able to spend GBP 1,000, EUR 1,145, USD 1,300, CAD 1700, AUD 1,800, KRW 1,462,600, CNY 9,000, DKK 8,500 or SEK 11,800 (incl VAT/sales taxes) (the “Prize Value”) based on your billing address, on Mulberry full-price products, subject to availability.
  • The winner will need to contact Mulberry customer services as instructed on the Neon Ticket, where they will be invited to choose a selection of products (the “Prize”) upto the Prize Value from a wide selection of products offered by Mulberry. Mulberry customer services will be able to advise the winner on the Prize selection which must be made at the same time. The Prize will be delivered to the winner’s nominated address. Product availability depends on stock, and Mulberry reserves the right to substitute products. Delivery of the Prize to the address provided could take 2-3 weeks. The winner shall be responsible for import duties and taxes and may need to provide additional information if requested.
  • The Prize is non-transferrable and there is no cash alternative.
  • Mulberry may wish to use the winners' names, for editorial and publicity purposes on the Mulberry website, blog, email, social media or printed communications and it is a condition of entry to this competition that you agree to this use of your name and information.
  • No part of the Prize may be exchanged or refunded via the website or in-store. Once the product has been selected and Mulberry has confirmed the order then the Customer may not change their choice of product.
  • No part of the Prize may be sold for commercial gain via any re-seller or re-selling website. If any of the Prize is given away, the condition of the gift must be that it cannot be sold on by the recipient.No purchase is necessary to enter the competition.
  • Daily a randomly selected winner will receive a Neon Ticket either within their order or via email depending on their path of entry. If the winner does not contact customer services by 11 January 2019 23:59 GMT the Neon Ticket will be void.
  • This giveaway is open to everyone over the age of 18 years old, except for employees within the Mulberry group of companies, participating or associated companies and promotions agencies, and the families of the any of the above. When contacted the winner will be required to provide evidence of being over 18 years old.
  • Mulberry’s decision on each daily winner is final.
  • Subject to these terms and conditions, normal Mulberry terms and conditions apply to the Prize and the collection of any data.
  • Mulberry reserves the right to modify, cancel, terminate or suspend the competition in whole or in part, at its sole discretion, if it believes the competition is not capable of being conducted as specified within these Terms and Conditions or in accordance with all applicable laws or regulations, or in the event of a virus, a computer bug or unauthorized human intervention or any other cause that is beyond the reasonable control of Mulberry that could corrupt or affect the administration, security, impartiality or normal course of the competition. Neither Mulberry nor any of its subsidiary or affiliated companies are responsible for any condition, circumstances, losses, failures or delays caused by events beyond its or their reasonable control.
  • Entry to this Competition and these Terms and Conditions are governed by the laws of England and Wales and the exclusive jurisdiction of the courts of England and Wales shall apply. By entering you agree to be bound by these Terms and Conditions and laws.

Terms & Conditions for Win Your Gift List (the “Competition”)

By taking part in this Competition you, the customer, agree to be bound by these terms and conditions ("Terms and Conditions"). “Promotional Materials” relating to the Competition, including all information on how to take part in the Competition, also form part of the Terms and Conditions. In the event of any conflict between any Promotional Materials and the Terms and Conditions, the Terms and Conditions take precedence.

  • The promoter of this Competition is Mulberry Company (Design) Limited, of The Rookery, Chilcompton, Bath, Somerset BS3 4EH, UK (“Mulberry”).
  • The Competition begins Thursday 15 November 10:00 GMT and closes 23:59 GMT on Monday 10 December 2018.
  • Entry to this Competition can only be made online via the mulberry.com website, on the Christmas Competition page: http://www.mulberry.com/Christmas-Competition and via the vending machine at Mulberry Lights in-store events.
  • How to enter online: entrants must watch the video on the Competition page and correctly guess the colour of the bag featured in the video. This is represented visually. One option needs to be selected of the 3 choices available. The entrant must complete all the requested sign-up information, agree to the terms and conditions and privacy policy and click “enter”.
  • How to enter through the Mulberry Lights in-store events: once the entrant has completed the Mulberry Lights competition they will be asked if they wish to sign up to the newsletter to be entered into the draw for a chance to win a £5000 shopping spree at Mulberry. The entrant must complete all the requested sign-up information, agree to the terms and conditions and privacy policy and then click “Sign-up”.
  • Only one entry is allowed per person.
  • No purchase is necessary to enter the Competition.
  • All requested details on the sign-up section must be provided and must be correct and accurate. Mulberry is not responsible for late, lost, incomplete, inaccurate or damaged entries.One winner will be randomly selected from the entrants providing the correct answer and will be able to spend GBP 5,000, EUR 5,700 USD 6,500, CAD 8,500, AUD 9,000, KRW 7,300,000 CNY 45,000, DKK 42,500 or SEK 59,000 (incl VAT/sales taxes) (the “Prize Value”), based on billing address, on Mulberry full-price products, subject to availability.
  • The winner will be contacted by Mulberry customer services and invited to choose a selection of products (the “Prize”) up to the Prize Value from a wide selection of products offered by Mulberry. Mulberry customer services will be able to advise you on your prize selection which must be made at the same time. The Prize will be delivered to the winners nominated address. Product availability depends on stock, and Mulberry reserves the right to substitute products. Delivery of the Prize to the address provided could take 2-3 weeks. The winner shall be responsible for any import duties and taxes and may need to provide additional information if requested.
  • The Prize is non transferrable and there is no cash alternative.
  • Mulberry may wish to use the winner’s name, for editorial and publicity purposes on the Mulberry website, blog, email, social media or printed communications and it is a condition of entry to this Competition that you agree to this use of your name and information.
  • By signing up to enter the Competition you agree to subscribe to Mulberry’s email newsletters where you will receive regular marketing and product information and you can unsubscribe to this at any time.
  • No part of the Prize may be exchanged or refunded via the website or in-stores.
  • No part of the Prize cannot be sold for commercial gain via any re-seller or re-selling website. If any of the Prize is given away, the condition of the gift must be that it cannot be sold on by the recipient.
  • The winner will be contacted by email by Monday 17th December 2018 and must respond within 24 hours otherwise another winner will be chosen.
  • Mulberry’s decision on the winning entrants is final.
  • This Competition is open to everyone over the age of 18 years old, except for employees within the Mulberry group of companies, participating or associated companies and promotions agencies, and the families of the any of the above. When contacted the winner will be required to provide evidence of being over 18 years old.
  • Subject to these terms and conditions, normal Mulberry terms and conditions apply to the Prize and the collection of any data.
  • Mulberry reserves the right to modify, cancel, terminate or suspend the competition in whole or in part, at its sole discretion, if it believes the competition is not capable of being conducted as specified within these Terms and Conditions or in accordance with all applicable laws or regulations, or in the event of a virus, a computer bug or unauthorized human intervention or any other cause that is beyond the reasonable control of Mulberry that could corrupt or affect the administration, security, impartiality or normal course of the competition. Neither Mulberry nor any of its subsidiary or affiliated companies are responsible for any condition, circumstances, losses, failures or delays caused by events beyond its or their reasonable control.
  • Entry to this Competition and these Terms and Conditions are governed by the laws of England and Wales and the exclusive jurisdiction of the courts of England and Wales shall apply. By entering you agree to be bound by these Terms and Conditions and laws.

