If you need any assistance with placing an order or have a question about mulberry.com, we have a team on hand to answer your questions from 9am-5pm, Monday to Friday.
If you need any assistance with placing an order or have a question about mulberry.com, we have a team on hand to answer your questions from 9am-5pm, Monday to Friday.
*Shipping times are applicable to orders placed before 2pm (GMT/BST) Monday to Friday. Orders placed after 2pm (GMT/BST) Monday to Friday will be despatched the following working day; orders placed after 2pm (GMT/BST) on Fridays will despatched the following Monday. Despatch timings may vary during busy trading and sale periods.
**Please allow two additional working days for Highlands and Islands.
***Please note that orders for stationery items of ¥500 or less are despatched via international post. These orders will not have any tracking details provided and will not require a signature for delivery.
****Collect in store service is not offered on orders for stationery items of ¥500 or less. Once your order has arrived in store and it is ready to be collected you will be contacted by a member of staff.
Mulberry.com delivers to over 190 international destinations.
Returns
You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.
All returns must be in perfect condition, and come with their original packaging:
We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.
Shoes - while you are trying for size and fit, please wear them on carpeted surfaces to ensure there is no damage or marking to the soles. We require that you return the shoes with their box and make sure that these are then placed in structured and protective packaging so as not to damage the box.
Womenswear - must be returned in perfect condition and the swing tags must still be attached.
Earrings are suitable for return or exchange for hygiene reasons.
Stickers cannot be returned after the backing has been peeled off.
Products cannot be returned after a Sticker has been applied to them. This includes if you have changed your mind as regards your purchase or during the 14 days following an order online. Gifts which have a Sticker applied to them cannot be returned. Your right to return the product ends once the Sticker has been applied (this does not affect your statutory rights).
If you have any questions relating to your order or the returns process, please contact us via:
Email: customercare@mulberry.com
Phone: +44(0)1761 234 230 (English speaking only, international rates may apply)
WeChat: Mulberry_Official
Product Returns
To complete your returns request and arrange collection please visit www.mulberry.com/returns or contact our Customer Services team:
Via WeChat ID: Mulberry_Official
customercare@mulberry.com
+44(0) 1761 234 230 (English speaking only, international rates may apply)
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*Shipping times are applicable to orders placed before 2pm (GMT/BST) Monday to Friday. Orders placed after 2pm (GMT/BST) Monday to Friday will be despatched the following working day; orders placed after 2pm (GMT/BST) on Fridays will despatched the following Monday. Despatch timings may vary during busy trading and sale periods.
**Please allow two additional working days for Highlands and Islands.
***Please note that orders for stationery items of ¥500 or less are despatched via international post. These orders will not have any tracking details provided and will not require a signature for delivery.
****Collect in store service is not offered on orders for stationery items of ¥500 or less. Once your order has arrived in store and it is ready to be collected you will be contacted by a member of staff.
Mulberry.com delivers to over 190 international destinations.
