Terms & Conditions

About us

We are Mulberry Company (Sales) Limited, a company registered in England and Wales (registration number 01508155) with the registered address of The Rookery, Chilcompton, Somerset, BA3 4EH England ("Mulberry", "we", "us" and "our"). Further information about us is available at About us.

If you have any questions, complaints or comments about the Website, these terms and conditions or our privacy policy then please contact us by email or telephone using the contact details set out in the Customer Services section.

Terms of Sale

These terms and conditions describe the basis for the purchase by you and sale by us of the goods described on www.mulberry.com (the "Website") which we own and maintain.

These terms and conditions should be read alongside, and are in addition to, our Privacy Policy and our Cookie Policy which tells you how we use your personal information.

Placing an order

By placing an order on this Website, you confirm that you have read these terms and conditions and the Privacy Policy , and that you agree to them. You should keep a copy of these terms and conditions for future reference. We will not always file a copy of orders made by you.

Each order that you place is an offer to buy those goods and we shall accept that offer at our sole discretion, but orders are normally accepted if:

(a) the goods are available;

(b) the order reflects our current pricing;

(d) your credit or account card is authorised for the transaction.

We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with a confirmatory email. Please note that at this stage your order for goods may not have been accepted by us.

Formation of the contract

We will confirm our acceptance of your order for goods by sending you an email confirming that the goods have been dispatched or will be shortly be ready for collection in store ("Dispatch Confirmation").

The contract between us will only be formed when we send you the Dispatch Confirmation (the "Contract"). These terms and conditions, the Dispatch Confirmation and any other information relating to the goods which we have brought to your attention are incorporated into the Contract.

The Contact will only relate to those goods which have been confirmed in the Dispatch Confirmation and we will not be obliged to supply any other goods which you have ordered until we have sent you a separate Dispatch Confirmation in respect of such goods.

Prices

The price of the goods and our delivery charges will be as set out on the Website from time to time, except in the case of obvious error.

All prices on the Website exclude any applicable sales taxes and duties. These will be calculated according to the destination of where your order is being delivered to or collected from and are included in the total price displayed when you place your order.

If your order is for delivery to a destination outside of the European Union, your order may be subject to import duties and taxes. It is your responsibility to pay any such duties and taxes. Any such duties and taxes may vary in different territories. We are unable to advise you in relation to any import duties and taxes and we recommend you contact the local customs office at the delivery destination in this respect.

We reserve the right to amend our prices and delivery charges at any time, but such changes will not affect any order for which we have already sent you a Dispatch Confirmation.

The Website sells a large number of goods, so it is possible that despite our best efforts, that some goods may be incorrectly priced. We will usually verify the price of any goods as part of our dispatch process and if the price of the goods:

(a) is lower than the price stated on the Website, we will charge this lower amount to you when dispatching the goods to you; or

(b) is higher than the price stated on the Website, we will at our discretion either contact you for instructions prior to dispatching the goods or reject your order and notify you of such rejection by email.

We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a Dispatch Confirmation to you, if the pricing error is obvious and unmistakeable and could have been recognised by you as an error.

Payment

We accept payment by credit card and debit card, as set out on the Website. Payment for the goods and related costs will be due at the time we accept your order. We will usually attempt to take payment once the goods are ready to be delivered or collected.

You confirm to us that you are authorised to use the payment method that you provide to us when placing your order. We may carry out security checking to confirm that this is the case.

If your payment method is not authorised, we may refuse to accept your order and we will not have any responsibility for the non-delivery of the goods.

We are also not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Delivery and Collection

All delivery and collection dates and times on the Website are given only for general guidance. In most cases we are able to deliver the goods to you or for collection from your selected store within our estimated delivery times and, where we anticipate that this may be delayed, we will contact you to inform you of this delay.

