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*Shipping times are applicable to orders placed before 2pm (GMT/BST) Monday to Friday. Orders placed after 2pm (GMT/BST) Monday to Friday will be despatched the following working day; orders placed after 2pm (GMT/BST) on Fridays will despatched the following Monday. Despatch timings may vary during busy trading and sale periods.
**Please allow two additional working days for Highlands and Islands.
***Please note that orders for stationery items of ¥500 or less are despatched via international post. These orders will not have any tracking details provided and will not require a signature for delivery.
****Collect in store service is not offered on orders for stationery items of ¥500 or less. Once your order has arrived in store and it is ready to be collected you will be contacted by a member of staff.
Mulberry.com delivers to over 190 international destinations.
Returns
You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.
All returns must be in perfect condition, and come with their original packaging:
If you have any questions relating to your order or the returns process, please contact us via:
To complete your returns request and arrange collection please visit www.mulberry.com/returns or contact our Customer Services team:
| Region/Service | Price | Expected delivery time |
|---|---|---|
| Europe | Free | 3-8 working days |
| Stationery | Free | 6-10 working days |
Import duties and taxes
There are no import duties and/or taxes for orders delivered to an EU country.
Standard Delivery
Orders placed before 2pm Monday to Friday will be despatched that same day. Orders placed after 2pm Monday to Friday will be despatched the following working day; orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during busy trading and sale periods.
Additional Delivery Information
• All orders are delivered in discreet outer packaging, smaller stationery orders will be delivered in an envelope.
• Due to the high volume of orders during our sale period, there may be a shipment dispatch delay. However, please be assured that we are working to get your purchases out to you as soon as possible.