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Mulberry Customer Care

Free returns

All items ordered from Mulberry.com can be returned to us for free.

Worldwide delivery

Mulberry.com delivers to over 190 international destinations.

Need more help?

If you need any assistance with placing an order or have a question about Mulberry.com, please contact us.

Contact Us

If you need any assistance with placing an order or have a question about mulberry.com, we have a team on hand to answer your questions from 9am-5pm, Monday to Friday.

Call Us

United Kingdom 01761 234 230

United States +1 844 872 8533

Japan +81 0120 097 428

International +44 (0)1761 234 230

Email Us

customercare@mulberry.com

Ask a question

Worldwide delivery information

Region	Service	Price	Delivery time
Australia	Standard	Free	1-2 working days
Australia	Stationery*	Free	1-2 working days
Rest of world	Standard	A$70.00	Up to 8 working days
Rest of world	Stationery*	A$25.00	Up to 8 working days

Additonal Delivery Information

We use a platinum service that allows next day delivery to all major centres. For all other locations, please allow up to two days.

All orders are delivered in discreet outer packaging, smaller stationery orders of A$70 or less will be delivered in an envelope.

Mulberry.com delivers to over 190 international destinations.

Returns

You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.

All returns must be in perfect condition, and come with their original packaging:

We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.
Shoes: while you are trying for size and fit, please wear them on carpeted surfaces to ensure there is no damage or marking to the soles. We require that you return the shoes with their box and make sure that these are then placed in structured and protective packaging so as not to damage the box.
Womenswear must be returned in perfect condition and the swing tags must still be attached.
Earrings are not returnable or refundable for hygiene reasons.
Face coverings are not returnable or refundable for hygiene reasons.
Stickers cannot be returned after the backing has been peeled off.
Socks are returnable as long as they are unused with labels and packaging intact.
Products cannot be returned after a Sticker has been applied to them. This includes if you have changed your mind as regards your purchase or during the 14 days following an order online. Gifts which have a Sticker applied to them cannot be returned. Your right to return the product ends once the Sticker has been applied (this does not affect your statutory rights).
Once Monogramming has been applied to the product, the product cannot be returned; this includes if the Customer changes their mind following purchase, or if the item is received as an unwanted gift. If the customer choses to cancel the contract which includes Monogramming within 14 days, payment will still be taken for the purchase if the Monogramming has been undertaken No return, refund or credit is possible. Please ensure you are certain you wish to place the order and enter into the contract before choosing Monogramming. This does not affect the Customer’s statutory rights.

Arrange a free return

To arrange a free return, please follow the below steps.

To arrange a free return, please contact cs-australia@mulberry.com via email and specify whether you'd like to arrange for a free collection or take to a post office.
Once contacted, you will be provided with a returns label.
Repack your items with all the packaging you have received and put the returns label clearly on the outside of the box.
Seal the box and take to a post office or wait for collection, depending on the return method you have selected.

Returning to a store

You can return goods to selected stores: Chadstone, Emporium, DFO South Wharf, QVB and DFO Homebush.

配送地区	配送选项	价格	预计配送时间
中国	标准	¥205.00	21-28 个工作日
中国	文具	¥85.00	6-8 个工作日
英国	标准	免费	1-2 个工作日
	文具	免费	2-3 个工作日
	到店自提	免费	1-2 个工作日
欧洲	标准	¥125.00	2-6 个工作日
	文具	¥42.00	4-6 个工作日
	到店自提	免费	2-6 个工作日
北美	标准	¥170.00	2-4 个工作日
	文具	¥42.00	6-8 个工作日
	到店自提	免费	2-4 个工作日
世界其他地区	标准	¥235.00	5-7 个工作日
世界其他地区	文具	¥85.00	6-8 个工作日

2021年圣诞节退货期限延长

从 2021 年 10 月 23 日星期六起以礼品形式购买的全价商品可在 2022 年 1 月 16 日星期日前办理退货。

运送限制

请注意，我们目前无法执行中国的在线订单及配送。如有任何疑问，请联系客户服务。

额外配送信息

• 配送时间适用于周一至周五下午 2 点（格林威治/英国夏令时）之前下达的订单。周一至周五下午 2 点（格林威治/英国夏令时）之后下达的订单将在下一个工作日发货；周五下午 2 点（格林威治/英国夏令时）之后的订单将在下周一发货。

• 高地区和岛区的配送时间需延长两个工作日。

• 请注意，金额不超过 ¥500文具用品订单将通过英国皇家邮政或国际邮政配送。此类订单不提供任何跟踪详情，也无需收件人签收。

• 金额不超过 ¥500文具用品订单不提供到店自提服务。一旦您的订单已送达门店并可供提货，我们的员工会与您联系。

• 请注意，在促销活动期间，可能会出现订单发货延迟。

Mulberry.com 的配送范围遍及全世界 190 多个目的地。

My Mulberry

Please sign in to your Mulberry Account to save items to your Wishlist.

Having an account with Mulberry will allow you access to:

Enjoy faster checkout
Save items to your Wishlist
Save and view your orders
Access to online returns
Manage your account details and email preferences

Contact Us

Call Us

Email Us

Mulberry Customer Care

Free returns

Worldwide delivery

Need more help?

Contact Us

Call Us

Email Us

Worldwide delivery information

全球各地配送时间及运费

My Mulberry