Terms of Sale | Mulberry

These terms and conditions describe the basis for the purchase by you and sale by us of the goods described on www.mulberry.com (the Website) which we own and maintain.

These terms and conditions should be read alongside, and are in addition to, our Privacy Policy and our Cookie Policy which tell you how we use your personal information.

Placing an order

By placing an order on this Website, you confirm that you have read these terms and conditions and the Privacy Policy, and that you agree to them. You should keep a copy of these terms and conditions for future reference. We will not always file a copy of orders made by you.

Each order that you place is an offer to buy those goods and we shall accept that offer at our sole discretion, but orders are normally accepted if:

(a) the goods are available;

(b) the order reflects our current pricing;

(c) the goods are for delivery to a destination that we deliver to or are for collection in one of our stores; and

(d) your credit or account card is authorised for the transaction.

We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with a confirmatory email. Please note that at this stage your order for goods may not have been accepted by us.

Formation of the contract

We will confirm our acceptance of your order for goods by sending you an email confirming that the goods have been dispatched or will be shortly ready for collection in store ("Dispatch Confirmation").

The contract between us will only be formed when we send you the Dispatch Confirmation (the "Contract"). These terms and conditions, the Dispatch Confirmation and any other information relating to the goods which we have brought to your attention are incorporated into the Contract.

The Contact will only relate to those goods which have been confirmed in the Dispatch Confirmation and we will not be obliged to supply any other goods which you have ordered until we have sent you a separate Dispatch Confirmation in respect of such goods.

Consumers inside the EU now have access to a web-based platform created by the European Commission - this European Online Dispute Resolution Platform can provide assistance if there is a contractual dispute.

Prices

The price of the goods and our delivery charges (where applicable) will be as set out on the Website from time to time, except in the case of obvious error.

All prices on the Website exclude any applicable sales taxes and duties. These will be calculated according to the destination of where your order is being delivered to or collected from and are included in the total price displayed when you place your order.

If your order is for delivery to a destination outside of the European Union, your order may be subject to import duties and taxes. It is your responsibility to pay any such duties and taxes. Any such duties and taxes may vary in different territories. We are unable to advise you in relation to any import duties and taxes and we recommend you contact the local customs office at the delivery destination in this respect.

We reserve the right to amend our prices and delivery charges at any time, but such changes will not affect any order for which we have already sent you a Dispatch Confirmation.

The Website sells a large number of goods, so it is possible that despite our best efforts, that some goods may be incorrectly priced. We will usually verify the price of any goods as part of our dispatch process and if the price of the goods:

(a) is lower than the price stated on the Website, we will charge this lower amount to you when dispatching the goods to you; or

(b) is higher than the price stated on the Website, we will at our discretion either contact you for instructions prior to dispatching the goods or reject your order and notify you of such rejection by email.

We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a Dispatch Confirmation to you, if the pricing error is obvious and unmistakeable and could have been recognised by you as an error.

Payment

We accept payment by credit card and debit card, as set out on the Website. Payment for the goods and related costs will be due at the time we accept your order. We will usually attempt to take payment once the goods are ready to be delivered or collected.

You confirm to us that you are authorised to use the payment method that you provide to us when placing your order. We may carry out security checking to confirm that this is the case.

If your payment method is not authorised, we may refuse to accept your order and we will not have any responsibility for the non-delivery of the goods.

We are also not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Klarna

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.

How it works:

Step 1
Add products to your cart and select “Klarna” when you check out.

Step 2
Enter a few personal details and you’ll know instantly if you’re approved.

Step 3
Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Payments information:

Pay in 30 days

Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees, when you pay on time.

Paying after delivery allows you to try before you buy and is the easiest way to shop online.

• Complete the payment in full after purchase at no added cost.
• Report returns directly in our app and only pay for the items that you keep.
• Not making your payment on time could affect your ability to use Klarna in the future.
• Debt collection agencies are used as a last resort.

Pay in 30 days is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Please see www.klarna.com/uk/terms-and-conditions for more information.

Pay in 3

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. Select the Klarna option and enter your debit or credit card information.

• A new way to pay that's an alternative to a credit card.
• 3 instalments gives you flexibility to shop without interest.
• Not making your payment on time could affect your ability to use Klarna in the future.
• Debt collection agencies are used as a last resort.

Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Please see www.klarna.com/uk/terms-and-conditions for more information.

About Klarna

Pay online or in the app. Review your latest purchases and make payments in the Klarna app or online.

Download the Klarna app: https://www.klarna.com/app
Log in online: https://app.klarna.com/login
Chat with customer service: https://www.klarna.com/uk/customer-service

Safe and secure

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorised purchases.

