当社では、お客様のプライバシーを保護し、適用されるデータ保護法の要件を満たすことに最善を尽くしています。本プライバシーポリシーでは、以下の項目について説明しています。
- 当社が収集する個人情報
- 個人情報を収集する理由
- 個人情報の共有
- 当社からの連絡方法および配信設定の変更
- 英国（UK）および欧州経済領域（EEA）外への個人情報の転送
- 個人情報のセキュリティ
- 個人情報とお客様の権利
- 個人情報の保持
- 第三者のサイト
- クッキー
- 児童による利用
- 本ポリシーの変更
本ポリシーにおける「個人情報」とは、当社がお客様に関して保有しているその他の情報と組み合わせるなどして、直接的または間接的に、お客様を識別するために利用されうる全ての情報を指します。
本プライバシーポリシーは、当社がお客様とのやりとりにおいて収集した、お客様の個人情報の使用に関するものです。これには、店舗、マルベリーのウェブサイト（www.mulberry.com/jp）（以下「ウェブサイト」）、マルベリーのモバイルアプリケーション（以下「アプリ」）、顧客アンケートまたは市場調査、コンテスト応募、およびFacebook、X（旧Twitter）、Pinterest、Instagram、YouTube、Google+、LINE公式アカウント、LINEミニアプリ、Weibo、WeChat、TikTokといった第三者のソーシャルメディアチャネルのページを通じて収集した個人情報が含まれます。当社がお客様に関して収集する個人情報の詳細については、下記の「当社が収集する個人情報」をご参照ください。
本プライバシーポリシーにおける「当社」とは、マルベリージャパン株式会社（所在地：〒151-0001東京都渋谷区神宮前3-1-30）を意味します。 当社は、お客様から収集した個人情報のデータ管理者です。
状況によっては、お客様の居住地にあるマルベリーの会社や、マルベリーのために特定の役割を実行する子会社や兄弟会社など、マルベリーグループ内の別の企業（以下「マルベリーグループ」）がデータ管理者となる場合もあります。お客様に関する情報を収集、管理、処理するマルベリーグループ内のその他の企業にも、同様に本プライバシーポリシーが適用されます。
当社では、個人情報保護法に基づき、また必要に応じてUKおよびEUの一般データ保護規則 （以下「GDPR」）に基づき、お客様の個人情報のセキュリティ対策に真剣に取り組んで います。
当社によるお客様の個人情報の取り扱いについてご理解いただくために、本プライバシーポリシーをお読みください。本プライバシーポリシーに関するご質問、ご意見、懸念、ご不満な点がある場合は、当社カスタマーサービスまでメール（cs-japan@mulberry.com） もしくは電話（0120-097-428）にてお問い合わせください。
当社が収集する個人情報
We may share your personal data with the following third parties:
- other companies in the Mulberry Group for operational and business reasons, and if you have agreed they can send you marketing e-mails;
- service providers who help us to operate our Website and App, fulfil your orders and deliver our products to you; for example, credit reference agencies, couriers, payment providers, IT support and so on;
- market research and customer survey companies to help us develop and improve your customer experience. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from disclosing or sharing this information with anyone other than Mulberry Japan;
- fulfilment companies to send mailing to your postal address if you have consented to receive mailings; and
- certain regulatory bodies, government and enforcement agencies, if we need to do so or are requested to do so.
We will also share personal data collected about you with social media channels, advertising networks and other third parties who help us to understand how our Website and App are being used, how well our advertising works and how we can improve; to provide ad measurement services and to target advertising (and in some cases, we may allow those third parties to collect and receive data themselves for these purposes, which they may also collect from elsewhere on the internet and other apps). This information is collected using cookies and other similar technologies. You can find more information on what cookies and technologies are used, how they are used, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.
If we decide to sell or buy any parts of our business, we may also need to share your personal data with the buyer of those parts of the business. In those circumstances, we will make sure that any new buyer will promptly give you details of how they will use your personal data, and your options for changing that.
We will not sell your personal data to any third party.
Sharing of personal data
Receiving contact from Mulberry & changing contact preferences
From time to time, we will send you aftercare e-mails relating to your Mulberry product.
Where you have consented, we will also send you e-mails with information in relation to any products which are similar to your Mulberry product, and which we think you might like.
When you sign up to one of our 'waitlists' for a Mulberry product that is not yet available, we will send you an e-mail to let you know when that product becomes available, but we will not send you any marketing communications as a result of this subscription.
We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an "opt-in"). You can sign up to receive communications by e-mail, by post, by text/SMS or by telephone call about our new collections, exclusive online offers and events.
We will also only share your personal data with third parties (including companies in the Mulberry Group) for them to send you marketing e-mails or communications, if you have agreed that we can send you such communications.
In any case, you can ask us to change your communications preferences or to stop contacting you at any time, by contacting us on cs-japan@mulberry.com, or by calling us on + 81 0120-097-428, or by using the unsubscribe option in each e-mail, or via your online Mulberry account “My Mulberry”.
Transfers of personal data outside Japan
The personal data that we collect about you may be transferred to, accessed, used or stored in, a country outside Japan, either by us or by any of the third parties with whom we share your personal data.
We will make sure that any transfer of your personal data by us or by those third parties, complies with the laws which apply to us. In any case, the transfer, access and use or storage of your personal data will continue to be governed by this privacy policy.
Security of personal data
We care about your personal data and know that you trust us to keep it secure.
We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website or App (for example, for your “My Mulberry” account), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Personal data and your rights
You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.
You also have the right to access any personal data that we hold about you. To prevent fraudulent access, we shall require you to provide suitable ID to confirm who you are, before we provide any personal data to you.
If you have an online customer account, you can amend or update your information by logging into “My Mulberry” on the Website or App and amending your details as appropriate.
If you have created a customer account in-store, you can amend or update your information by contacting us on cs-japan@mulberry.com, or by calling us on + 81 0120-097-428.
In any cases, if you would like to update, correct or access the personal data we hold about you, please contact us on cs-japan@mulberry.com, or by calling us on + 81 0120-097-428.
If you wish us to erase your personal data or restrict our processing of your personal data please contact our Customer Care on cs-japan@mulberry.com or call us on + 81 0120-097-428. To prevent fraudulent requests, we shall ask you to provide suitable ID to confirm your identity before we erase any personal data.
Third party sites
Our Website and App may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.
Cookies
Our Website and App use cookies to collect information about you, including some personal data. "Cookies" are small data files which are placed on your device via your web browser when you visit the Website, or via the App. Any personal data collected by those cookies will be used in accordance with this privacy policy.
You can find more information on what cookies we use, how we use them, and your options for changing how we use them in our Cookies Policy.
Children
Our Website and App are not directed at, nor do we knowingly collect personal data from, people under the age of 13.
If you are a child, please do not attempt to register for a Mulberry product, or otherwise provide us with any personal data.
Changes
From time to time we may make changes to this privacy policy. If we decide to do so we will post the changes on our Website and on the App so that you are always aware of what personal data we collect about you, and how we use it. If we need to, we will e-mail you with details of those changes and/or ask you to confirm that you are happy with them.
This privacy policy was last updated in March 2025. Please check back regularly to keep informed of updates to this privacy policy.