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Pre-order Details
We'll find it for you
| Region | Service | Price | Delivery Time |
|---|---|---|---|
| UK | Standard | Free | 2-5 working days delivery |
| Express | £6.95 | 1-2 working days delivery | |
| Same Day | £12 | Order by 3pm | |
| Saturday Delivery | £12 | Delivery on a Saturday | |
| Stationery | Free | 4-7 working days | |
| Collect in store | Free | 1-2 working days delivery. Next working day on selected orders. |
Please note: Due to the high volume of orders during our sale period, there may be a shipment dispatch delay.
UK Standard Delivery
Orders placed before 2pm Monday to Friday will be despatched the same day and delivered within 5 working days following despatch. Orders placed after 2pm Monday to Friday will be despatched the following working day and delivered within 5 working days following despatch. Orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during sale and busy trading periods.
UK Express Delivery
Orders placed before 2pm Monday to Friday will be despatched the same day and delivered within 2 working days following despatch. Orders placed after 2pm Monday to Friday will be despatched the following working day and delivered within 2 working days following despatch. Orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during sale and busy trading periods.
UK Saturday Delivery
Orders placed before 2pm GMT/BST on a Friday are eligible to be delivered on Saturday and can be selected in the checkout. Orders placed after 2pm GMT/BST on a Friday will be despatched for delivery on the following Saturday.
Collect In Store
Orders can be collected from selected standalone Mulberry stores free of charge - during sale there may be a shipment delay.
You will receive an email when your order is ready to be collected from the store.
Same working day is available in select stores on orders placed before 3pm GMT/BST, this will be displayed when placing your order.
UK Same Day Delivery
Any delivery address within 12km of London's New Bond Street & Regent Street stores, Edinburgh, Leeds & Manchester stores are eligible for same day delivery on orders placed before 3pm GMT/BST Monday to Saturday. Orders placed after 3pm GMT/BST Monday to Saturday will be despatched the following working day.
Additional Delivery Information
• Please allow one additional working day for delivery to Northern Ireland.
• Please allow 1-2 additional working days for any security validation and delivery to the Highlands and Islands.
• Stationery orders under £50 are despatched via UK Royal Mail or international post and will not require a signature for delivery.
• All orders are delivered in discreet outer packaging, smaller stationery orders of £50 or less will be delivered in an envelope.
• Mulberry.com delivers to over 190 international destinations.
• During Peak and Sale - due to the high volume of orders, there may be a shipment despatch delay. However, please be assured that we are working to get your purchases out to you as soon as possible.
Returns
You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.
All returns must be in perfect condition, and come with their original packaging:
To return an order, you can either arrange a free collection, label for drop off or return the order to one of our stores.
To arrange a return, you need to request it through the order section of My Account.
Generate Your Return
If you do not have a Mulberry account, you will need to activate one. Simply go the activate account page and enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.
Once you have created a password you will be able to access your account and request a return following the process above. You will also be able to save and update your account details and subscription preferences.
Returning Stationery
If you are returning an item of stationery under £50 you can return your item to us using the Royal Mail Freepost label included with your order. Fill in your returns number in the bottom right hand corner, stick the label to the outside of your parcel, and post the item back to us. We recommend you also obtain a proof of postage certificate when posting your item.
Return To A Store
You can return goods to selected stores in the United Kingdom. Please contact our Customer Care team to identify if there is a store located conveniently for your return.
If you are returning your goods to one of these stores, you do not need to raise a return online - we will do it on your behalf.
Please note: Despatch timings may vary during sale and busy trading periods.
UK Standard Delivery
Orders placed before 2pm Monday to Friday will be despatched the same day and delivered within 5 working days following despatch. Orders placed after 2pm Monday to Friday will be despatched the following working day and delivered within 5 working days following despatch. Orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during sale and busy trading periods.
UK Express Delivery
Orders placed before 2pm Monday to Friday will be despatched the same day and delivered within 1-2 working days following despatch. Orders placed after 2pm Monday to Friday will be despatched the following working day and delivered within 1-2 working days following despatch. Orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during sale and busy trading periods.
UK Saturday Delivery
Orders placed before 2pm GMT/BST on a Friday are eligible to be delivered on Saturday and can be selected in the checkout. Orders placed after 2pm GMT/BST on a Friday will be despatched for delivery on the following Saturday.
Collect In Store
Orders can be collected from selected standalone Mulberry stores free of charge - during sale there may be a shipment delay.
You will receive an email when your order is ready to be collected from the store.
Same working day is available in select stores on orders placed before 3pm GMT/BST, this will be displayed when placing your order.
UK Same Day Delivery
Any delivery address within 12km of London's New Bond Street & Regent Street stores, Edinburgh, Leeds & Manchester stores are eligible for same day delivery on orders placed before 3pm GMT/BST Monday to Saturday. Orders placed after 3pm GMT/BST Monday to Saturday will be despatched the following working day.
Additional Delivery Information
• Please allow one additional working day for delivery to Northern Ireland.
• Please allow 1-2 additional working days for any security validation and delivery to the Highlands and Islands.
• Stationery orders under £50 are despatched via UK Royal Mail or international post and will not require a signature for delivery.
• All orders are delivered in discreet outer packaging, smaller stationery orders of £50 or less will be delivered in an envelope.
• Mulberry.com delivers to over 190 international destinations.
• During Peak and Sale - due to the high volume of orders, there may be a shipment despatch delay. However, please be assured that we are working to get your purchases out to you as soon as possible.
| Region | Service | Price | Delivery Time |
|---|---|---|---|
| UK | Standard | Free | 2-5 working days |
| Express | £6.95 | 1-2 working days | |
| Same Day | £12 | Order by 3pm | |
| Saturday Delivery | £12 | Delivery on a Saturday | |
| Stationery | Free | 4-7 working days | |
| Collect in store | Free | 1-2 working days | |
| Europe | Standard | Free | 3-6 working days |
| Stationery | £5.00 | 2-6 working days | |
| Stationery | £5.00 | 2-6 working days | |
| North America | Standard | Free | 2-4 working days |
| Stationery | £5.00 | 6-8 working days | |
| Collect in store | Free | 2-4 working days | |
| Rest of world | Standard | £28.00 | Up to 8 working days |
| Stationery | £10.00 | Up to 8 working days |
