Worldwide shipping times & costs

Region Service Price Delivery time
UK Standard FreeNext working day
Stationery* kr35.002-3 working days
Collect in store**** Free Next working day**
Europe Standard kr110.002-6 working days
Stationery* kr45.004-6 working days
Collect in store****Free2-6 working days
North
America
Standard kr185.002-4 working days
Stationery* kr45.006-8 working days
Collect in store****Free2-4 working days
Rest of
world
Standard kr260.005-7 working days
Stationery* kr75.006-8 working days

Additional Delivery Information

Wednesday 18th April – Warehouse Upgrade

Due to a warehouse upgrade, any mulberry.com orders received from 10am on Wednesday 18th April will be dispatched on Thursday 19th April. 

• Shipping times are applicable to orders placed before 3pm (CET) Monday to Friday. Orders placed after 3pm (CET) Monday to Friday will be despatched the following working day; orders placed after 3pm (CET) on Fridays will despatched the following Monday.

• Please allow two additional working days for Highlands, Islands and Extremities.

• Please note that during sale periods there may be some delay in the dispatch of orders.

• Please note that orders for stationery items of kr375 or less are despatched via UK Royal Mail or international post. These orders will not have any tracking details provided and will not require a signature for delivery.

• Collect in store service is not offered on orders for stationery items of kr375 or less. Once your order has arrived in store and it is ready to be collected you will be contacted by a member of staff.

Mulberry.com delivers to over 190 international destinations.

View all the countries we ship to:Close list

  1. Albania
  2. Algeria
  3. American Samoa
  4. Andorra
  5. Anguilla
  6. Antigua & Barbuda
  7. Argentina
  8. Armenia
  9. Aruba
  10. Australia
  11. Austria
  12. Azerbaijan
  13. Bahamas
  14. Bahrain
  15. Bangladesh
  16. Barbados
  17. Belarus
  18. Belgium
  19. Belize
  20. Benin
  21. Bermuda
  22. Bolivia
  23. Bosnia & Herzegovina
  24. Botswana
  25. Brazil
  26. Brunei
  27. Bulgaria
  28. Burkina Faso
  29. Burundi
  30. Cambodia
  31. Cameroon
  32. Canada
  33. Canary Islands
  34. Cape Verde
  35. Cayman Islands
  36. Central African Republic
  37. Chad
  38. Chile
  39. China
  40. Colombia
  41. Congo
  42. Cook Islands
  43. Costa Rica
  44. Croatia (Hrvatska)
  45. Cyprus
  46. Czech Republic
  47. Denmark
  48. Djibouti
  49. Dominica
  50. Dominican Republic
  51. Ecuador
  52. Egypt
  53. El Salvador
  54. Equatorial Guinea
  55. Eritrea
  56. Estonia
  57. Ethiopia
  58. F.Y.R.O. Macedonia
  59. Faroe Islands
  60. Fiji Islands
  61. Finland
  62. France
  63. French Guiana
  64. French Polynesia
  65. Gabon
  66. Gambia
  67. Georgia
  68. Germany
  69. Ghana
  70. Gibraltar
  71. Greece
  72. Greenland
  73. Grenada
  74. Guadeloupe
  75. Guam
  76. Guatemala
  77. Guernsey
  78. Guinea
  79. Guinea-Bissau
  80. Guyana
  81. Haiti
  82. Honduras
  83. Hong Kong S. A. R
  84. Hungary
  85. Iceland
  86. India
  87. Indonesia
  88. Ireland
  89. Israel
  90. Italy
  91. Jamaica
  92. Japan
  93. Jersey
  94. Jordan
  95. Kazakhstan
  96. Kenya
  97. Kiribati
  98. Korea, South
  99. Kuwait
  100. Kyrgyzstan
  101. Laos
  102. Latvia
  103. Lebanon
  104. Lesotho
  105. Liberia
  106. Liechtenstein
  107. Lithuania
  108. Luxembourg
  109. Macau S.A.R.
  110. Madagascar
  111. Malawi
  112. Malaysia
  113. Maldives
  114. Mali
  115. Malta
  116. Marshall Islands
  117. Martinique
  118. Mauritania
  119. Mauritius
  120. Mexico
  121. Micronesia
  122. Moldova
  123. Monaco
  124. Montenegro
  125. Montserrat
  126. Morocco
  127. Mozambique
  128. Myanmar
  129. Namibia
  130. Nepal
  131. Netherlands
  132. Netherlands Antilles
  133. New Caledonia
  134. New Zealand
  135. Nicaragua
  136. Niger
  137. Northern Mariana Islands
  138. Norway
  139. Oman
  140. Pakistan
  141. Palau
  142. Panama
  143. Papua New Guinea
  144. Paraguay
  145. Peru
  146. Philippines
  147. Poland
  148. Portugal
  149. Puerto Rico
  150. Qatar
  151. Reunion
  152. Romania
  153. Rwanda
  154. San Marino
  155. Saudi Arabia
  156. Senegal
  157. Serbia
  158. Seychelles
  159. Sierra Leone
  160. Singapore
  161. Slovakia
  162. Slovenia
  163. Solomon Islands
  164. South Africa
  165. Spain
  166. Sri Lanka
  167. St. Lucia
  168. St. Vincent & the Grenadines
  169. Swaziland
  170. Sweden
  171. Switzerland
  172. Syria
  173. Taiwan
  174. Tajikistan
  175. Tanzania
  176. Thailand
  177. Togo
  178. Tonga
  179. Trinidad & Tobago
  180. Tunisia
  181. Turkey
  182. Turkmenistan
  183. Turks & Caicos Islands
  184. Tuvalu
  185. Uganda
  186. Ukraine
  187. United Arab Emirates
  188. United Kingdom
  189. United States
  190. Uruguay
  191. Uzbekistan
  192. Vanuatu
  193. Vatican City State (Holy See)
  194. Venezuela
  195. Vietnam
  196. Virgin Islands (British)
  197. Virgin Islands (US)
  198. Zambia
  199. Zimbabwe

