Privacy Policy

Promotions & Competitions

Terms & Conditions - Mulberry Charity Festive Promotion (the “Promotion”)

By taking part in this Promotion you, the customer, agree to be bound by these terms and conditions (these "Terms and Conditions"). Promotional materials relating to the Promotion, including all information on how to take part in the Promotion, also form part of these Terms and Conditions. In the event of any conflict between any terms referred to in such promotion materials and these Terms and Conditions, these Terms and Conditions take precedence.

  • The promoter of this Promotion is Mulberry Company (Design) Limited, of The Rookery, Chilcompton, Bath, Somerset BA3 4EH, UK (“Mulberry”)
  • The Promotion begins Thursday 30 November 2021 10:00 GMT and closes 23:59 GMT on Sunday 19 December 2021.
  • By entering the Promotion, you will be supporting the work of The Felix Project (Registered Charity No: 1168183 (
  • The Charity Festive Promotion has one prize.
  • The prize is a Mulberry “Alexa” bag for you and a Mulberry “Alexa” bag for a friend (“the Prize”).
  • How to enter online: entrants are required to donate any amount (subject to minimum donation) to The Felix Project via the digital website experience at and enter their Full Name, Email Address and payment details and agree to the Promotion’s and Mulberry’s Terms and Conditions. Upon completion of these steps the entrant’s name will be entered in the Promotion.
  • 100% of all entry donations will be paid to The Felix Project to help their charitable work. All expenses and costs incurred in running this Promotion shall be met by Mulberry.
  • Alternatively, entrants may enter by sending their contact details (Full Name and Email Address) via stamped letter or postcard addressed to the following address: FAO. The Charity Festive Promotion, Mulberry UK, 30 Kensington Church Street, London W8 4HA and state that they agree to the Promotion’s and Mulberry’s Terms and Conditions. All details requested must be correct and accurate and upon receipt, the entrant’s name will be entered into the Promotion.
  • Mulberry will match all entrants’ donations to the Felix Project with its own donation up to the maximum value of £5,000.
  • One winner will be randomly selected by random computer generation to receive the Prize. The winner will be invited to choose one Mulberry “Alexa” bag for themselves and one for a friend from the current “Alexa” collection, (subject to availability). The draw will take place on 20 December 2021 at 9.30 GMT. All valid entries received online or by post by 23.59 GMT on 19 December 2021 will be entered into the draw. Entries received after 23.59 GMT on Sunday 19 December 2021 will not be eligible for entry to the Promotion.
  • The winner will be contacted by Mulberry via email sent to the email address provided during entry sign-up. If the winner does not respond after seven days of the date the email was sent, the Prize will be forfeited and Mulberry reserves the right to draw another winner.
  • The Prize (both items) will be delivered to the winner’s nominated address. Delivery of the Prize could take 2 weeks (overseas will take longer).
  • Mulberry is not responsible for late, lost, incomplete, inaccurate or damaged entries.
  • The Prize is non-transferrable and there is no cash alternative.
  • Mulberry may wish to use the winner’s name for editorial and publicity purposes on the Mulberry website, blog, email, social media or printed communications and it is a condition of entry to this Promotion that you agree to this use of your name.
  • No Prize may be exchanged or refunded via the website or in-store.
  • No Prize may be sold for commercial gain via any re-seller or re-selling website. If the Prize is given away, the condition must be that the Prize cannot be sold on by the recipient. No purchase is necessary to enter the competition.
  • This Promotion is open to everyone over the age of 18 years old, except for employees within the Mulberry group of companies, participating or associated companies and promotions agencies, and the families of the any of the above. When contacted the winner will be required to provide evidence of being over 18 years old.
  • Mulberry’s decision on the winner of the Prize is final.
  • Subject to these Terms and Conditions, normal Mulberry terms and conditions apply to the Prize and the collection of any data. See
  • When entering this Promotion online you will be asked to sign up to Mulberry’s newsletter and product emails. You can decline to do this or unsubscribe at any time. This will not affect your entry to the Promotion.
  • Mulberry reserves the right to modify, cancel, terminate or suspend the Promotion in whole or in part, at its sole discretion, if it believes the Promotion is not capable of being conducted as specified within these Terms and Conditions or in accordance with all applicable laws or regulations, or in the event of a virus, a computer bug or unauthorized human intervention or any other cause that is beyond the reasonable control of Mulberry that could corrupt or affect the administration, security, impartiality or normal course of the Promotion. Neither Mulberry nor any of its subsidiary or affiliated companies are responsible for any condition, circumstances, losses, failures or delays caused by events beyond its or their reasonable control.
  • Entry to this Promotion and these Terms and Conditions are governed by the laws of England and Wales and the exclusive jurisdiction of the courts of England and Wales shall apply. By entering you agree to be bound by these Terms and Conditions and laws.

