Ordering and Shipping

Ordering & Shipping

Times, costs & methods

Delivery region	Delivery option	Price	Expected delivery time
UK	Standard	€15.00	Next working day
	Stationery	€5.00	2-3 working days
	Collect in store	Free	Next working day. Today on select orders.
Europe	Standard	€15.00	2-6 working days
	Stationery	€6.00	4-6 working days
	Collect in store	Free	2-6 working days
North America	Standard	€25.00	2-4 working days
	Stationery	€6.00	6-8 working days
	Collect in store	Free	2-4 working days
Rest of world	Standard	€35.00	5-7 working days
Rest of world	Stationery	€10.00	6-8 working days

Due to a warehouse upgrade any orders confirmed after 10am BST on Friday 26th April until 9am BST on Monday 29th April will be dispatched on Monday 29th April. This is applicable to all regions.

UK Standard Delivery

Orders placed before 2pm GMT/BST Monday to Friday will be delivered the next working day. Orders placed after 2pm GMT/BST Monday to Friday will be despatched the following working day; orders placed after 2pm GMT/BST on Fridays will be despatched the following Monday.

UK Same Day Delivery

Any delivery address within 12km of London's New Bond Street & Regent Street stores, Edinburgh, Manchester & Leeds stores are eligiable for same day delivery on orders placed before 3pm GMT/BST Monday to Saturday. Orders placed after 3pm GMT/BST Monday to Saturday will be despatched the following working day.

UK Collect In Store

Orders can be collected from your nearest standalone Mulberry store free of charge.

Same working day is available in select stores on orders placed before 3pm GMT/BST, this will be displayed when placing your order.

You will receive an email when your order is ready to be collected from the store.

Additional Delivery Information

• Please allow additional working days for any security validation and delivery to Highlands and Islands.

• Stationery and orders under £50 are despatched via UK Royal Mail or international post and will not require a signature for delivery.

• All orders are delivered in discreet outer packaging, smaller stationery orders of £50 or less will be delivered in an envelope.

• Mulberry.com delivers to over 190 international destinations. View all the countries we ship to:Close list

We aim to dispatch all orders placed before 2pm (GMT) on the day of the order, Monday to Friday, with the extreme majority of UK mainland deliveries arriving within one working day. We do, however, ask you to allow up to five working days in the event of external factors, stock availability and payment authorisation causing delays. If for any reason we anticipate a delay of more than five working days you will be contacted by a member of our customer services team. Please note that during sale periods there may be a slight delay in the dispatch of orders.

Albania
Algeria
American Samoa
Andorra
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bolivia
Bosnia & Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Congo
Cook Islands
Costa Rica
Croatia (Hrvatska)
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
F.Y.R.O. Macedonia
Faroe Islands
Fiji Islands
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong S. A. R
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Liechtenstein
Lithuania
Luxembourg
Macau S.A.R.
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Rwanda
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
Spain
Sri Lanka
St. Lucia
St. Vincent & the Grenadines
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (US)
Zambia
Zimbabwe

International deliveries should be received within 5-7 working days, but we ask you to allow up to 10 working days in the event of international customs procedures, stock availability or payment authorisation causing delays.

Tracking & Delivery

For security and speed, all orders, except small stationary orders, are shipped using United Parcel Service (UPS). When we dispatch your order you will receive a unique tracking number by email from UPS that will allow you to check the status of your order and monitor its progress at.

Small stationery orders are dispatched using first class Royal Mail (UK).

Deliveries are made between 8:30am and 6pm, and will require a signature to ensure safe and secure delivery. For this reason we are unable to deliver goods to PO Boxes unless located in the United Arab Emirates. Please note that for security reasons we are unable to deliver to hotels.

Secure payments

Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed on the checkout screen during purchase and on your order invoice.

You can download your order invoice via My Mulberry or request one from our Customer Services team.

When ordering goods from Mulberry.com for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Please note that when ordering from Mulberry.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

All Mulberry goods remain the property of Mulberry until payment has been received in full and the goods have been delivered or collected. Mulberry shall be responsible for the goods until the goods have been delivered or collected. Mulberry ensures all items are insured against theft and accidental damage at no cost to the customer.

Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.

We accept Visa, MasterCard and American Express cards as payment methods on mulberry.com.

Funds will be deducted from your bank once your order has been despatched from our warehouse.

All orders placed with Mulberry.com undergo security checking to ensure that the payment card is being used by the authorised cardholder. It is also done to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the payment card you use is registered. You are able to select a delivery address different to your billing address (for instance, as a gift to arrive with a friend) during the checkout process.

Worldwide shipping

Mulberry.com offers delivery to over 190 international destinations. If you cannot see your desired delivery destination below please contact customer services and we will do our best to arrange an alternative means of delivery.

Customs & import duties

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Insurance & lost goods

Collect in store

Your order can be collected at your convenience from selected stores in the United Kingdom today or within 1-2 working days, selected stores in Europe within 2-6 working days and US stores within 1-2 working days.

