## Mulberry Coronavirus FAQ In these difficult times, the health of our staff and customers is our top priority. Mulberry is committed to following the latest guidelines and advice from Public Health England. Please find below our most frequently asked questions at this time, but do not hesitate to get in touch if you have any further queries. **Are you still shipping orders?** Yes, is operating as usual for online shopping, with free delivery and free returns on all orders. Our warehouse is observing strict hygiene standards: increased hand washing, gloves have been provided for staff and all orders are being packed for ease of unpacking hygienically. With this in mind, your bag will come wrapped in cellophane as a protective layer. As a precaution, we recommend you open your package outdoors and take the inner wrapped bag only into your home. At this time we are shipping all orders with minimal handling for your hygiene, all essential gift wrapping items will be safely included with your order. We are constantly working with our delivery partners to ensure all health and hygiene standards are being upheld. Our UK delivery partners have increased hygiene procedures for all drivers and customers are not expected to sign for goods at present. You can also request to have your parcel left in a safe place for contact-free delivery. You can review their full policy [here.]( Our international delivery partners have also increased hygiene processes and can accommodate contactless delivery options. **Are shipping times affected?** Due to the high volume of orders, there may be a shipment delay of up to 2 days. However, please be assured that we are working to get your purchases out to you as soon as possible. Please refer to [Customer Services]( for more detailed information. **Are your stores still open?** Yes. In line with government regulations, all Mulberry stores in England have reopened, including our outlets. Personal one-on-one appointments are available which can take place either in store or via a digital consultation. For customers outside of England, please check the store locator for the most up-to-date information and opening times for your local store. **Do I need to wear a mask in Mulberry stores?** Yes, masks are now mandatory and available upon request in all our stores. We have also implemented a social distancing policy and have provided hand sanitiser for staff and customer use. **Can you extend the returns period as I am currently in self-isolation?** Our returns period is 30 days and we are currently offering free returns pick-up direct from your door. If you made a purchase via a store, please get in [touch]( so we can advise your options given the current circumstances. **Is your repairs centre still operating?** The Repairs Centre will be closed from the 14th September – 1st October. You can find out more about repairs [here.]( **What is Mulberry doing to help?** We are very proud to partner with the National Emergencies Trust to help deliver vital aid to those most affected by the coronavirus outbreak across the UK. We donated 15% of our UK digital sales from March 23rd - April 24th to this important cause, raising a total of £75,000.