An estimated shipping cost will appear on the site in your shopping bag and the final shipping cost will be confirmed in the checkout once you have confirmed your destination and shipping service.

If for any reason we anticipate a delay beyond our quoted delivery times, our Customer Services team will get in touch with you.

Please note that during sale periods there may be some delay in the dispatch of orders.

For all orders placed on Mulberry.com you will receive an email confirming when your order has been despatched. This email will also contain a tracking number to allow you to track the progress of your delivery with the carrier we are using to deliver your order directly.

Deliveries are made between 8:30am and 6pm, and will require a signature to ensure the safe and secure delivery your order. It’s because of this that we are unable to deliver goods to PO boxes – with the exception of those located in the United Arab Emirates. For security reasons we are unable to deliver Mulberry goods to hotels. As our orders require a signature for delivery we are also unable to deliver to Armed Forces Postal Addresses.

We are happy to deliver your goods to a location that is different to your billing address. All you need to do is enter the alternate delivery address you require on the delivery section of the checkout process.

Please note that orders for stationery items of £50 or less are despatched via UK Royal Mail and will not have any tracking details provided and will not require a signature for delivery.

Sales taxes & duties

Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed on the checkout screen during purchase and on your order invoice.

You can download your order invoice via My Mulberry or request one from our Customer Services team.

When ordering goods from Mulberry.com for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Additionally, please note that when ordering from Mulberry.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

Insurance & lost goods

All Mulberry goods remain the property of Mulberry until payment has been received in full and the goods have been delivered or collected. Mulberry shall be responsible for the goods until the goods have been delivered or collected. Mulberry ensures all items are insured against theft and accidental damage at no cost to the customer.

Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.

If you are worried that your goods have been lost at some point on their journey to you, please contact our Customer Services team within 14 days of placing your order. For stationery orders please allow 28 days before contacting us. Mulberry takes delivery discrepancies very seriously. If a delivery is reported as lost, we will work alongside our delivery partner to ensure a full investigation is carried out. During this time, the carrier may contact you directly and we kindly ask you to provide any additional information they may request to assist with their enquiries. This will ensure the matter is dealt with as quickly as possible.

In the unlikely event your goods arrive in a damaged condition, please contact our Customer Services team within 30 days of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents).

If you believe there is a discrepancy in the contents of an order you have received, please contact our Customer Services team within 48 hours of the delivery.

Ways to purchase

To place an order on Mulberry.com visit the “Shop” area of the site and browse through the different product categories to find the item you are looking for. On a product page simply select 'Add to Shopping Bag' and then select the 'Checkout' button when you are ready to make your purchase.