Personal Information Processing Policy

Mulberry Korea Co., Ltd., establishes and makes the following privacy policy public in order to proactively protect the personal information of clients collected pursuant to Article 30 of Personal Information Protection Act and facilitate the processing of clients’ complaints pertaining thereto.

 1. Personal information items collected and collection methods


Mulberry Korea Co., Ltd., processes the following personal information:

①     Information generated or collected while utilizing online services

(1)   Website signup and account creation stages

- Compulsory items: Position, name, country, email address (used as ID), password

- Optional items: Date of birth, gender, telephone number

(2)   Product purchasing stage

- Compulsory items: Position, gender, appellation, title, email, invoicing and postal address (city/province, city/county/town, post code included) method of payment, mobile phone/landline, purchase information (exchanges, refunds, repairs included) (Should you purchase items as a registered client, the above details will be automatically uploaded).

(3) Newsletter subscription

- Compulsory items: Email address, name, collections of interest (gender) 

- Optional item: Date of birth

(4) Shop pick-up appointment

- Compulsory items: Name, email address, telephone number, order number

②     Information collected by the customer help centre

- Purpose of collection: Client registration, responding to enquiries over the phone and email, product purchase information, product and shop pick-up enquiry information
- Compulsory: Name, mobile phone number, email address

③     Information automatically collected via accessing the website: Mulberry operates computer systems that collect IP addresses, cookies, MAC addresses, service use history, visit history, inappropriate use history and other information.

④     Clients may choose not to store cookies by selecting the relevant settings in the web browser. Furthermore, a client may require Mulberry to obtain advance consent prior to collecting cookies from the client’s web browser and may decline to provide cookies.

⑤     Additionally, Mulberry Korea Co., Ltd., may obtain information about the client as a result of client authentication and identification procedures. (As an example, Mulberry may ask the client to present an ID card, order confirmation note, credit card used for a purchase, when picking up in store a product purchased online. The above information is used to identify the client, process the order, provide products and services and process payments, etc., but Mulberry Korea Co., Ltd., does not retain such information.


2. Collection and intended use of personal information

Mulberry Korea Co., Ltd., processes personal information for the following purposes: Personal information processed will not be used for any purpose except the following purposes. In the event that the intended use changes, measures required pursuant to Article 18 of the Personal Information Protection Act will be taken, such as obtaining a separate consent.


①     Website membership and management

Mulberry processes personal information for the purposes of verification of membership intent, identity verification due to the provision of services, maintenance and management of membership qualifications, prevention of inappropriate use of services, various notices & notifications, and handling of complaints.


②     Processing & handling civil petitions

Personal information is processed for the purposes of identifying a civil petitioner, confirmation of a civil petition, contacting and notifying for investigation, and notification of processing results


③     Provision of goods or services

Personal information is processed for the purposes of delivering products, providing services, providing bespoke services, identifying the client, age certification, settlement of payments and balance reconciliation.


