개인정보취급방침 | Mulberry

귀하에 대해 어떤 개인정보를 수집하는가?

 ㈜멀버리코리아는 개인정보 보호법 제30조에 따라 수집 및 처리하는 고객들의 개인정보를 적극적으로 보호하고 이와 관련한 고객들의 고충을 원활하게 처리할 수 있도록 하기 위하여 다음과 같이 개인정보 처리방침을 수립·공개합니다.

 1. 수집하는 개인정보 항목 및 수집방법

㈜멀버리코리아는 다음의 개인정보 항목을 처리하고 있습니다.

① 온라인 서비스를 이용하는 동안 생성되거나 수집하는 정보

(1)웹사이트 가입 및 계정 생성단계

- 필수 항목: 직함, 성명, 국가, 이메일 주소 (ID로 사용), 비밀번호

- 선택 항목: 생년월일, 성별, 전화번호

(2)제품 구매 단계

- 필수 항목: 직함, 성별, 호칭, 성명, e-mail, 청구 및 배송지 주소(시/도, 시/군/구, 우편번호 포함), 결제방법, 휴대전화/전화번호, 구매정보(교환, 환불, 수선 포함) (귀하가 등록고객으로서 구매주문 하는 경우 상기 항목들은 귀하의 계정에서 자동 업로드 됩니다.)

(3) 뉴스레터 구독

- 필수 항목: 이메일 주소, 이름, 관심있는 컬렉션(성별)

- 선택 항목: 생년월일

(4) 스토어픽업 예약

- 필수 항목: 성명, 이메일 주소, 전화번호, 주문번호

② 고객센터에서 수집하는 정보

- 수집 목적: 고객 등록, 전화 및 이메일 상담 응대, 제품 구매 안내, 제품 및 스토어픽업 문의 안내

- 필수 항목: 성명, 휴대폰 전화, 이메일 주소

③ 고객의 홈페이지 접속 및 이용을 통해 자동 수집되는 정보: Mulberry는 자동 추적(트래킹) 기술에 의해 IP주소, 쿠키, MAC주소, 서비스 이용기록, 방문기록, 부적절한 이용 기록 및 기타 정보를 수집하는 컴퓨터 시스템을 운영합니다.

④ 고객은 웹 브라우저의 관련 설정을 선택하여 쿠키를 저장하지 않을 수 있습니다. 또한, 고객은 Mulberry가 고객의 웹 브라우저로부터 쿠키를 수집하기 전 사전동의를 받도록 요구할 수 있고, Mulberry에 대한 쿠키 제공을 거부할 수 있습니다.

⑤ 추가로, ㈜멀버리코리아는 인증 혹은 본인 확인 결과로 고객에 관한 정보를 얻을 수 있습니다. (예를 들어, 온라인에서 구매한 상품을 매장에서 찾으려는 경우, 신분증, 주문확인증, 구매 시 사용한 신용카드를 제시할 것을 요청드릴 수 있습니다.) 위 정보들은 고객 본인 확인, 주문처리, 상품과 서비스 제공 및 결제처리 등을 위한 목적으로 사용되나 ㈜멀버리코리아는 이러한 정보를 보유하지는 않습니다.

왜 개인정보를 수집하는가?

2. Collection and intended use of personal information

Mulberry Korea Co., Ltd., processes personal information for the following purposes: Personal information processed will not be used for any purpose except the following purposes. In the event that the intended use changes, measures required pursuant to Article 18 of the Personal Information Protection Act will be taken, such as obtaining a separate consent.

①     Website membership and management

Mulberry processes personal information for the purposes of verification of membership intent, identity verification due to the provision of services, maintenance and management of membership qualifications, prevention of inappropriate use of services, various notices & notifications, and handling of complaints.

②     Processing & handling civil petitions

Personal information is processed for the purposes of identifying a civil petitioner, confirmation of a civil petition, contacting and notifying for investigation, and notification of processing results

③     Provision of goods or services

Personal information is processed for the purposes of delivering products, providing services, providing bespoke services, identifying the client, age certification, settlement of payments and balance reconciliation.

④     Utilisation for marketing and advertisements

Personal information is processed for the purposes of developing a new service (product) and providing bespoke services, providing event and promotional information, offering engagement chances, providing services according to demographic characteristics and placing advertisements, confirming the validity of services, identifying access frequency or statistics regarding use of services of members, etc.

3. Provision of personal information to a third party

① Mulberry Korea Co., Ltd., processes personal information of information owners only within the scope specified by the collection and intended use of personal information of Paragraph 1, and provides personal information to a third party only when the information owner agrees or is otherwise allowed by relevant laws, such as requirements under special provisions of laws.

1) Personal information recipients: local subsidiaries, global partners, customer management providers, data cleaning providers or marketing firms

2) Intended use of personal information by the recipients: Email, mobile phone number, address, home telephone number, gender, date of birth, anniversaries, marital status

3) Retention and usage period of recipients: 10 years

Wo wir Ihre personenbezogenen Daten verwenden

4. Commissioning of personal information processing

① Mulberry Korea Co., Ltd., commissions personal information processing work in order to facilitate personal information processing as follows:

Commissioning within Korea

Commissioning outside of Korea

② Mulberry Korea Co., Ltd., when entering into a commissioning agreement, specifies in contracts or other documents responsibilities such as prohibition of personal information processing except for the purpose of conducting commissioned work, technical and management protection measures, sub-commissioning restrictions, management and supervision of entrusted entities, and damage compensation. It also supervises the processing of personal information pursuant to relevant laws by the entrusted entities.

③ Mulberry Korea Co., Ltd., will publish changes without delay through this personal information processing policy without any delay if the details of commissioning or entrusted entities change.

5. Rights & duties of information owners and legal representatives and methods of exercise thereof

①     The information owner may, at any time, exercise the personal information protection rights of the following sub-paragraphs with respect to Mulberry Korea Co., Ltd.:

②     Exercising of rights with respect to Mulberry Korea Co., Ltd., can be done via a written request, email, fax, etc., and Mulberry Korea Co., Ltd., will act upon it without any delay.

③     Exercising of rights according to Paragraph 1 can be done by a proxy such as a legal representative of the information owner or a person with power of attorney, etc. In this case, Mulberry Korea Co., Ltd., may demand evidence to prove the status of the legal representative.

④      As for a demand to correct and delete personal information, the client may not be able to demand to delete it in case other laws specify that such personal information is subject to collection.  

⑤     Mulberry Korea Co., Ltd., shall identify whether the person who demands access, correction, deletion, stop to process, is the person himself/herself or a rightful proxy.  

Wie wir Ihre personenbezogenen Daten sichern

6. Measures securing the safety of personal information

Mulberry Korea Co., Ltd., takes actions for securing the safety of personal information as follows:

①     Minimisation of staff handling personal information and training,

Designation of staff handling personal information, minimising the staff in charge, implementing policy managing personal information,

②     Establishment and implementation of internal management plan

We establish and implement internal management plan for processing personal information safely.

③     Technical countermeasure against hacking, etc.

Mulberry Korea Co., Ltd., installs security programs to prevent leakage and damage of personal information by hacking, computer viruses, etc., and updates and monitors them regularly, installs systems within restricted areas by external access, and monitors and blocks technically and physically.

④     Encryption of personal information

Separate security features are used for personal information, such as encrypting, storing and manging user passwords so that only the user knows it and encoding files and transfer data for important data, using file locking features, etc.

⑤     Retention of access histories and prevention of counterfeiting & forgery

We store and manage access records to personal information processing system for at least over 6 months, and also use a security feature to stop counterfeiting & forgery, theft and loss of access records.  

⑥     Restricting access to personal information

We put necessary measures in place for access control to personal information via granting access authority, changing and expunging the database system processing the personal information, and control unauthorised access from outside by using infiltration blocking systems.

⑦     Use of lock-up device for document security

We store documents containing personal information, secondary storage medium, etc. in a secure place under lock and key.

⑧     Access restriction to unauthorised personnel

We have a physical warehouse storing personal information separately and establish and operate access control procedure for it  

7. Personal information retention and usage periods

Mulberry Korea Co., Ltd., processes and retains personal information within personal information retention and usage periods for which consent is given upon collection of personal information from the information owner or in accordance with rules and regulations.  

Each personal information processing and retention period is as follows:

Basis for retention: Commercial Act

①    Records regarding creditability information collection/processing and usage, etc.: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

②    Records as regards addressing consumer complaints or disputes: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

③    Records as regards settlement of payments and supply of goods, etc.: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

④    Records as regards cancellation of a contract or subscription: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

⑤    Records about visits to the website: 3 months (Protection of Communications Secrets Act)

⑥    Personal information as regards newsletter services: Until subscription to services is cancelled

⑦    Mulberry Korea Co., Ltd., deals with dormant members as follows pursuant to Article 29 of the Act on Promotion of Information and Communications Network Utilisation and Information Protection, etc. and Article 16 of Enforcement Ordinance.

- Standard of non-use: As of a login date as to our service

- Validity 1 year

- Processing personal information of a dormant member: Action of separating and storing

- Information of separating and storing: Membership details, etc.

- Account activation: Carry out action of account activation as per request of a customer

Rechte, die Sie bezüglich Ihrer personenbezogenen Daten haben

8. Disposal of personal information and its method

① Mulberry Korea Co., Ltd., disposes of personal information without delay when personal information is rendered unnecessary such as expiry of the personal information retention period, achieving the goal of processing, etc.

② Despite the fact that the personal information retention period that the information owner consented, has passed or the goal of processing has achieved, in cases where personal information must be retained continuously pursuant to relevant rules and regulations, we transfer personal information to a separate database (DB) or store it in a separate warehouse.

③     The personal information disposal procedure and method are as follows:

1. Disposal procedure
Mulberry Korea Co., Ltd., selects personal information requiring disposal and disposes of personal information with an approval of the privacy protection manager. 

2. Disposal method
Mulberry Korea Co., Ltd., deletes the records of personal information recorded and stored in the form of electronic files so that cannot be retrieved, and disposes personal information recorded and stored in the form of paper documents by shredding with a shredder or by incineration.

Cookies

9. Collection of personal information by cookies

Mulberry Korea Co., Ltd., website uses cookies that automatically collect and store personal information from customers. 
Customers have a choice as to installation of cookies. By setting options in the web browser, customers can allow all the cookies, check every time cookies stores something, or reject all the cookies storing anything.
Customers have a choice as to installation of cookies. By setting options in the web browser, customers can allow all the cookies, check every time cookies stores something, or reject all the cookies storing anything.
Customers can check details of the cookies policy of Mulberry Korea Co., Ltd. (Cookies Policy | Mulberry)

Änderungen

11. Changes of personal information processing policy

This personal information processing policy shall apply from 23 August 2021. In case that personal information processing policy changes, Mulberry Korea Co., Ltd., shall notify changes to the clients in accordance with the requirements of the relevant rules and regulations of Personal Information Protection Act, etc.>