Thank you for visiting Mulberry.com (the “Website”). These Terms and Conditions of Sale (“Terms and Conditions of Sale”) set forth the terms and conditions upon which you (“Customers”) agree to use the services provided by Mulberry Japan Co. Ltd (the “Company”) through this website.
By using the services available through this website (the “Services”), you agree to and accept the Terms of Sale.
We reserve the right to change the Website, the Service, and the Terms of Sale at any time, and your use of the Service constitutes your agreement to and acceptance of the Terms of Sale.
Placing an order
Customers may place an order by selecting the products they wish to purchase on the Website and entering their shipping address and payment method.
Upon receipt of an order from a customer, we shall, at our sole discretion, accept such order only in the following cases.
(a) If the product is in stock
(b) For delivery of goods to areas covered by the delivery
(c) When your payment is approved during the payment process
You can confirm receipt of your order by the content automatically displayed on the screen after the order is processed and the subsequent confirmation e-mail sent to the e-mail address you entered during the purchase. The confirmation e-mail is a confirmation of our acceptance of your order (However, your order may not have been received by us at this time.) and does not constitute acceptance of your application to purchase the products you have ordered.
Formation of the contract
We confirm receipt of your order by sending you an email notifying you that your order has been shipped (“shipment confirmation”).
Upon transmission of this shipment confirmation, a contract between the two parties (the “Contract”) shall be deemed to have been formed.
Only goods confirmed with shipping confirmation are subject to this Agreement. With respect to any other products ordered by you, we shall not be obligated to provide you with the products until we have sent you a separate shipment confirmation for such products. In principle, you may not cancel your order after receiving a confirmation e-mail regarding your order, regardless of whether or not this Agreement has been executed. (We will respond with a return. Please refer to the “Returns” section below for more information.)
Prices
The price of the product is the price stated on this website at the time of purchase, except in the case of obvious errors.
All prices displayed on this website include tax.
We reserve the right to change product prices and shipping charges at any time without notice. However, such changes do not apply to items that have already been ordered.
Due to the large number of products offered on this website, it is inevitable that, despite our best efforts, some products may be mispriced. We normally check the price during the product shipping process, but if a price error is found, we will take the following actions.
(a) If the price is lower than what is displayed on this website, we will invoice you for the lower price when we ship the goods to you.
(b) If the price is higher than what is displayed on this website, we will, at our sole discretion, cancel your order and notify you by email to that effect.
If the price misstatement is obvious and obvious and recognizable to you as an error, we are not obligated to provide the goods to you at the incorrectly lower listed price, even after the shipment confirmation has been sent.
Payment
This website accepts payment by credit card (Visa, Mastercard, JCB, or American Express), Apple Pay. Payment method changes cannot be accepted after an order has been completed. Please take sufficient care.
The price of the merchandise and related costs such as shipping, COD, wrapping, etc. are usually invoiced when the merchandise is ready to be shipped.
You warrant to us that you are authorized to make payment by the method of payment presented at the time of your order. We may perform security checks to verify this.
If payment cannot be made by the payment method offered, we may refuse to accept your order and shall not be liable for any failure to provide the goods.
Payment by the customer shall be subject to the terms and conditions separately contracted by the customer with the payment processor (credit card company, etc.), and the Company shall not be liable for any fees, fines or penalties imposed by the payment processor on the customer in the processing of payment for the order.
Delivery and Collection
All delivery and collection dates and times on the Website are given only for general guidance. In most cases we are able to deliver the goods to you or for collection from your selected store within our estimated delivery times and, where we anticipate that this may be delayed, we will contact you to inform you of this delay.
We will fulfil your order by the date and time set out in the Dispatch Confirmation or, if no date or time is specified, within a reasonable period from the date of the Dispatch Confirmation, unless there are exceptional circumstances.
Where the goods are to be delivered, we shall attempt to deliver the goods to the address you specify for delivery, or if none, to the address of the credit or debit card you supply. It is important that these addresses supplied by you to us are accurate.
Where the goods are to be collected, we shall make the goods available for collection at your chosen store for a period of 10 days from the Dispatch Confirmation. In order to collect the goods in store you will need to show your Dispatch Confirmation and a form of personal identification.