④     Utilisation for marketing and advertisements

Personal information is processed for the purposes of developing a new service (product) and providing bespoke services, providing event and promotional information, offering engagement chances, providing services according to demographic characteristics and placing advertisements, confirming the validity of services, identifying access frequency or statistics regarding use of services of members, etc.


3. Provision of personal information to a third party


① Mulberry Korea Co., Ltd., processes personal information of information owners only within the scope specified by the collection and intended use of personal information of Paragraph 1, and provides personal information to a third party only when the information owner agrees or is otherwise allowed by relevant laws, such as requirements under special provisions of laws.

1) Personal information recipients: local subsidiaries, global partners, customer management providers, data cleaning providers or marketing firms

2) Intended use of personal information by the recipients: Email, mobile phone number, address, home telephone number, gender, date of birth, anniversaries, marital status

3) Retention and usage period of recipients: 10 years


4. Commissioning of personal information processing

① Mulberry Korea Co., Ltd., commissions personal information processing work in order to facilitate personal information processing as follows:

Commissioning within Korea

Entrusted entities Commissioned work Information provided
Ilyang Couriers Product delivery service Delivery information such as name, address, telephone number, etc.

Commissioning outside of Korea

Entrusted entities Commissioned work Information provided
Adyen Credit card payments Name, email address, invoicing address, purchasing amount, card details.


② Mulberry Korea Co., Ltd., when entering into a commissioning agreement, specifies in contracts or other documents responsibilities such as prohibition of personal information processing except for the purpose of conducting commissioned work, technical and management protection measures, sub-commissioning restrictions, management and supervision of entrusted entities, and damage compensation. It also supervises the processing of personal information pursuant to relevant laws by the entrusted entities.

③ Mulberry Korea Co., Ltd., will publish changes without delay through this personal information processing policy without any delay if the details of commissioning or entrusted entities change.

5. Rights & duties of information owners and legal representatives and methods of exercise thereof

①     The information owner may, at any time, exercise the personal information protection rights of the following sub-paragraphs with respect to Mulberry Korea Co., Ltd.:

②     Exercising of rights with respect to Mulberry Korea Co., Ltd., can be done via a written request, email, fax, etc., and Mulberry Korea Co., Ltd., will act upon it without any delay.

③     Exercising of rights according to Paragraph 1 can be done by a proxy such as a legal representative of the information owner or a person with power of attorney, etc. In this case, Mulberry Korea Co., Ltd., may demand evidence to prove the status of the legal representative.

④      As for a demand to correct and delete personal information, the client may not be able to demand to delete it in case other laws specify that such personal information is subject to collection.  

⑤     Mulberry Korea Co., Ltd., shall identify whether the person who demands access, correction, deletion, stop to process, is the person himself/herself or a rightful proxy.  


6. Measures securing the safety of personal information


Mulberry Korea Co., Ltd., takes actions for securing the safety of personal information as follows:

①     Minimisation of staff handling personal information and training,

Designation of staff handling personal information, minimising the staff in charge, implementing policy managing personal information,

②     Establishment and implementation of internal management plan

We establish and implement internal management plan for processing personal information safely.

③     Technical countermeasure against hacking, etc.

Mulberry Korea Co., Ltd., installs security programs to prevent leakage and damage of personal information by hacking, computer viruses, etc., and updates and monitors them regularly, installs systems within restricted areas by external access, and monitors and blocks technically and physically.

④     Encryption of personal information

Separate security features are used for personal information, such as encrypting, storing and manging user passwords so that only the user knows it and encoding files and transfer data for important data, using file locking features, etc.

⑤     Retention of access histories and prevention of counterfeiting & forgery

We store and manage access records to personal information processing system for at least over 6 months, and also use a security feature to stop counterfeiting & forgery, theft and loss of access records.  

⑥     Restricting access to personal information

We put necessary measures in place for access control to personal information via granting access authority, changing and expunging the database system processing the personal information, and control unauthorised access from outside by using infiltration blocking systems.

