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Pre-order Details
We'll find it for you
We'll search high and low in our shops around the globe and let you know as soon as we find your item. We'll also add it to your wishlist.
We're finding it for you
This item is currently sold out
We're expecting to restock this item soon, and will notify you once it has arrived. We'll also add it to your wishlist.
Standard Delivery
Orders placed between Monday and Friday 12:00 pm (Eastern Daylight Savings Time) will be shipped the next business day. Orders placed after 12:00 pm (Eastern Summer Time) from Monday to Friday will be shipped the next business day, and orders placed after 12:00 pm (Eastern Summer Time) on Friday will be shipped the following Monday.
Orders placed between Monday and Friday at 5am will arrive the next 2 business days at the earliest. Orders placed after 5am from Monday to Thursday will be shipped the next business day at the earliest, and orders placed after 5am on Friday will be shipped the following Monday at the earliest.
The ordered products will be delivered by "Takkyubin" of "Yamato Transport Co., Ltd."
Additional Delivery Information
• If security checks are required, or for deliveries to the remote islands, it will take an additional 2 days in addition to the normal delivery time.
• Your order will be packed so that the contents cannot be seen from the outside. For small stationery items, we will ship them in an envelope.
• Due to the increase in the number of orders during the sale period, shipping of the products may be delayed, but we will do our best to deliver the ordered products to you as soon as possible.
Returns
You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.
All returns must be in perfect condition, and come with their original packaging:
Arranging a free return
To return an order, you can either arrange a free collection or return the order to one of our stores.
To arrange a free collection, you must first generate a returns confirmation number.
Generate Your Returns Confirmation Number.
If you do not have a Mulberry account, you will need to activate one. Simply go the activate account page and enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.
Once you have created a password you will be able to access your account and request a return following the process above. You will also be able to save and update your account details and subscription preferences.
Book Your Free Returns Collection
Once you have successfully requested a return you can send your items back to us using our free collections service within 14 days of requesting a return.
Details on how to arrange your collection will be provided in your returns confirmation email.
Book a free returns collection with DPD by emailing myreturn@mulberry.com and quote your Order Number and Returns Confirmation Number.
Our customer services team will contact you to arrange a collection or DPD offer a next working day collection service. You can take your parcel into a drop off store at your own convenience and our customer service team will arrange the drop off label.
If you are returning an item of stationery under £50 you can return your item to us using the Royal Mail Freepost label included with your order. Fill in your returns number in the bottom right hand corner, stick the label to the outside of your parcel, and post the item back to us. We recommend you also obtain a proof of postage certificate when posting your item.
Returning Internationally
Within 72 hours of receiving your return request confirmation you will receive a UPS email that contains a link to download a UPS delivery label and your returns export invoice forms. Follow the link and print the UPS delivery label and export invoice forms and sign each copy of the export invoice forms. Visit www.ups.com and select your country to find the appropriate UPS telephone number to book your collection.
If you are returning an item of stationery under £50 you will need to send the item back to us using a traceable method to: MEDC, Mendip Avenue, Shepton Mallet, BA4 4PE, England. We will ensure the postage you paid as part of your original order is included in your refund.
| Region/Service | Price | Expected delivery time |
|---|---|---|
| Europe | Free | 3-8 working days |
| Stationery | Free | 6-10 working days |
Import duties and taxes
There are no import duties and/or taxes for orders delivered to an EU country.
Standard Delivery
Orders placed before 2pm Monday to Friday will be despatched that same day. Orders placed after 2pm Monday to Friday will be despatched the following working day; orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during busy trading and sale periods.
Additional Delivery Information
• All orders are delivered in discreet outer packaging, smaller stationery orders will be delivered in an envelope.
• Due to the high volume of orders during our sale period, there may be a shipment dispatch delay. However, please be assured that we are working to get your purchases out to you as soon as possible.
