Roxanne

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Roxanne Pre-Loved | Oak Natural Veg Tanned

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Roxanne Pre-Loved | Oak Natural Veg Tanned

Mulberry Customer Care

Free returns

All items ordered from Mulberry.com can be returned to us for free.

Worldwide delivery

Mulberry.com delivers to over 190 international destinations.

Need more help?

If you need any assistance with placing an order or have a question about Mulberry.com, please contact us.

Contact Us

If you need any assistance with placing an order or have a question about mulberry.com, we have a team on hand to answer your questions from 9am-5pm, Monday to Friday.

Call Us

United Kingdom 01761 234 230

United States +1 844 872 8533

Japan +81 0120 097 428

International +44 (0)1761 234 230

Email Us

cs-korea@mulberry.com

Ask a question

Worldwide delivery information

Delivery region	Delivery option	Price	Expected delivery time
Korea	Standard	Free	1-3 working days
Korea	Collect In Store	Free	1-3 working days

Standard Delivery

All orders will be dispatched within 1-3 working days. Our Customer Services team will contact you if an item is not available.

Additional Delivery Information

• Import duty is included in the total price of your order.

• Please allow up to two additional working days for any security validation and delivery to Jeju and other Islands or mountainous areas.

• All orders are delivered in discreet outer packaging.

• Mulberry.com delivers to over 190 international destinations.

Returns

You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.

All returns must be in perfect condition, and come with their original packaging:

We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.
Shoes: while you are trying for size and fit, please wear them on carpeted surfaces to ensure there is no damage or marking to the soles. We require that you return the shoes with their box and make sure that these are then placed in structured and protective packaging so as not to damage the box.
Womenswear must be returned in perfect condition and the swing tags must still be attached.
Earrings are not returnable or refundable for hygiene reasons.
Face coverings are not returnable or refundable for hygiene reasons.
Stickers cannot be returned after the backing has been peeled off.
Socks are returnable as long as they are unused with labels and packaging intact.
Products cannot be returned after a Sticker has been applied to them. This includes if you have changed your mind as regards your purchase or during the 14 days following an order online. Gifts which have a Sticker applied to them cannot be returned. Your right to return the product ends once the Sticker has been applied (this does not affect your statutory rights).
Once Monogramming has been applied to the product, the product cannot be returned; this includes if the Customer changes their mind following purchase, or if the item is received as an unwanted gift. If the customer choses to cancel the contract which includes Monogramming within 14 days, payment will still be taken for the purchase if the Monogramming has been undertaken No return, refund or credit is possible. Please ensure you are certain you wish to place the order and enter into the contract before choosing Monogramming. This does not affect the Customer’s statutory rights.

Arranging a free return

To return an order, you can either arrange a free collection or return the order to one of our stores.

To arrange a free collection, you must first generate a returns confirmation number.

Generate Your Returns Confirmation Number.

Log in to your account, go to My Orders and view the order you wish to return items from.
Within the order, click on the Return Items button and select the products you wish to return.
Click on the confirm button and choose your reason for the return from the drop-down list.
Tick to confirm you have read and accepted Mulberry’s returns and privacy policy.
Once you have confirmed your return, your returns confirmation number will be generated along with instructions on how to arrange the free collection. These details will be sent to you via the returns confirmation email.
You must request the returns collection within 14 days of requesting a return.

If you do not have a Mulberry account, you will need to activate one. Simply go the activate account page and enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.

Once you have created a password you will be able to access your account and request a return following the process above. You will also be able to save and update your account details and subscription preferences.

Book Your Free Returns Collection

Once you have successfully requested a return you can send your items back to us using our free collections service within 14 days of requesting a return.

Details on how to arrange your collection will be provided in your returns confirmation email.

Book a free returns collection with Ilyang Logistics by emailing cs-korea@mulberry.com and quote your Order Number and Returns Confirmation Number.

Our customer services team will arrange a collection with Ilyang Logistics on your behalf. The collection through Ilyang Logistics will take place within 2-3 working days after making the returns request.

Pack the items, seal the box and stick the returns address label included with your order to the outside of your parcel.

Return To A Store

You can return goods to Mulberry stores in South Korea.

Repack your items with all the packaging you received with them, fill in and attach the returns section of the order summary form you received with your order.
Seal the box and stick the returns address label included with your order to the outside of your parcel.

Delivery region	Delivery option	Price	Expected delivery time
Korea	Standard	Free	1-3 working days
Korea	Collect In Store	Free	1-3 working days

Standard Delivery

All orders will be dispatched within 1-3 working days. Our Customer Services team will contact you if an item is not available.

Additional Delivery Information

• Import duty is included in the total price of your order.

• Please allow up to two additional working days for any security validation and delivery to Jeju and other Islands or mountainous areas.

• All orders are delivered in discreet outer packaging.

• Mulberry.com delivers to over 190 international destinations.

My Mulberry

Please sign in to your Mulberry Account to save items to your Wishlist.

Having an account with Mulberry will allow you access to:

Enjoy faster checkout
Save items to your Wishlist
Save and view your orders
Access to online returns
Manage your account details and email preferences

Contact Us

Call Us

Email Us

Mulberry Customer Care

Free returns

Worldwide delivery

Need more help?

Contact Us

Call Us

Email Us

Worldwide delivery information

Delivery costs & times

My Mulberry