⑦     Use of lock-up device for document security

We store documents containing personal information, secondary storage medium, etc. in a secure place under lock and key.

⑧     Access restriction to unauthorised personnel

We have a physical warehouse storing personal information separately and establish and operate access control procedure for it  


7. Personal information retention and usage periods

Mulberry Korea Co., Ltd., processes and retains personal information within personal information retention and usage periods for which consent is given upon collection of personal information from the information owner or in accordance with rules and regulations.  


Each personal information processing and retention period is as follows:

Basis for retention: Commercial Act

①    Records regarding creditability information collection/processing and usage, etc.: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

②    Records as regards addressing consumer complaints or disputes: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

③    Records as regards settlement of payments and supply of goods, etc.: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

④    Records as regards cancellation of a contract or subscription: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

⑤    Records about visits to the website: 3 months (Protection of Communications Secrets Act)

⑥    Personal information as regards newsletter services: Until subscription to services is cancelled

⑦    Mulberry Korea Co., Ltd., deals with dormant members as follows pursuant to Article 29 of the Act on Promotion of Information and Communications Network Utilisation and Information Protection, etc. and Article 16 of Enforcement Ordinance.

- Standard of non-use: As of a login date as to our service

- Validity 1 year

- Processing personal information of a dormant member: Action of separating and storing

- Information of separating and storing: Membership details, etc.

- Account activation: Carry out action of account activation as per request of a customer


8. Disposal of personal information and its method

① Mulberry Korea Co., Ltd., disposes of personal information without delay when personal information is rendered unnecessary such as expiry of the personal information retention period, achieving the goal of processing, etc.

② Despite the fact that the personal information retention period that the information owner consented, has passed or the goal of processing has achieved, in cases where personal information must be retained continuously pursuant to relevant rules and regulations, we transfer personal information to a separate database (DB) or store it in a separate warehouse.

③     The personal information disposal procedure and method are as follows:

1. Disposal procedure
Mulberry Korea Co., Ltd., selects personal information requiring disposal and disposes of personal information with an approval of the privacy protection manager. 

2. Disposal method
Mulberry Korea Co., Ltd., deletes the records of personal information recorded and stored in the form of electronic files so that cannot be retrieved, and disposes personal information recorded and stored in the form of paper documents by shredding with a shredder or by incineration.


9. Collection of personal information by cookies

Mulberry Korea Co., Ltd., website uses cookies that automatically collect and store personal information from customers. 
Customers have a choice as to installation of cookies. By setting options in the web browser, customers can allow all the cookies, check every time cookies stores something, or reject all the cookies storing anything.
Customers have a choice as to installation of cookies. By setting options in the web browser, customers can allow all the cookies, check every time cookies stores something, or reject all the cookies storing anything.
Customers can check details of the cookies policy of Mulberry Korea Co., Ltd. (Cookies Policy | Mulberry)


10. Name and contact of privacy control and protection manager

①     Mulberry Korea Co., Ltd., is in charge of overall responsibility regarding the processing of personal information, addresses complaints of the information owner, and designates a privacy protection manager to remedy damages

l  Privacy protection manager
Name:  Executive Vice President CHOI, Sung Cheol
Title:  Head of Retail
Contact: 02-2018-1439

②    The information owner may make enquiries to the privacy protection manager or the relevant department regarding questions of all the personal information protection incurred while using services (or business) of Mulberry Korea Co., Ltd., dealing with complaints, remedies of damages, etc. Mulberry Korea Co., Ltd., will respond and address enquiries of the information owner, without any delay. 


11. Changes of personal information processing policy

This personal information processing policy shall apply from 23 August 2021. In case that personal information processing policy changes, Mulberry Korea Co., Ltd., shall notify changes to the clients in accordance with the requirements of the relevant rules and regulations of Personal Information Protection Act, etc.>

There are no competitions at this time