Frequently asked questions

Visit Klarna’s FAQ page to find out more about using Klarna.

Klarna has a relentless focus on creating the best shopping experience in the world. They believe payments are so much more than just a way to send money. That’s why their smooth checkout options give you more time and control so you can focus on the things you love.

• More than 150 million shoppers are using Klarna.
• 450,000 retailers are working with them worldwide.
• They’re one of Europe’s largest banks and they’ve been powering online checkouts for over 15 years.

Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Please see www.klarna.com/uk/terms-and-conditions for more information.

For Klarna’s Customer Service support, please visit here.
Please see Klarna’s Shopping Service user terms here.
Please see Klarna’s Privacy Notice here.

Please note that the upper limit of Klarna transactions per region:

ClearPay

1. What is Clearpay?

Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.

The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.

2. How do I use Clearpay?

Just shop on Mulberry.com and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).

If you've used Clearpay before, just log in to your Clearpay account. Then complete your order!

3. Who can use Clearpay?

Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.

Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account. Other eligibility criteria apply. See Clearpay Terms of Service for further details.

4. How does the Clearpay payment schedule work?

Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase. If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.

You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

5. What if I can't pay a Clearpay instalment?

If you cannot make a payment, please contact Clearpay here.

As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.

Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.

Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.

6. When will my items be delivered if I use Clearpay?

Clearpay orders are delivered within our standard delivery timeframes like any order from Mulberry.com.

7. Is there a limit to how much I can spend on a single Clearpay transaction?

Yes, your order value including shipping must be less than £2,500 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

8. Can I use another form of payment with Clearpay?

Yes, you may also use a gift card with Clearpay to pay for your purchase.

9. How do I return or exchange an item purchased with Clearpay?

Items purchased with Clearpay follow our standard return process. Please note, refunds for Clearpay purchases will be refunded from Mulberry.com to Clearpay. We cannot provide an exchange or cash refund.

When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the Mulberry has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.

You can view the details by logging in to your Clearpay account.

10. Where can I find out more about Clearpay?

Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.

We accept payment by credit card and debit card, as set out on the Website. Payment for the goods and related costs will be due at the time we accept your order. We will usually attempt to take payment once the goods are ready to be delivered or collected.

You confirm to us that you are authorised to use the payment method that you provide to us when placing your order. We may carry out security checking to confirm that this is the case.

If your payment method is not authorised, we may refuse to accept your order and we will not have any responsibility for the non-delivery of the goods.

We are also not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Klarna

We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.

How it works:

Step 1
Add products to your cart and select “Klarna” when you check out.

Step 2
Enter a few personal details and you’ll know instantly if you’re approved.

Step 3
Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Payments information:

Pay in 30 days

Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees, when you pay on time.

Paying after delivery allows you to try before you buy and is the easiest way to shop online.

• Complete the payment in full after purchase at no added cost.
• Report returns directly in our app and only pay for the items that you keep.
• Not making your payment on time could affect your ability to use Klarna in the future.
• Debt collection agencies are used as a last resort.

Pay in 30 days is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Please see www.klarna.com/uk/terms-and-conditions for more information.

Pay in 3

Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. Select the Klarna option and enter your debit or credit card information.

• A new way to pay that's an alternative to a credit card.
• 3 instalments gives you flexibility to shop without interest.
• Not making your payment on time could affect your ability to use Klarna in the future.
• Debt collection agencies are used as a last resort.

Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Please see www.klarna.com/uk/terms-and-conditions for more information.

About Klarna

Pay online or in the app. Review your latest purchases and make payments in the Klarna app or online.

Download the Klarna app: https://www.klarna.com/app
Log in online: https://app.klarna.com/login
Chat with customer service: https://www.klarna.com/uk/customer-service

Safe and secure

With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorised purchases.

Frequently asked questions

Visit Klarna’s FAQ page to find out more about using Klarna.

Klarna has a relentless focus on creating the best shopping experience in the world. They believe payments are so much more than just a way to send money. That’s why their smooth checkout options give you more time and control so you can focus on the things you love.

• More than 150 million shoppers are using Klarna.
• 450,000 retailers are working with them worldwide.
• They’re one of Europe’s largest banks and they’ve been powering online checkouts for over 15 years.

Klarna's Pay in 3 and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply. Please see www.klarna.com/uk/terms-and-conditions for more information.

For Klarna’s Customer Service support, please visit here.
Please see Klarna’s Shopping Service user terms here.
Please see Klarna’s Privacy Notice here.