We will fulfil your order by the date and time set out in the Dispatch Confirmation or, if no date or time is specified, within a reasonable period from the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Where the goods are to be delivered, we shall attempt to deliver the goods to the address you specify for delivery, or if none, to the address of the credit or debit card you supply. It is important that these addresses supplied by you to us are accurate.

We are unable to deliver goods to PO boxes or hotels. In most cases a signature will be required from you or the recipient on delivery. Goods supplied are not for resale.

Where the goods are to be collected, we shall make the goods available for collection at your chosen store for a period of 14 days from the Dispatch Confirmation. In order to collect the goods in store you will need to show your Dispatch Confirmation and a form of personal identification.

If we are unable to deliver the goods to you or if the goods are not collected, then we will be entitled to cancel the Contract and, if payment has already been taken, refund the cost of the goods to you.

Goods supplied are not for resale.

We will be responsible for the goods until they have been delivered to the specified delivery address or have been collected by you. The goods will be at your own risk from this time, but you will not own the goods until we have received full payment of all sums due in respect of the goods, including any delivery charges, and the goods have been delivered to you or have been collected by you.

Guarantee

We promise that any goods purchased from us through the Website will, on delivery or collection and for the following 12 months, correspond in all material ways with their description, be of satisfactory quality and be reasonably fit for all purposes for which those goods are commonly supplied.

Cancellation

If you change your mind or for any other reason you decide you do not want to receive the goods, you have a legal right to cancel the Contract at any time from the date you receive the Dispatch Confirmation until the end of the fourteenth day after the day you receive or collect the goods from us. This cancellation right does not apply to any goods which are made-to-measure, custom-made or personalised for you. Alternatively, you may prefer to use our free Returns service as set out in our Returns Policy.

If you decide to cancel your Contract, you must contact our Customer Services team in writing by email or by letter. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

If the goods are delivered to or collected by you prior to or after you inform us that you wish to cancel the Contract, we will contact you with instructions for how to return the goods to us. You must return the goods to us as soon as reasonably practicable, at your own cost and by the end of the fourteenth day after the day you notify us of your decision to cancel the Contract. This does not apply if you are returning the goods because they are faulty or not as described. If you do not return the goods to us, we are entitled to collect the goods from you and to charge you for such collection.

Where you cancel your Contract, you have a legal obligation to keep the goods in your possession and to take reasonable care of them while they are in your possession. We recommend that you use a secure and trackable means of returning the goods to us and you insure your return, as you will be liable for any damage to or loss of the goods until we receive them.

Please note that you are not entitled to use our free returns service where you cancel your Contract using your legal right to cancel set out above. A summary of this legal right to cancel and an explanation of how to exercise it are also provided in the Dispatch Confirmation. You cannot cancel the Contract or return the goods where the goods have been opened, tampered with or used, unless the goods are faulty or not as described.

Returns

If, once you have received or collected the goods, you decide you would like to return them to us, you may do so using our free returns service at any time until 28 days, or 14 days in respect of any sale or discounted items, after you have received or collected the goods. You can return the goods to us via your online account and by following the instructions set out in our Returns Policy or by otherwise contacting our Customer Services team, or in selected United Kingdom standalone stores.

You have a legal obligation to keep the goods in your possession and to take reasonable care of them until the goods are collected from you. You cannot return the goods where the goods have been opened, tampered with or used, unless the goods are faulty or not as described. Please note that you cannot use our free returns service where you have cancelled your Contract using your legal right set out under Cancellation.

Repairs

As a consumer, you will always have legal rights in relation to the goods that are faulty or not as described. These legal rights are not affected by these terms and conditions or our returns policy

Please contact our Customer Services team to arrange the return or repair of any goods that are fault or not as described.

If you have returned goods to us because they are faulty or not as described, we will refund any reasonable costs you incur in returning the item to us, together with the price of defective goods in full and any applicable delivery charges, as set out in the Refunds section/

Refunds

Where you have cancelled your Contract or returned goods to us in accordance with these terms and conditions, you will receive a full refund of the price you paid for the goods, and in the case of contract concellation this refund will include any applicable delivery charges.