We are unable to deliver goods to PO boxes or hotels. In most cases a signature will be required from you or the recipient on delivery. Goods supplied are not for resale.
If we are unable to deliver the goods to you or if the goods are not collected, then we will be entitled to cancel the Contract and, if payment has already been taken, refund the cost of the goods to you.
Goods supplied are not for resale.
We will be responsible for the goods until they have been delivered or have been collected by you. The goods will be at your own risk from this time, but you will not own the goods until we have received full payment of all sums due in respect of the goods, including any delivery charges, and the goods have been delivered to you or have been collected by you.
After we receive your order, it will be shipped by Yamato Transport within 1-2 business days (excluding Saturdays, Sundays, holidays, summer holidays, and year-end and New Year's periods).
We also accept requests for delivery date and time. Please specify on the input screen.
*Regardless of the delivery date or time zone specified, there may be delays in delivery due to traffic conditions or other reasons. Please understand this in advance.
*It may take a few more days in addition to the normal delivery time, for example, when a payment security check is required.
Your order will be packaged in such a way that the contents cannot be seen from the outside.
*Due to the increased number of orders during the sale period, there may be delays in shipping items.
When we ship products, we deliver to the address designated by the customer (delivery is only made within Japan).
The Company assumes all risks associated with the goods until they arrive. Upon arrival of the goods, such risk shall pass to you, but title to the goods shall remain with us until you have paid in full the full amount of any charges owed to you in connection with your order.
Guarantee
We offer a warranty on certain products purchased through this website. Please read our return policy for our product warranty.
The warranty for products purchased from retailers, including authorized dealers, shall be based on the sales contract with such retailers, and we shall not necessarily be obligated to repair or replace products other than those purchased through this website.
If you wish to have your purchased product repaired or replaced, or if you have any other concerns during the warranty period, please contact Customer Service.
Returns
Please read our Return Policy regarding the return of products ordered through this website.
If you return defective or incorrectly shipped items, we will cover the shipping costs; however, if the return is due to a customer's reason, the customer will be responsible for the actual shipping costs.
Refunds
A full refund of the merchandise price will be issued to those who return the merchandise in accordance with the provisions set forth in the Return Policy or these Terms and Conditions of Sale.
Refunds are usually reflected in your account or accounts within 72 hours after the refund is processed, but some credit card companies may require additional days. Please note that we are not responsible for the time required to process refund payments. Please also read our Return Policy for information on refunds for returns of products ordered through this website.
Liability
Although we carefully prepare and maintain all information on this website, we make no representations or warranties as to its accuracy or completeness. You expressly agree to use this Web site at your own risk. The Company shall be indemnified and held harmless from
(a) Inaccuracies, errors or omissions in the information provided on this website
(b) Losses arising from causes other than our breach of the Terms and Conditions of Sale
(c) Indirect losses resulting from loss or damage that neither you nor we could reasonably have foreseen at the time of entering into this Agreement, such as loss of revenue or loss of opportunity
(d) Failure to fulfill obligations or provide products as stipulated in the Terms and Conditions of Sale due to reasons outside of our control
Our cumulative liability to you for our breach of the Terms and Conditions of Sale shall be limited to the price of the goods ordered by you under such contract.
Our failure to take any action in response to your breach of these Terms of Sale shall not be deemed a waiver of our rights or remedies for any other breach of these Terms of Sale.
Prohibitions
You shall not do any of the following. If we determine that you have violated any of the provisions of the following items or have done any of the following items, we may take any action we deem necessary.
(a) Acts that offend public order and morals or violate or may offend laws and regulations
(b) Interfering with the operation of this website or its business
(c) Entering false information by impersonating another person
(d) The act of using a credit card to purchase products using the Service in an unauthorized manner.
(e) Purchasing products on this website for commercial or resale purposes.
(f) Other acts that the Company deems to be in violation of these Terms and Conditions
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Japan. The Tokyo District Court shall be the exclusive court of first instance for the resolution of any disputes arising out of or in connection with the use of the services on this website and these Terms of Use.