Please note that the upper limit of Klarna transactions per region:

Delivery and Collection

All delivery and collection dates and times on the Website are given only for general guidance. In most cases we are able to deliver the goods to you or for collection from your selected store within our estimated delivery times and, where we anticipate that this may be delayed, we will contact you to inform you of this delay.

We will fulfil your order by the date and time set out in the Dispatch Confirmation or, if no date or time is specified, within a reasonable period from the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Where the goods are to be delivered, we shall attempt to deliver the goods to the address you specify for delivery, or if none, to the address of the credit or debit card you supply. It is important that these addresses supplied by you to us are accurate.

Where the goods are to be collected, we shall make the goods available for collection at your chosen store for a period of 10 days from the Dispatch Confirmation. In order to collect the goods in store you will need to show your Dispatch Confirmation and a form of personal identification.

We are unable to deliver goods to PO boxes or hotels. In most cases a signature will be required from you or the recipient on delivery. Goods supplied are not for resale.

If we are unable to deliver the goods to you or if the goods are not collected, then we will be entitled to cancel the Contract and, if payment has already been taken, refund the cost of the goods to you.

Goods supplied are not for resale.

We will be responsible for the goods until they have been delivered or have been collected by you. The goods will be at your own risk from this time, but you will not own the goods until we have received full payment of all sums due in respect of the goods, including any delivery charges, and the goods have been delivered to you or have been collected by you.

Guarantee

a. In the unlikely event that a Mulberry product does not match up to our high standards, we will try our hardest to address the problem. Our leather bags, accessories and luggage carry a 12-month guarantee. If within this period you find fault with your product, we offer a repair or replacement service at no extra cost to you (except for shipping charges).

b. Please note that different conditions apply to Pre-Loved Bags which carry a 3-month guarantee. Free of charge repairs will not be guaranteed to “make good” any imperfections the Product has that were identified at point of sale. Items sold through The Mulberry Exchange are pre-loved and therefore signs of wear should be expected. A Pre-Loved Product is eligible for a free of charge repair if a manufacturing fault is identified.

c. If you find an issue with your product within the guarantee period, please see our Repairs section or contact Customer Care who will be able to advise you.

Cancellation

If you change your mind or for any other reason you decide you do not want to receive the goods, you have a legal right to cancel the Contract at any time from the date you receive the Dispatch Confirmation until the end of the fourteenth working day after the day you receive the goods from us. This cancellation right does not apply to any goods which are made-to-measure, custom-made or personalised for you. Alternatively, you may prefer to use our free returns service as set out in our returns policy.

If you decide to cancel your Contract, you must contact our Customer Care team in writing by email or by letter. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

If the goods are delivered to you prior to or after you inform us that you wish to cancel the Contract, we will contact you with instructions for how to return the goods to us. You must return the goods to us as soon as reasonably practicable and at your own cost. This does not apply if you are returning the goods because they are faulty or not as described. If you do not return the goods to us, we are entitled to collect the goods from you and to charge you for such collection.

Where you cancel your Contract, you have a legal obligation to keep the goods in your possession and to take reasonable care of them while they are in your possession. We recommend that you use a secure and trackable means of returning the goods to us and you insure your return, as you will be liable for any damage to or loss of the goods until we receive them.

Please note that you are not entitled to use our free returns service where you cancel your Contract using your legal right to cancel set out above. A summary of this legal right to cancel and an explanation of how to exercise it are also provided in the Dispatch Confirmation. You cannot cancel the Contract or return the goods where the goods have been tampered with or used unless the goods are faulty or not as described.

Returns

Wenn Sie nach Empfang oder Abholung der Waren entscheiden, dass Sie diese an uns zurücksenden möchten, können Sie unseren kostenlosen Rückgabeservice für einen Zeitraum von 30 Tagen bzw. 14 Tagen bei reduzierten Artikeln oder Artikeln aus dem Schlussverkauf nach Empfang oder Abholung der Waren nutzen. Sie können die Waren im Laden oder über Ihr Onlinekonto zurückgeben. Folgen Sie hierfür den Anweisungen in unseren Rückgabebedingungen oder wenden Sie sich an unseren Kundenservice.

Sie sind gesetzlich verpflichtet, die Waren in Ihrem Besitz zu behalten und dafür zu sorgen, dass sie nicht beschädigt werden, bis Sie sie an uns zurücksenden oder wir die Waren bei Ihnen abgeholt haben. Sie können die Waren nicht zurücksenden, wenn diese verändert oder verwendet wurden, es sei denn, die Waren sind fehlerhaft oder nicht wie beschrieben. Beachten Sie, dass Sie unseren kostenlosen Rückgabeservice nicht nutzen können, wenn Sie Ihren Vertrag gemäß Ihrem unter Widerrufe festgelegten Kündigungsrecht widerrufen haben.

