Worldwide shipping times & costs

Region Service Price Delivery time
Europe Standard Free

Up to 4 working days

Express €6.95 Currently unavailable
Stationery* Free Up to 4 working days
Collect in store**** Free Next Working Day

Import Duties and Taxes

Since January 2021 orders placed on one of our EU sites are shipped from our German distribution centre which means that orders for delivery to any EU country will not incur any import duties and/or taxes. 

Standard Delivery 

Orders placed before 2pm Monday to Friday will be despatched that same day. Orders placed after 2pm Monday to Friday will be despatched the following working day; orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during busy trading and sale periods.

Additional Delivery Information 

• All orders are delivered in discreet outer packaging, smaller stationery orders will be delivered in an envelope.

• Due to the high volume of orders during our sale period, there may be a shipment dispatch delay. However, please be assured that we are working to get your purchases out to you as soon as possible.

• Please note that due to local bank holidays our European distribution centre will be closed on the following days: October 3, October 31, December 25, December 26.

  1. Albania
  2. Algeria
  3. American Samoa
  4. Andorra
  5. Anguilla
  6. Antigua & Barbuda
  7. Argentina
  8. Armenia
  9. Aruba
  10. Australia
  11. Austria
  12. Azerbaijan
  13. Bahamas
  14. Bahrain
  15. Bangladesh
  16. Barbados
  17. Belarus
  18. Belgium
  19. Belize
  20. Benin
  21. Bermuda
  22. Bolivia
  23. Bosnia & Herzegovina
  24. Botswana
  25. Brazil
  26. Brunei
  27. Bulgaria
  28. Burkina Faso
  29. Burundi
  30. Cambodia
  31. Cameroon
  32. Canada
  33. Canary Islands
  34. Cape Verde
  35. Cayman Islands
  36. Central African Republic
  37. Chad
  38. Chile
  39. China
  40. Colombia
  41. Congo
  42. Cook Islands
  43. Costa Rica
  44. Croatia (Hrvatska)
  45. Cyprus
  46. Czech Republic
  47. Denmark
  48. Djibouti
  49. Dominica
  50. Dominican Republic
  51. Ecuador
  52. Egypt
  53. El Salvador
  54. Equatorial Guinea
  55. Eritrea
  56. Estonia
  57. Ethiopia
  58. F.Y.R.O. Macedonia
  59. Faroe Islands
  60. Fiji Islands
  61. Finland
  62. France
  63. French Guiana
  64. French Polynesia
  65. Gabon
  66. Gambia
  67. Georgia
  68. Germany
  69. Ghana
  70. Gibraltar
  71. Greece
  72. Greenland
  73. Grenada
  74. Guadeloupe
  75. Guam
  76. Guatemala
  77. Guernsey
  78. Guinea
  79. Guinea-Bissau
  80. Guyana
  81. Haiti
  82. Honduras
  83. Hong Kong S. A. R
  84. Hungary
  85. Iceland
  86. India
  87. Indonesia
  88. Ireland
  89. Israel
  90. Italy
  91. Jamaica
  92. Japan
  93. Jersey
  94. Jordan
  95. Kazakhstan
  96. Kenya
  97. Kiribati
  98. Korea, South
  99. Kuwait
  100. Kyrgyzstan
  101. Laos
  102. Latvia
  103. Lebanon
  104. Lesotho
  105. Liberia
  106. Liechtenstein
  107. Lithuania
  108. Luxembourg
  109. Macau S.A.R.
  110. Madagascar
  111. Malawi
  112. Malaysia
  113. Maldives
  114. Mali
  115. Malta
  116. Marshall Islands
  117. Martinique
  118. Mauritania
  119. Mauritius
  120. Mexico
  121. Micronesia
  122. Moldova
  123. Monaco
  124. Montenegro
  125. Montserrat
  126. Morocco
  127. Mozambique
  128. Myanmar
  129. Namibia
  130. Nepal
  131. Netherlands
  132. Netherlands Antilles
  133. New Caledonia
  134. New Zealand
  135. Nicaragua
  136. Niger
  137. Northern Mariana Islands
  138. Norway
  139. Oman
  140. Pakistan
  141. Palau
  142. Panama
  143. Papua New Guinea
  144. Paraguay
  145. Peru
  146. Philippines
  147. Poland
  148. Portugal
  149. Puerto Rico
  150. Qatar
  151. Reunion
  152. Romania
  153. Rwanda
  154. San Marino
  155. Saudi Arabia
  156. Senegal
  157. Serbia
  158. Seychelles
  159. Sierra Leone
  160. Singapore
  161. Slovakia
  162. Slovenia
  163. Solomon Islands
  164. South Africa
  165. Spain
  166. Sri Lanka
  167. St. Lucia
  168. St. Vincent & the Grenadines
  169. Swaziland
  170. Sweden
  171. Switzerland
  172. Syria
  173. Taiwan
  174. Tajikistan
  175. Tanzania
  176. Thailand
  177. Togo
  178. Tonga
  179. Trinidad & Tobago
  180. Tunisia
  181. Turkey
  182. Turkmenistan
  183. Turks & Caicos Islands
  184. Tuvalu
  185. Uganda
  186. Ukraine
  187. United Arab Emirates
  188. United Kingdom
  189. United States
  190. Uruguay
  191. Uzbekistan
  192. Vanuatu
  193. Vatican City State (Holy See)
  194. Venezuela
  195. Vietnam
  196. Virgin Islands (British)
  197. Virgin Islands (US)
  198. Zambia
  199. Zimbabwe

Tracking & Delivery

You will receive an email confirming when your order has been despatched.

Our delivery partner will email you tracking details to monitor the progress of your order.

Deliveries are made between 8:30am and 6pm, and will require a signature to ensure the safe and secure delivery your order.

We are unable to deliver to Parcel Motels.

We are unable to deliver goods to PO boxes – with the exception of those located in the United Arab Emirates.

For security reasons we are unable to deliver Mulberry goods to hotels or Armed Forces Postal Addresses.

Payments & Taxes

Visa, MasterCard, American Express and ApplePay are accepted as payment methods on Mulberry.com. 

Funds will be deducted from your bank once your order has been despatched.

All orders placed with Mulberry.com undergo security checking to ensure that the payment card is being used by the authorised cardholder and to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the payment card you use is registered. 

Since January 2021 orders placed on one of our EU sites are shipped from our German distribution centre which means that orders for delivery to any EU country will not incur any import duties and/or taxes. 

Insurance & lost goods

All Mulberry goods remain the property of Mulberry until payment has been received in full and the goods have been delivered or collected. Mulberry shall be responsible for the goods until the goods have been delivered or collected. Mulberry ensures all items are insured against theft and accidental damage at no cost to the customer.

Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.

If you are worried that your goods have been lost at some point on their journey to you, please contact our Customer Services team within 14 days of placing your order. For stationery orders please allow 28 days before contacting us. Mulberry takes delivery discrepancies very seriously. If a delivery is reported as lost, we will work alongside our delivery partner to ensure a full investigation is carried out. During this time, the carrier may contact you directly and we kindly ask you to provide any additional information they may request to assist with their enquiries. This will ensure the matter is dealt with as quickly as possible.

In the unlikely event your goods arrive in a damaged condition, please contact our Customer Services team within 30 days of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents).

If you believe there is a discrepancy in the contents of an order you have received, please contact our Customer Services team within 48 hours of the delivery.

Packaging & gifts

Your Mulberry.com order will arrive in our signature packaging, most of our leather goods will come with a soft dust bag to ensure that the item is protected.

All orders are delivered in discreet outer packaging, smaller stationery orders of £50/$60/€60 or less will be delivered in an envelope.

If your Mulberry.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order.

For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges.