Ordering and Shipping | Mulberry

Worldwide shipping times & costs

Versandverzögerung ab Februar 2020

Der Ausbruch des Coronavirus wirkt sich auf unsere Paketzustellung in mehrere Teile Europas aus. Italien, Frankreich, Portugal, Österreich und Spanien haben lokale behördliche Beschränkungen, die Lieferungen in viele Gebiete verhindern. Bitte kontaktieren Sie uns, wenn Sie Fragen oder Bedenken zu Ihrer Bestellung haben.

Standard Delivery

Orders placed before 2pm GMT/BST Monday to Friday will be despatched that same day. Orders placed after 2pm GMT/BST Monday to Friday will be despatched the following working day; orders placed after 2pm GMT/BST on Fridays will be despatched the following Monday.

Collect In Store

Orders can be collected from your nearest standalone Mulberry store free of charge.

Same working day is available in select stores on orders placed before 3pm GMT/BST, this will be displayed when placing your order.

You will receive an email when your order is ready to be collected from the store.

Additional Delivery Information

• Please allow additional working days for any security validation and delivery to Highlands and Islands.

• Stationery orders are despatched via UK Royal Mail or international post and will not require a signature for delivery.

• All orders are delivered in discreet outer packaging, smaller stationery orders will be delivered in an envelope.

• Mulberry.com delivers to over 190 international destinations. View all the countries we ship to:Close list

• Due to the high volume of orders during our sale period, there may be a shipment dispatch delay. However, please be assured that we are working to get your purchases out to you as soon as possible.

1. Albania
2. Algeria
3. American Samoa
4. Andorra
5. Anguilla
6. Antigua & Barbuda
7. Argentina
8. Armenia
9. Aruba
10. Australia
11. Austria
12. Azerbaijan
13. Bahamas
14. Bahrain
15. Bangladesh
16. Barbados
17. Belarus
18. Belgium
19. Belize
20. Benin
21. Bermuda
22. Bolivia
23. Bosnia & Herzegovina
24. Botswana
25. Brazil
26. Brunei
27. Bulgaria
28. Burkina Faso
29. Burundi
30. Cambodia
31. Cameroon
32. Canada
33. Canary Islands
34. Cape Verde
35. Cayman Islands
36. Central African Republic
37. Chad
38. Chile
39. China
40. Colombia
41. Congo
42. Cook Islands
43. Costa Rica
44. Croatia (Hrvatska)
45. Cyprus
46. Czech Republic
47. Denmark
48. Djibouti
49. Dominica
50. Dominican Republic
51. Ecuador
52. Egypt
53. El Salvador
54. Equatorial Guinea
55. Eritrea
56. Estonia
57. Ethiopia
58. F.Y.R.O. Macedonia
59. Faroe Islands
60. Fiji Islands
61. Finland
62. France
63. French Guiana
64. French Polynesia
65. Gabon
66. Gambia
67. Georgia
68. Germany
69. Ghana
70. Gibraltar
71. Greece
72. Greenland
73. Grenada
74. Guadeloupe
75. Guam
76. Guatemala
77. Guernsey
78. Guinea
79. Guinea-Bissau
80. Guyana
81. Haiti
82. Honduras
83. Hong Kong S. A. R
84. Hungary
85. Iceland
86. India
87. Indonesia
88. Ireland
89. Israel
90. Italy
91. Jamaica
92. Japan
93. Jersey
94. Jordan
95. Kazakhstan
96. Kenya
97. Kiribati
98. Korea, South
99. Kuwait
100. Kyrgyzstan
101. Laos
102. Latvia
103. Lebanon
104. Lesotho
105. Liberia
106. Liechtenstein
107. Lithuania
108. Luxembourg
109. Macau S.A.R.
110. Madagascar
111. Malawi
112. Malaysia
113. Maldives
114. Mali
115. Malta
116. Marshall Islands
117. Martinique
118. Mauritania
119. Mauritius
120. Mexico
121. Micronesia
122. Moldova
123. Monaco
124. Montenegro
125. Montserrat
126. Morocco
127. Mozambique
128. Myanmar
129. Namibia
130. Nepal
131. Netherlands
132. Netherlands Antilles
133. New Caledonia
134. New Zealand
135. Nicaragua
136. Niger
137. Northern Mariana Islands
138. Norway
139. Oman
140. Pakistan
141. Palau
142. Panama
143. Papua New Guinea
144. Paraguay
145. Peru
146. Philippines
147. Poland
148. Portugal
149. Puerto Rico
150. Qatar
151. Reunion
152. Romania
153. Rwanda
154. San Marino
155. Saudi Arabia
156. Senegal
157. Serbia
158. Seychelles
159. Sierra Leone
160. Singapore
161. Slovakia
162. Slovenia
163. Solomon Islands
164. South Africa
165. Spain
166. Sri Lanka
167. St. Lucia
168. St. Vincent & the Grenadines
169. Swaziland
170. Sweden
171. Switzerland
172. Syria
173. Taiwan
174. Tajikistan
175. Tanzania
176. Thailand
177. Togo
178. Tonga
179. Trinidad & Tobago
180. Tunisia
181. Turkey
182. Turkmenistan
183. Turks & Caicos Islands
184. Tuvalu
185. Uganda
186. Ukraine
187. United Arab Emirates
188. United Kingdom
189. United States
190. Uruguay
191. Uzbekistan
192. Vanuatu
193. Vatican City State (Holy See)
194. Venezuela
195. Vietnam
196. Virgin Islands (British)
197. Virgin Islands (US)
198. Zambia
199. Zimbabwe

Tracking & Delivery

You will receive an email confirming when your order has been despatched.