Review the items in your shopping bag where you can remove any unwanted items by selecting the “remove” link next to a product, and also add any care products that have been recommended for your items.

Clicking “Purchase Now” will take you to our secure checkout where you will be shown a summary of your purchase . You will need to provide either a delivery address or select a store for collection, payment details and a relevant billing address. Any applicable sales taxes and delivery charges will also be confirmed at this stage. Once you have entered your details you click the “Place Order” button. Clicking this button will also confirm your acceptance of our Terms & Conditions of Website Use, the Terms of Sale, including the Shipping Policy and all other applicable incorprated policies. Your order will then be processed by our systems, which is usually very quick, but during busy periods can take up to two minutes – so if nothing appears to be happening – please be patient and do not resubmit your order or refresh the page.

Once your order has been processed, an order acknowledgment email will be sent to the email address that you provided during the checkout process. Please make sure you keep hold of this email as it will contain your order reference number and you might need it at a later date. If you have a My Mulberry account you can also see details of your order here.

You can also place an order with us by contacting our Customer Services team who will be happy to assist you.

Selecting a site

To ensure you are provided with the correct pricing, currency, shipping costs and sales taxes and duties for your territory make sure you are shopping on the correct Mulberry site. You can change this by clicking on the country name that is displayed on the bottom left hand corner of the website.

Your country and site selection is determined by the country that is listed in your billing details. If you select a country that does not match the one listed in your billing details, you will be re-directed to the correct site when you are in the checkout.

Secure payments

We accept Visa, MasterCard and American Express cards as payment methods on mulberry.com.

Funds will be deducted from your bank once your order has been despatched from our warehouse.

All orders placed with Mulberry.com undergo security checking to ensure that the payment card is being used by the authorised cardholder. It is also done to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the payment card you use is registered. You are able to select a delivery address different to your billing address (for instance, as a gift to arrive with a friend) during the checkout process.

Collect in store

Designed around your lifestyle, you can now shop online at Mulberry.com and collect your order in selected stores in the United Kingdom today or within 1-2 working days, selected stores in Europe within 2-6 working days and U.S retail stores within 1-2 working days. Items can be collected at your convenience and can be returned, online or instore, using our free returns process. If there is availability to collect your order in-store it will show in the checkout once you have confirmed your delivery country. Please note that during busy periods our collect in-store service may not be available.

To use this service, select the Collect in store option at checkout and choose a store from the menu. The Collect in store service is not offered on orders for stationery items of £50/€70/US$60 or less. The available stores are:

United Kingdom

Collect In Store Today available

London - New Bond Street

Manchester - Spinningfields

Edinburgh - Multrees Walk

London - Brompton Road

Glasgow - Ingram Street

Leeds - County Arcade

London - The Village Westfield White City

London - Westfield Stratford City

Europe

Amsterdam - PC Hooftstraat

Berlin - Kurfürstendamm

Frankfurt - Goethestrasse

Hamburg - Neuer Wall

Paris - Rue Saint-Honoré

Once your order has arrived in store and it is ready to be collected you will be contacted by a member of staff. Your order will remain in store for 10 days. In the event that you are not able to collect your order it will be cancelled and a full refund issued.

When collecting your order from a store you will need:

• To present a digital or printed copy of your order confirmation email.

• The credit or debit card used to complete the transaction.

• Photographic ID will be required when collecting an order in store.

• If someone is collecting the order on your behalf, your signed written permission in addition to the above.

Product availibility

If an item you want to purchase is out of stock and you have asked to be notified when it becomes available (you will have selected the 'Coming Soon – Notify Me' feature), we will attempt to notify you by email within 48 hours of the product being in stock and available for order.

Packaging & gifts

Your Mulberry.com order will arrive in our signature carry bags for ease of transporting your purchases. Most of our leather goods will come with a soft dust bag to ensure that the item is protected during its journey to you, and storage afterward.

In addition, your order is delivered in discreet outer packaging, so no one but you will know what’s in the box.

Smaller stationery orders of £50 or less will be delivered in an envelope.

If your Mulberry.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order.

For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges.

