Frequently Asked Questions
Returns
What is your festive extended returns period?
Extended Returns Christmas 2025 - Full-price items purchased as a gift from Saturday 25th October 2025 can be returned until Sunday 11th January 2026.
How do I return my item?
Log in to your Mulberry.com account, go to My Orders, and view the order you wish to return items from. Within the order, click on the Return Items button. Select the products you wish you return and confirm a reason code from the drop-down list. Once you have your RMA number contact Customer Services via myreturn@mulberry.com
How long will my refund take once it's back with Mulberry?
Once the courier has collected your parcel the return should arrive with us within 2 – 6 working days. We will let you know once your refund has been processed via email. This should take 5 – 10 working days. You can track the process of your return in your My Mulberry Account.
Once my refund has been issued, when will I see the money in my account?
This is dependent on your card issuer and normally takes 72 hours, but please allow up to 10 working days.
Can I exchange my online order in a store?
If you wish to exchange an item you need to return the item you no longer wish to keep and place a new order.
Shipping
Packaging
How will my order arrive?
This will be a plain parcel box, with no branding on the outside. However, the shipping label on the box will have “Mulberry” written on, so that the parcel can find its way back to us if should it go missing.
I’ve ordered multiple items and I need extra packing. How do I get this?
Please contact customercare@mulberry.com with your order number and requirements. Our team will despatch this as quickly as possible.