Our delivery partner will email you tracking details to monitor the progress of your order.

Deliveries are made between 8:30am and 6pm, and will require a signature to ensure the safe and secure delivery your order.

We are unable to deliver to Parcel Motels.

We are unable to deliver goods to PO boxes – with the exception of those located in the United Arab Emirates.

For security reasons we are unable to deliver Mulberry goods to hotels or Armed Forces Postal Addresses.

Payments & Taxes

Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed on the checkout screen during purchase and on your order invoice.

You can download your order invoice via My Mulberry or request one from our Customer Services team.

When ordering goods from Mulberry.com for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Please note that when ordering from Mulberry.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

All Mulberry goods remain the property of Mulberry until payment has been received in full and the goods have been delivered or collected. Mulberry shall be responsible for the goods until the goods have been delivered or collected. Mulberry ensures all items are insured against theft and accidental damage at no cost to the customer.

Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.

We accept Visa, MasterCard and American Express cards as payment methods on mulberry.com.

Funds will be deducted from your bank once your order has been despatched from our warehouse.

All orders placed with Mulberry.com undergo security checking to ensure that the payment card is being used by the authorised cardholder. It is also done to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the payment card you use is registered. You are able to select a delivery address different to your billing address (for instance, as a gift to arrive with a friend) during the checkout process.

Insurance & lost goods

All Mulberry goods remain the property of Mulberry until payment has been received in full and the goods have been delivered or collected. Mulberry shall be responsible for the goods until the goods have been delivered or collected. Mulberry ensures all items are insured against theft and accidental damage at no cost to the customer.

Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.

If you are worried that your goods have been lost at some point on their journey to you, please contact our Customer Services team within 14 days of placing your order. For stationery orders please allow 28 days before contacting us. Mulberry takes delivery discrepancies very seriously. If a delivery is reported as lost, we will work alongside our delivery partner to ensure a full investigation is carried out. During this time, the carrier may contact you directly and we kindly ask you to provide any additional information they may request to assist with their enquiries. This will ensure the matter is dealt with as quickly as possible.

In the unlikely event your goods arrive in a damaged condition, please contact our Customer Services team within 30 days of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents).

If you believe there is a discrepancy in the contents of an order you have received, please contact our Customer Services team within 48 hours of the delivery.

Collect in store

Your order can be collected at your convenience from selected stores in the United Kingdom today or within 1-2 working days, selected stores in Europe within 2-6 working days and US stores within 1-2 working days.

If there is availability to collect your order in-store it will show in the checkout once you have confirmed your delivery country. Please note that during busy periods our collect in-store service may not be available.

Collected orders can be returned online or in-store, using our free returns process. 

To use this service, select the 'collect in store' option at checkout and choose a store from the menu. The Collect in store service is not offered on orders for stationery items of £50/€70/US$60 or less.

You will receive and email once your order has arrived in store and it is ready to be collected. Your order will remain in store for 10 days. In the event that you are not able to collect your order it will be cancelled and a full refund issued.

When collecting your order from a store you will need:

• To present a digital or printed copy of your order confirmation email.

• The credit or debit card used to complete the transaction.

• Photographic ID will be required when collecting an order in store.

• If someone is collecting the order on your behalf, your signed written permission in addition to the above.

Packaging & gifts

Your Mulberry.com order will arrive in our signature packaging, most of our leather goods will come with a soft dust bag to ensure that the item is protected.

All orders are delivered in discreet outer packaging, smaller stationery orders of £50/$60/€60 or less will be delivered in an envelope.

If your Mulberry.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order.

For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges.

Gift Cards

Available from £50 - £5,000, Mulberry Gift Cards come beautifully wrapped inside a signature gift box.

When using a Mulberry Gift Card at mulberry.com, you will be required to give the serial number on the gift card and the PIN which is revealed by scratching off the holographic panel on the gift card.

Gift cards are valid for two years from the date of purchase – this cannot be extended or re-activated once the expiry date is reached.

Please take care of the gift card and treat it as you would cash. Once it is in your possession it is your responsibility and it cannot be replaced if lost. Gift cards cannot be exchanged or refunded.

If you find something you want to purchase that has a higher value that your gift card then you can use the gift card as part-payment and settle the balance using a credit or debit card.

If you have any problems redeeming your gift card, and it has not expired, then please contact our Customer Services team who will be happy to assist you.

Mulberry Gift Cards are redeemable both online at mulberry.com and in selected stores in the United Kingdom:

• Cheshire Oaks
• Edinburgh - Multrees Walk
• Glasgow - Ingram Street
• Leeds - Country Arcade
• London - New Bond Street
• London - Gees Court
• London - The Village Westfield White City
• London - Heathrow Airport Terminal 2
• London - Heathrow Airport Terminal 3
• London - Heathrow Airport Terminal 5
• Manchester - Spinningfields
• Oxfordshire - Bicester Village
• Somerset - Kilver Court
• Stansted Airport
• York - Swinegate