Worldwide shipping times & costs
Free shipping for all orders.
It usually takes 2-3 days for delivery in Kanto area and about 4 days in other areas excepting some areas such as remote islands.
Please note that delays may occur due to traffic conditions.
Orders placed by 5am between Monday to Friday will arrive next two business days at the earliest. Orders placed after 5am between Monday to Thursday will be shipped out next business day at the earliest, and orders placed after 5am on Friday will be shipped out following Monday at the earliest.
The products will be delivered by "Takkyubin" of "Yamato Transport Co., Ltd."
Additional Delivery Information
• If security checks are required, or for deliveries to the remote islands, it will take an additional 2 days in addition to the normal delivery time.
• Your order will be packed so that the contents cannot be seen from the outside. For small stationery items, we will ship them in an envelope.
• Due to the increase in the number of orders during the sale period, shipping of the products may be delayed, but we will do our best to deliver the ordered products to you as soon as possible.
Trading and Delivery terms for New Year’s Holiday
Our team will take holiday as follows
Customer Service from 29th December 2022 - 3rd January 2023.
Warehouse service from 30th December 2022 - 3rd January 2023.
Delivery cut off dates will be
Order on 28th December, will dispatch on 29th December 2022.
Order during 29th December 2022 -3rd January 2023, will dispatch sequentially from 4th January 2023.
We will respond enquiries from 4th January sequentially. Thank you for your understanding.
- American Samoa
- Antigua & Barbuda
- Bosnia & Herzegovina
- Burkina Faso
- Canary Islands
- Cape Verde
- Cayman Islands
- Central African Republic
- Cook Islands
- Costa Rica
- Croatia (Hrvatska)
- Czech Republic
- Dominican Republic
- El Salvador
- Equatorial Guinea
- F.Y.R.O. Macedonia
- Faroe Islands
- Fiji Islands
- French Guiana
- French Polynesia
- Hong Kong S. A. R
- Korea, South
- Macau S.A.R.
- Marshall Islands
- Netherlands Antilles
- New Caledonia
- New Zealand
- Northern Mariana Islands
- Papua New Guinea
- Puerto Rico
- San Marino
- Saudi Arabia
- Sierra Leone
- Solomon Islands
- South Africa
- Sri Lanka
- St. Lucia
- St. Vincent & the Grenadines
- Trinidad & Tobago
- Turks & Caicos Islands
- United Arab Emirates
- United Kingdom
- United States
- Vatican City State (Holy See)
- Virgin Islands (British)
- Virgin Islands (US)
Tracking & Delivery
You will receive an email confirming when your order has been despatched.
Our delivery partner will email you tracking details to monitor the progress of your order.
Deliveries are made between 8:30am and 6pm, and the courier will mark the GPS location at the time of delivery to ensure the safe and secure delivery of your order.
We are unable to deliver to Parcel Motels.
We are unable to deliver goods to PO boxes – with the exception of those located in the United Arab Emirates.
For security reasons we are unable to deliver Mulberry goods to hotels or Armed Forces Postal Addresses.
Payments & Taxes
Consumption tax will be levied on the items you ordered. You can check the details on the statement and invoice displayed on the screen at the time of purchase. The invoice can be downloaded from the My Mulberry page. In addition, our customer service also accepts invoice issuance requests.
All Mulberry products will be our property until full payment is made and the product has been delivered or received. In addition, we shall be responsible for the goods until the arrival or receipt of the goods.
We will compensate for damage caused by theft or accident for all products. You do not pay for the compensation. Once the goods have been delivered or received, the goods will no longer be liable to us. The invoice can be downloaded from the "My Mulberry" page.
Customer service also accepts invoice issuance requests. You can pay with Visa, Mastercard, JCB, American Express, Apple Pay at Mulberry.com.
Insurance & lost goods
All Mulberry goods remain the property of Mulberry until payment has been received in full and the goods have been delivered or collected. Mulberry shall be responsible for the goods until the goods have been delivered or collected. Mulberry ensures all items are insured against theft and accidental damage at no cost to the customer.
Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.
If you are worried that your goods have been lost at some point on their journey to you, please contact our Customer Services team within 14 days of placing your order. For stationery orders please allow 28 days before contacting us. Mulberry takes delivery discrepancies very seriously. If a delivery is reported as lost, we will work alongside our delivery partner to ensure a full investigation is carried out. During this time, the carrier may contact you directly and we kindly ask you to provide any additional information they may request to assist with their enquiries. This will ensure the matter is dealt with as quickly as possible.
In the unlikely event your goods arrive in a damaged condition, please contact our Customer Services team within 30 days of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents).
If you believe there is a discrepancy in the contents of an order you have received, please contact our Customer Services team within 48 hours of the delivery.
If a chosen safe place on your carrier account applies, our couriers will follow this instruction should you be unavailable at the time of delivery. The responsibility of your order is then no longer that of Mulberry and any losses from this point will need to be directed to your local authorities.
Packaging & gifts
Your Mulberry.com order will arrive in our signature packaging, most of our leather goods will come with a soft dust bag to ensure that the item is protected.
All orders are delivered in discreet outer packaging, smaller stationery orders of £50/$60/€60 or less will be delivered in an envelope.
If your Mulberry.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order.
For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges.