Worldwide shipping times & costs
| Region | Service | Price | Delivery time |
|---|---|---|---|
| Europe | Standard | Free | 6-10 working days |
| Stationery* | €6.00 | 6-10 working days |
Please note: Due to customs clearance, delivery of orders placed on our EU website might be delayed.
Standard Delivery
Orders placed before 2pm Monday to Friday will be despatched that same day. Orders placed after 2pm Monday to Friday will be despatched the following working day; orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during busy trading and sale periods.
Additional Delivery Information
• All orders are delivered in discreet outer packaging, smaller stationery orders will be delivered in an envelope.
• Due to the high volume of orders during our sale period, there may be a shipment dispatch delay. However, please be assured that we are working to get your purchases out to you as soon as possible.
• Please note that due to local bank holidays our European distribution centre will be closed on the following days: October 3, October 31, December 25, December 26.
- Albania
- Algeria
- American Samoa
- Andorra
- Anguilla
- Antigua & Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bolivia
- Bosnia & Herzegovina
- Botswana
- Brazil
- Brunei
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canada
- Canary Islands
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- Chile
- China
- Colombia
- Congo
- Cook Islands
- Costa Rica
- Croatia (Hrvatska)
- Cyprus
- Czech Republic
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Ethiopia
- F.Y.R.O. Macedonia
- Faroe Islands
- Fiji Islands
- Finland
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Hong Kong S. A. R
- Hungary
- Iceland
- India
- Indonesia
- Ireland
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Korea, South
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Lebanon
- Lesotho
- Liberia
- Liechtenstein
- Lithuania
- Luxembourg
- Macau S.A.R.
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mexico
- Micronesia
- Moldova
- Monaco
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar
- Namibia
- Nepal
- Netherlands
- Netherlands Antilles
- New Caledonia
- New Zealand
- Nicaragua
- Niger
- Northern Mariana Islands
- Norway
- Oman
- Pakistan
- Palau
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Reunion
- Romania
- Rwanda
- San Marino
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Slovakia
- Slovenia
- Solomon Islands
- South Africa
- Spain
- Sri Lanka
- St. Lucia
- St. Vincent & the Grenadines
- Swaziland
- Sweden
- Switzerland
- Syria
- Taiwan
- Tajikistan
- Tanzania
- Thailand
- Togo
- Tonga
- Trinidad & Tobago
- Tunisia
- Turkey
- Turkmenistan
- Turks & Caicos Islands
- Tuvalu
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Uzbekistan
- Vanuatu
- Vatican City State (Holy See)
- Venezuela
- Vietnam
- Virgin Islands (British)
- Virgin Islands (US)
- Zambia
- Zimbabwe
Tracking & Delivery
You will receive an email confirming when your order has been despatched.
Our delivery partner will email you tracking details to monitor the progress of your order.
Deliveries are made between 8:30am and 6pm, and the courier will mark the GPS location at the time of delivery to ensure the safe and secure delivery of your order.
We are unable to deliver to Parcel Motels.
We are unable to deliver goods to PO boxes – with the exception of those located in the United Arab Emirates.
For security reasons we are unable to deliver Mulberry goods to hotels or Armed Forces Postal Addresses.
Payments & Taxes
Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed on the checkout screen during purchase and on your order invoice.
You can download your order invoice via My Mulberry or request one from our Customer Care team.
When ordering goods from Mulberry.com for delivery outside of the United Kingdom, your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.
Please note that when ordering from Mulberry.com, you may be considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.
All Mulberry goods remain the property of Mulberry until payment has been received in full and the goods have been delivered or collected. Mulberry shall be responsible for the goods until the goods have been delivered or collected. Mulberry ensures all items are insured against theft and accidental damage at no cost to the customer.
Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.
We accept Visa, MasterCard, American Express, ApplePay, PayPal and Klarna as payment methods on mulberry.com.
Funds will be deducted from your bank once your order has been despatched from our warehouse.
All orders placed with Mulberry.com undergo security checking to ensure that the payment card is being used by the authorised cardholder. It is also done to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the payment card you use is registered. You are able to select a delivery address different to your billing address (for instance, as a gift to arrive with a friend) during the checkout process.