Reparaturen

Als Verbraucher haben Sie grundsätzlich Rechte in Bezug auf Waren, die fehlerhaft oder nicht wie beschrieben sind. Diese Rechte werden von diesen Nutzungsbedingungen oder unseren Rückgabebedingungen nicht beeinflusst.

Wenden Sie sich an unseren Kundenservice, um Waren zurückzusenden oder reparieren zu lassen, die fehlerhaft oder nicht wie beschrieben sind.

Wenn Sie die Waren an uns zurückgesendet haben, weil sie fehlerhaft oder nicht wie beschrieben sind, erstatten wir Ihnen die Kosten für die Rückgabe in angemessenem Umfang ebenso wie den kompletten Preis für die fehlerhaften Waren und jegliche Lieferkosten, wie im Abschnitt Rückerstattungen beschrieben.

Rückerstattungen

Wenn Sie Ihren Vertrag gekündigt oder die Waren gemäß diesen Nutzungsbedingungen zurückgesendet haben, wird Ihnen der komplette Preis, den Sie für die Waren bezahlt haben, erstattet. Im Falle einer Vertragskündigung sind in dieser Erstattung jegliche anfallenden Lieferkosten enthalten.

Wir verarbeiten die fällige Rückerstattung so schnell wie möglich und spätestens 30 Tage nach dem Datum, an dem Sie den Vertrag gekündigt oder uns darüber informiert haben, dass Sie die Waren zurücksenden möchten. Wir verwenden für die Gutschrift die Kreditkarte oder Debitkarte, die Sie bei der Bezahlung angegeben haben.

Haftung

Bei einem Vertragsbruch unsererseits haften wir nur für Verluste, die als vorhersehbare Folge eines solchen Vertragsbruchs entstehen und nur in angemessenem Rahmen. Verluste gelten dann als vorhersehbar, wenn sie bei Abschluss des Vertrags von Ihnen und uns in Erwägung gezogen werden könnten.

Wir übernehmen keine Verantwortung für:

(a) Verluste, die nicht durch einen Vertragsbruch durch uns verursacht wurden;

(b) indirekte Verluste, die als Nebeneffekt des Hauptverlustes oder -schadens entstehen und von Ihnen und uns nicht bei Vertragsabschluss vorhergesehen werden können, so zum Beispiel Profitverluste oder verpasste Chancen bzw.

(c) nicht bereitgestellte Waren oder Nichterfüllung jeglicher Verpflichtungen gemäß des Vertrags, wenn die fehlende Bereitstellung bzw. die Nichterfüllung auf Ereignissen höherer Gewalt basieren.

Unser gesamter Haftungsumfang Ihnen gegenüber in Verbindung mit jedem Vertrag darf den Wert der von Ihnen unter diesem Vertrag bestellten Waren nicht überschreiten.

Kein Bestandteil dieser Bedingungen soll unsere Haftung im Falle von Tod oder Personenschaden, der durch unsere Nachlässigkeit oder Betrug veranlasst wird, ausschließen oder einschränken. Dies gilt auch für jegliche andere Haftung, die laut Gesetz nicht ausgeschlossen oder eingeschränkt werden darf.

Im Falle eines Vertragsbruchs Ihrerseits, der keine Maßnahmen unsererseits nach sich zieht, sind wir nach wie vor berechtigt, unsere Rechte und Ansprüche bei anderen Vertragsbrüchen geltend zu machen. Wenn ein Teil des Vertrags nicht anerkannt oder von einem Gericht oder Verordnungsgeber als ungültig erklärt wird, gelten die anderen Bestimmungen weiterhin.

Wir haben die Möglichkeit, unsere Rechte und Pflichten unter einem Vertrag an eine andere Organisation zu übertragen; dies hat aber keine Auswirkungen auf Ihre Rechte und Pflichten unter dem Vertrag. Jeder Vertrag gilt für Sie persönlich und Sie können Ihre Rechte oder Pflichten unter einem Vertrag nur nach vorheriger schriftlicher Genehmigung unsererseits an eine andere Person übertragen. Ein Vertrag ist nicht dafür ausgelegt, einer anderen Person außer Ihnen und uns Rechte zu übertragen.

Wir bemühen uns, jegliche Streitigkeiten im Zusammenhang mit jeglichen Verträgen beizulegen. Wenn Sie ein Gerichtsverfahren gegen uns einleiten möchten, muss dies innerhalb des Vereinigten Königreichs stattfinden. Es gelten die Gesetze von England und Wales.