Terms & Conditions for #MulberryLights Vending Machine (the "Promotion")

By taking part in this Promotion you, the customer, agree to be bound by these terms and conditions ("Terms and Conditions"). “Promotional Materials” relating to the Promotion, including all information on how to take part in the Promotion, also form part of the Terms and Conditions. In the event of any conflict between any Promotion Materials and the Terms and Conditions, the Terms and Conditions take precedence.

  • The promoter of this Promotion is Mulberry Company (Sales) Limited of The Rookery, Chilcompton, Bath, Somerset BA3 4EH, England ("Mulberry").
  • The participating stores are: Mulberry Regent Street from 15 to 18 November 2018 (100 Regent Street, London, W1B 5SR), Mulberry Leeds from 22 to 25 November 2018 (3-5 County Arcade, Victoria Quarter, Leeds, LS1 6BW), Mulberry Manchester from 27 to 28 November 2018 (Unit G03-G04 The Avenue, Spinningfields, M3 3FL) and Mulberry Edinburgh from 29 November to 2 December 2018 (7 Multrees Walk, Edinburgh, EH1 3DQ), during store opening hours.
  • Customers can use the vending machine in the participating stores during normal hours following the upload to Twitter or Instagram in advance of, a selfie with or a photo of the ‘Mulberry Lights’ installation, tagged #MulberryLights, or the submission of their email address via the vending machine in store.
  • Customers using the vending machine will be awarded a gift at random. If a gift card is won, customers must visit a Mulberry store or click here to ascertain the value of the gift card.
  • Customers can only use the vending machine once. No purchase is necessary to take part in the Promotion.
  • Prizes shall not be exchanged or refunded via the website or stores and there is no cash alternative.
  • Prizes shall not be sold for commercial gain via any re-seller or re-selling website. If a prize is given away, the condition of the gift must be that it cannot be subsequently sold on by the recipient.
  • Mulberry may wish to use the winners' names for editorial and publicity purposes on the Mulberry website, email, social media or in printed communications and It is a condition of entry to this promotion that you agree to this use of your name and information.
  • By participating in the Promotion, you agree to subscribe to Mulberry’s e-newsletters and receive regular marketing and product information. You can unsubscribe at any time by contacting Mulberry’s Customer Service team on enquiries@mulberry.com or +44 (0) 1761 234 273.
  • By participating in this Promotion you agree that your personal data can be used, accessed, transferred and stored by Mulberry and Mulberry’s third parties, in accordance with Mulberry’s Privacy Policy (www.mulberry.com/privacy-policy). You can withdraw your consent for Mulberry to use your personal data at any time by contacting Mulberry’s Customer Service team on enquiries@mulberry.com or +44 (0) 1761 234 273.
  • This Promotion is open to everyone over the age of 18 years old, except for employees within the Mulberry group of companies, participating or associated companies and promotions agencies, and the families of the any of the above, ID may be required.
  • Mulberry will not be responsible for any damage, loss or injury resulting from your par-ticipation in the Promotion or use of the vending machine.
  • Mulberry reserves the right to modify, cancel, terminate or suspend the promotion in whole or in part, at its sole discretion, if it believes the Promotion is not capable of be-ing conducted as specified within these Terms and Conditions or in accordance with all applicable laws or regulations, or in the event of a virus, a computer bug or unauthor-ized human intervention or any other cause that is beyond the reasonable control of Mulberry that could corrupt or affect the administration, security, impartiality or nor-mal course of the competition. Neither Mulberry nor any of its subsidiary or affiliated companies are responsible for any condition, circumstances, losses, failures or delays caused by events beyond its or their reasonable control.
  • Except otherwise stated in these Terms and Conditions, normal Mulberry terms and conditions apply to the prizes and the collection of any data.
  • Entry to this Promotion and these Terms and Conditions are governed by the laws of England and Wales and the exclusive jurisdiction of the courts of England and Wales shall apply. By entering you agree to be bound by these Terms and Conditions and laws.