If there is availability to collect your order in-store it will show in the checkout once you have confirmed your delivery country. Please note that during busy periods our collect in-store service may not be available.

Collected orders can be returned online or in-store, using our free returns process.

To use this service, select the 'collect in store' option at checkout and choose a store from the menu. The Collect in store service is not offered on orders for stationery items of £50/€70/US$60 or less. The available stores are:

London - New Bond Street

Manchester - Spinningfields

Edinburgh - Multrees Walk

Glasgow - Ingram Street

Leeds - County Arcade

London - The Village Westfield White City

Amsterdam - PC Hooftstraat

Hamburg - Neuer Wall

Paris - Rue Saint-Honoré

You will receive and email once your order has arrived in store and it is ready to be collected. Your order will remain in store for 10 days. In the event that you are not able to collect your order it will be cancelled and a full refund issued.

When collecting your order from a store you will need:

• To present a digital or printed copy of your order confirmation email.

• The credit or debit card used to complete the transaction.

• Photographic ID will be required when collecting an order in store.

• If someone is collecting the order on your behalf, your signed written permission in addition to the above.

Ways to purchase

Stock availability

Gift Cards

Available from £50 - £5,000, Mulberry Gift Cards come beautifully wrapped inside a signature gift box.

When using a Mulberry Gift Card at mulberry.com, you will be required to give the serial number on the gift card and the PIN which is revealed by scratching off the holographic panel on the gift card.

Gift cards are valid for two years from the date of purchase – this cannot be extended or re-activated once the expiry date is reached.

Please take care of the gift card and treat it as you would cash. Once it is in your possession it is your responsibility and it cannot be replaced if lost. Gift cards cannot be exchanged or refunded.

If you find something you want to purchase that has a higher value that your gift card then you can use the gift card as part-payment and settle the balance using a credit or debit card.

If you have any problems redeeming your gift card, and it has not expired, then please contact our Customer Services team who will be happy to assist you.

Mulberry Gift Cards are redeemable both online at mulberry.com and in selected stores in the United Kingdom:

Cheshire Oaks
Edinburgh - Multrees Walk
Glasgow - Ingram Street
Leeds - Country Arcade
London - New Bond Street
London - Gees Court
London - The Village Westfield White City
London - Heathrow Airport Terminal 2
London - Heathrow Airport Terminal 3
London - Heathrow Airport Terminal 5
Manchester - Spinningfields
Oxfordshire - Bicester Village
Somerset - Kilver Court
Stansted Airport
York - Swinegate

Packaging

CITES

About CITES

CITES (The Convention on International Trade in Endangered Species of Wild Fauna and Flora) is an international agreement between governments which aims to ensure that international trade in wild animals and plants does not threaten their survival. This means that trade may take place without detriment to the species, but must be controlled within the CITES quotas based on scientific findings.

More information about our animal welfare and sourcing principles can be found here

Travelling with CITES products

Customers purchasing in the EU:

Within the EU there is free movement of CITES products, and for customers traveling outside the EU, it is normally possible to carry a CITES-controlled item with you provided you can demonstrate it is your property and is not being carried for commercial purposes. If purchasing for personal use your Mulberry sales advisor will give you a letter explaining this. We advise however that, in the event of travel outside of the EU, you contact the customs office in your destination country to check any restrictions which can differ from country to country.

Customers purchasing outside of the EU:

Store purchases: In the event of travel with your item, please contact the customs office in your destination country to check any restrictions on CITES products carried for personal use.

Website purchases: Strict customs regulations vary from country to country, so it may not be possible to ship CITES controlled products to your home address outside the EU, or there may be some delay in the shipping time and import documents to be obtained. Please contact our Customer Services team who will be able to advise you further.

We do not currently offer a guaranteed Next Day or Saturday UK delivery. Any order placed after 2pm on Friday and during Saturday and Sunday will dispatched for delivery on the Monday of the following week.

* Approximate delivery times and charges

Working days for location		Stationary	Small leathers	Large accessories	Luggage
UK	1-2 days	£2.00	£2.00	£6.00	£10.00
Europe	2-4 days	£3.00	£3.00	£12.00	£13.50
United States	2-4 days	£3.00	£3.00	£15.00	£20.00
Middle East	5-7 days	£5.00	£5.00	£17.50	£28.00
Rest of world	5-7 days	£5.00	£5.00	£17.50	£28.00

Albania
Algeria
American Samoa
Andorra
Anguilla
Antarctica
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bolivia
Bosnia & Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
Colombia
Congo
Cook Islands
Costa Rica
Croatia (Hrvatska)
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
F.Y.R.O. Macedonia
Faroe Islands
Fiji Islands
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong S. A. R
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Liechtenstein
Lithuania
Luxembourg
Macau S.A.R.
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Rwanda
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
Spain
Sri Lanka
St. Lucia
St. Vincent & the Grenadines
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (US)
Zambia
Zimbabwe

Ordering a gift

View all the countries we ship to Close list

Ordering and Shipping | Mulberry