We will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation or your intention to return the goods to us. We will refund you on the credit card or debit card used by you to pay.

Liability

If we breach the Contract, we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into the Contract.

We are not responsible for:

(a) losses not caused by our breach;

(b) indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into the Contract, for example loss of profits or loss of opportunity; and/or

(c) failure to provide the goods or to meet any of our obligations under the Contract where such failure is due to events beyond our control.

Our aggregate liability to you in connection with each Contract shall not exceed the value of the goods ordered by you under that Contract.

Nothing in these terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or any other liability which cannot by law be validly excluded or limited.

If you breach the Contract and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Contract. If any part of the Contract is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under the Contract. Each Contract is personal to you and you may only transfer your rights or your obligations under a Contract to another person if we agree in writing. A Contract is not intended to give rights to anyone except you and us.

We will do our best to resolve any disputes over each Contract. If you wish to take court proceedings against us you must do so within the United Kingdom. The laws of England and Wales will apply.

Privacy Policy

We are committed to protecting your privacy and meeting the requirements of applicable data protection legislation.

When you shop on www.mulberry.com (the "Website") which we own and maintain, we require information to process your order, ensure safe and secure delivery, and to make your visit to the Website a more enjoyable shopping experience.

This policy (together with our terms of use and our Cookie Policy ) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controller is Mulberry Company (Sales) Limited of The Rookery, Chilcompton, Somerset, BA3 4EH, England.

Data Usage

When you order from the Website, we will ask for your name, email address, delivery address, telephone number, credit or debit card number, registered address of the credit card (referred to on site as the “billing address”, credit card, CVC number the card's expiry date and a contact phone number for the registered address of the credit card.

We and our partners will use these details to provide our and their services to you in fulfilling orders that you place with us. This may include us passing your information to our couriers in the event they need to contact you regarding your delivery and us passing your details to recognised credit checking agencies and/or credit card companies to assess your credit authorisation.

We may also obtain and use information about you as a result of authentication or identity checks (including your IP address). We do not sell, trade or rent your personal information to other companies outside of our group of companies.

Any data we do collect is used by us to help make the shopping experience we provide as enjoyable as possible and improve any future shopping experiences you have with us, and to send you details of any services or offers which we think might be of interest to you. We may contact you by email, telephone or by post with marketing information, but only if you have registered with us for such information and we will cease to do so if you later inform us that would not like to receive such information.

We reserve the right to pass you data to law enforcement or other third parties as we feel is necessitated by applicable law or your failure to comply with law or our terms and conditions. We further reserve the right to pass your details to third parties in the event that sell our business or assets provided that any new buyer will promptly notify you of details of their privacy policy and consent options.

Finally, we may also collect anonymised details about visitors to the Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

By using our Website, you consent to the collection and use of this information by us, and also acknowledge and agree that we shall not be held responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent that we are required to accept such responsibility by the Data Protection Act 1998.

Data Storage

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA").

It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers, group companies or franchisees. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Your rights include the following:

• the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and

• the right to opt out of any marketing communications that we may send you.

If you wish to unsubscribe from any postal, telephone or email communications from us or exercise any other of the above rights please contact our Customer Services team.

Third party sites

This Website contains links to other websites and social media services operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through this Website and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.

Registration

If you would like to receive notifications by email or by post of our new collections, exclusive online offers and events, then please visit our Mulberry Updates to subscribe.

Cookies

This Website uses cookies to collect information about you. Cookies are small data files which are placed on your computer by this Website and which collect certain personal information about you.

Cookies enable us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Changes

From time to time we may revise this privacy policy. If we decide to do so we will post the changes on the Website so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

For details of your cancellation right please see ourChanges and Cancellation section.

For information regarding our returns policy please go to ourReturns and Exchanges section.

My Mulberry