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Pre-order Details
We'll find it for you
We'll search high and low in our shops around the globe and let you know as soon as we find your item. We'll also add it to your wishlist.
We're finding it for you
This item is currently sold out
We're expecting to restock this item soon, and will notify you once it has arrived. We'll also add it to your wishlist.
| Region | Service | Price | Delivery time |
|---|---|---|---|
| Canada | Standard | C$30.00 | 2-4 working days |
| Stationery* | C$15.00 | 6-8 working days |
Standard Delivery
Orders placed before 10am (EST) Monday to Friday will be despatched that day. Orders placed after 10am (EST) Monday to Friday will be despatched the following working day; orders placed after 10am (EST) on Fridays will despatched the following Monday. Despatch timings may vary during busy trading and sale periods.
Collect In Store
Orders can be collected from selected standalone Mulberry stores free of charge.
Orders placed before 10am (EST) Monday to Friday will be despatched to the store that day. Orders placed after 10am (EST) Monday to Friday will be despatched to the store the following working day; orders placed after 10am (EST) on Fridays will despatched to the store the following Monday.
You will receive an email when your order is ready to be collected from the store.
Additonal Delivery Information
• Please allow two additional working days for any security validation and delivery to Highlands and Islands.
• Stationery orders under C$70 are despatched via United States Postal Services or International Post and will not require a signature for delivery.
• All orders are delivered in discreet outer packaging, smaller stationery orders of C$70 or less will be delivered in an envelope.
• Mulberry.com delivers to over 190 international destinations.
Returns
You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.
All returns must be in perfect condition, and come with their original packaging:
Once you have successfully requested a return you can send your items back to us using our free collections service within 14 days of requesting a return.
Details on how to arrange your collection will be provided in your returns confirmation email.
Once you have received your return request confirmation book your free collection by following this link. You will need the RTS tracking number which is located on the label inside your package. You will also need your full address and contact details to book the collection. If you are unable to locate the RTS tracking number then please contact Mulberry Customer Services and we can arrange the collection for you.
Please note, returns collections must be from the same country that your order was delivered to.
Repack you items with all the packaging you received with them, and fill in and detach the returns section of the order summary form you received with your order.
Seal the box and stick the returns address label which was included with your order, to the outside of the box.
If you are returning an item of stationery under C$60 you will need to send the item back to us using a traceable method to: MEDC, Mendip Avenue, Shepton Mallet, BA4 4PE England
We will ensure the postage you paid as part of your original order is included in your refund.
Standard Delivery
All orders will be dispatched within 1-3 working days. Our Customer Services team will contact you if an item is not available.
Additional Delivery Information
• Import duty is included in the total price of your order.
• Please allow up to two additional working days for any security validation and delivery to Jeju and other Islands or mountainous areas.
• All orders are delivered in discreet outer packaging.
• Mulberry.com delivers to over 190 international destinations.
Returns
You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.
All returns must be in perfect condition, and come with their original packaging:
Arranging a free return
To return an order, you can either arrange a free collection or return the order to one of our stores.
To arrange a free collection, you must first generate a returns confirmation number.
Generate Your Returns Confirmation Number.
If you do not have a Mulberry account, you will need to activate one. Simply go the activate account page and enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.
Once you have created a password you will be able to access your account and request a return following the process above. You will also be able to save and update your account details and subscription preferences.
Book Your Free Returns Collection
Once you have successfully requested a return you can send your items back to us using our free collections service within 14 days of requesting a return.
Details on how to arrange your collection will be provided in your returns confirmation email.
Book a free returns collection with Ilyang Logistics by emailing cs-korea@mulberry.com and quote your Order Number and Returns Confirmation Number.
Our customer services team will arrange a collection with Ilyang Logistics on your behalf. The collection through Ilyang Logistics will take place within 2-3 working days after making the returns request.
Pack the items, seal the box and stick the returns address label included with your order to the outside of your parcel.
Return To A Store
You can return goods to Mulberry stores in South Korea.
| Delivery region | Delivery option | Price | Expected delivery time |
|---|---|---|---|
| Korea | Standard | Free | 1-3 working days |
| Collect In Store | Free | 1-3 working days |
Standard Delivery
All orders will be dispatched within 1-3 working days. Our Customer Services team will contact you if an item is not available.
Additional Delivery Information
• Import duty is included in the total price of your order.
• Please allow up to two additional working days for any security validation and delivery to Jeju and other Islands or mountainous areas.
• All orders are delivered in discreet outer packaging.
• Mulberry.com delivers to over 190 international destinations.