Insurance & lost goods
在全额付款且商品已配送或提货之前，所有 Mulberry 商品仍归 Mulberry 所有。在商品已配送或提货之前，Mulberry 应对商品承担责任。Mulberry 确保所有商品均投保盗窃和意外损害险，无需客户承担费用。
一旦商品已配送或提货，Mulberry 将不再对商品承担责任。
如果您担心您的商品已在配送途中的某个环节丢失，请在下单后的 28 天内联系我方的客户服务团队。
万一您的商品到达时处于受损状态，请在配送后 30 天内联系我方的客户服务团队。您还需要保留所有的原始包装（包括外包装和内容物）。
如果您认为订单内容与您收到的商品不符，请在配送后 48 小时内联系我方的客户服务团队。
包装及礼品
您在 Mulberry.com 订购商品将会装在我们标志性的购物袋中送达，便于运输您购买的商品。我们绝大多数的皮具商品将会随附一个柔软的防尘袋，用以在运输途中保护商品以及日后的收纳存放。
此外，您的订单商品还将配备保密的外包装，以免他人知晓包裹内的内容。
金额不超过 50 英镑的小型文具用品将放在信封中寄送。
如果您从 Mulberry.com 购买的商品用于馈赠，您可以在结算流程期间添加礼品留言，我们将确保该订单中不会包含价格详情。
出于安全原因，我们仅可退款给礼品的原始购买者，并且不提供礼品更换。
关于《华盛顿公约》
《濒危野生动植物种国际贸易公约》（简称《华盛顿公约》）是一项政府间国际协议，旨在确保野生动植物国际贸易不会威胁到这些野生动植物的生存。稀有皮革中所用的某些蟒蛇、蜥蜴和鳄鱼品种出现在《华盛顿公约》附录 II 中。这就意味着，此类皮革在不危害这些物种的情况下可以进行贸易，但必须控制在《华盛顿公约》根据科学发现制定的限额范围内。
Mulberry 与《华盛顿公约》
Mulberry 仔细谨慎地与其供应商合作，以便为我们的蟒蛇皮、蜥蜴皮和短吻鳄鱼皮需求打造直接供应链，因此我们可以对我们的材质来源放心。
Mulberry 一贯秉承从原材料到成品的材质都可追溯，我们的配饰系列中受《华盛顿公约》管控的每一件产品均带有独一无二的标签，因此我们可以追踪到最初用来制作该产品的皮革。
Mulberry 是尽责生态采购平台 (RESP) 的创始成员，该平台致力于提供可追踪、可持续、人道、合法的爬行动物皮革供应链。2016 年，RESP 在意大利、墨西哥、哥伦比亚和印度尼西亚推出了试点项目，以试验全新的可追溯性系统，并帮助在这些国家为蟒蛇和鳄鱼物种制定一流的可持续管理和动物福祉实践。
点击此处可查看我们有关动物福祉及采购原则的更多信息 Link
携带《华盛顿公约》产品出行
在欧盟内购买的顾客：
在欧盟内，《华盛顿公约》产品可自由流通；而对于在欧盟外旅行的客户，通常可以携带一件受《华盛顿公约》管控的商品，只要您可以证明它归您所有，并且不是出于商业目的携带。如果出于个人使用目的而购买，您的 Mulberry 销售顾问会给您出具一份解释信函。不过，如果在欧盟外旅行，我们建议您联系您目的地所在国的海关，以了解是否存在限制，因为各国的限制规定可能各有不同。
在欧盟外购买的客户：
门店购买：如果您携带商品旅行，请联系您目的地所在国的海关，以了解是否存在关于出于个人使用目的携带《华盛顿公约》产品的任何限制。
网站购买：严格的海关规定因国家而异，因此有可能无法将受《华盛顿公约》管控的产品配送到您在欧盟外的家庭地址，或者可能在配送时间上有所延误并需获取进口单证。请联系 Mulberry 的客户服务人员，他们可以为您提供进一步的建议。
请联系我们的客户服务团队 Link