Your Mulberry account

Creating a Mulberry account enhances your Mulberry.com experience. Benefits include:

  • A faster, streamlined checkout
  • Ability to view and track your order and review your past purchases
  • Option to view and download your order invoices and credit notes
  • Access to online returns
  • Manage your account details, including address book, preferred Mulberry store locations and email preferences

You can create a Mulberry account when you are checking out, or through the “create an account” page.

Create an account

Forgotten password

If you have forgotten your password you can reset it by entering your email address on the forgotten password page and we will send you an email that contains a link to reset your password and log in to your account.

Reset your password

Activate your account

If you have previously purchased with us as a guest and would now like to create your own Mulberry account in order to return an item or take advantage of the other benefits of having a Mulberry account, visit the Account Activation page where you simply enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.

Once you have created a password you will be able to access your account and see your past purchases as well as saving and updating your account details and subscription preferences.

Activate your account

About CITES

CITES (The Convention on International Trade in Endangered Species of Wild Fauna and Flora) is an international agreement between governments which aims to ensure that international trade in wild animals and plants does not threaten their survival. Some python, lizard and crocodilian species used in exotic leathers appear in Appendix II of CITES. This means that trade may take place without detriment to the species, but must be controlled within the CITES quotas based on scientific findings.

Mulberry and CITES

Mulberry has worked carefully with its suppliers in order to create direct supply chains for its python, lizard and alligator skin requirements, so we can be assured of the source of our materials.

Mulberry maintains the material traceability through to the finished product, and each CITES-controlled product in our accessories range is uniquely tagged so we can track it back to the original leather from which it was made.

Mulberry is a Founding Member of the Responsible Ecosystems Sourcing Platform (RESP), an organisation that is working to provide a traceable, legal, sustainable and humane supply chain for reptile skins. In 2016 RESP is launching pilot projects in Italy, Mexico, Colombia and Indonesia to trial a new traceability system, as well as helping develop leading practices on sustainable management and animal welfare for python and crocodilian species in these countries.

More information about our animal welfare and sourcing principles can be found here 

Travelling with CITES products

Customers purchasing in the EU:

Within the EU there is free movement of CITES products, and for customers traveling outside the EU, it is normally possible to carry a CITES-controlled item with you provided you can demonstrate it is your property and is not being carried for commercial purposes. If purchasing for personal use your Mulberry sales advisor will give you a letter explaining this. We advise however that, in the event of travel outside of the EU, you contact the customs office in your destination country to check any restrictions which can differ from country to country.

Customers purchasing outside of the EU:

Store purchases: In the event of travel with your item, please contact the customs office in your destination country to check any restrictions on CITES products carried for personal use.

Website purchases: Strict customs regulations vary from country to country, so it may not be possible to ship CITES controlled products to your home address outside the EU, or there may be some delay in the shipping time and import documents to be obtained. Please contact our Customer Services team who will be able to advise you further.

Gift Cards

Mulberry Gift Cards come beautifully wrapped inside a signature Racing Green gift box with a card included for your own personal message. Gift Cards are available at any value from £50 - £5,000.

When using a Mulberry Gift Card at mulberry.com, you will be required to give the serial number on the gift card and the PIN which is revealed by scratching off the holographic panel on the gift card.

Gift cards are valid for two years from the date of purchase – this cannot be extended or re-activated once the expiry date is reached.

Please take care of the gift card and treat it as you would cash. Once it is in your possession it is your responsibility and it cannot be replaced if lost. Gift cards cannot be exchanged or refunded.

If you find something you want to purchase that has a higher value that your gift card then you can use the gift card as part-payment and settle the balance using a credit or debit card.

If you have any problems redeeming your gift card, and it has not expired, then please contact our Customer Services team who will be happy to assist you.

Mulberry Gift Cards are redeemable both online at mulberry.com and in selected stores in the United Kingdom:

  • Cheshire Oaks
  • Edinburgh - Multrees Walk
  • Glasgow - Ingram Street
  • Leeds - Country Arcade
  • London - New Bond Street
  • London - Brompton Road
  • London - Gees Court
  • London - The Village Westfield White City
  • London - Westfield Stratford City
  • London - Heathrow Airport Terminal 2
  • London - Heathrow Airport Terminal 3
  • London - Heathrow Airport Terminal 4
  • London - Heathrow Airport Terminal 5
  • Manchester - Spinningfields
  • Oxfordshire - Bicester Village
  • Somerset - Kilver Court
  • Stansted Airport
  • York - Swinegate