Heritage Backpack

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Heritage Backpack Black & Cognac BioVeg Scotchgrain

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Heritage Backpack Black & Cognac BioVeg Scotchgrain

Mulberry Customer Care

Free returns

All items ordered from Mulberry.com can be returned to us for free.

Worldwide delivery

Mulberry.com delivers to over 190 international destinations.

Need more help?

If you need any assistance with placing an order or have a question about Mulberry.com, please contact us.

Contact Us

If you need any assistance with placing an order or have a question about mulberry.com, we have a team on hand to answer your questions from 9am-5pm, Monday to Friday.

Call Us

United Kingdom 01761 234 230

United States +1 844 872 8533

Japan +81 0120 097 428

International +44 (0)1761 234 230

Email Us

customercare@mulberry.com

Ask a question

Worldwide delivery information

Region	Service	Price	Delivery Time
UK	Standard	Free	2-5 working days delivery
	Express	£6.95	1-2 working days delivery
	Same Day	£12	Order by 3pm
	Saturday Delivery	£12	Delivery on a Saturday
	Stationery	Free	4-7 working days
	Collect in store	Free	1-2 working days delivery. Next working day on selected orders.

Please note: Due to the high volume of orders during our sale period, there may be a shipment dispatch delay.

UK Standard Delivery

Orders placed before 2pm Monday to Friday will be despatched the same day and delivered within 5 working days following despatch. Orders placed after 2pm Monday to Friday will be despatched the following working day and delivered within 5 working days following despatch. Orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during sale and busy trading periods.

UK Express Delivery

Orders placed before 2pm Monday to Friday will be despatched the same day and delivered within 2 working days following despatch. Orders placed after 2pm Monday to Friday will be despatched the following working day and delivered within 2 working days following despatch. Orders placed after 2pm on Fridays will be despatched the following Monday. Despatch timings may vary during sale and busy trading periods.

UK Saturday Delivery

Orders placed before 2pm GMT/BST on a Friday are eligible to be delivered on Saturday and can be selected in the checkout. Orders placed after 2pm GMT/BST on a Friday will be despatched for delivery on the following Saturday.

Collect In Store

Orders can be collected from selected standalone Mulberry stores free of charge - during sale there may be a shipment delay.

You will receive an email when your order is ready to be collected from the store.

Same working day is available in select stores on orders placed before 3pm GMT/BST, this will be displayed when placing your order.

UK Same Day Delivery

Any delivery address within 12km of London's New Bond Street & Regent Street stores, Edinburgh, Leeds & Manchester stores are eligible for same day delivery on orders placed before 3pm GMT/BST Monday to Saturday. Orders placed after 3pm GMT/BST Monday to Saturday will be despatched the following working day.

Additional Delivery Information

• Please allow one additional working day for delivery to Northern Ireland.

• Please allow 1-2 additional working days for any security validation and delivery to the Highlands and Islands.

• Stationery orders under £50 are despatched via UK Royal Mail or international post and will not require a signature for delivery.

• All orders are delivered in discreet outer packaging, smaller stationery orders of £50 or less will be delivered in an envelope.

• Mulberry.com delivers to over 190 international destinations.

• During Peak and Sale - due to the high volume of orders, there may be a shipment despatch delay. However, please be assured that we are working to get your purchases out to you as soon as possible.

Returns

You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.

All returns must be in perfect condition, and come with their original packaging:

We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.
Shoes: while you are trying for size and fit, please wear them on carpeted surfaces to ensure there is no damage or marking to the soles. We require that you return the shoes with their box and make sure that these are then placed in structured and protective packaging so as not to damage the box.
Womenswear must be returned in perfect condition and the swing tags must still be attached.
Earrings are not returnable or refundable for hygiene reasons.
Face coverings are not returnable or refundable for hygiene reasons.
Stickers cannot be returned after the backing has been peeled off.
Socks are returnable as long as they are unused with labels and packaging intact.
Products cannot be returned after a Sticker has been applied to them. This includes if you have changed your mind as regards your purchase or during the 14 days following an order online. Gifts which have a Sticker applied to them cannot be returned. Your right to return the product ends once the Sticker has been applied (this does not affect your statutory rights).
Once Monogramming has been applied to the product, the product cannot be returned; this includes if the Customer changes their mind following purchase, or if the item is received as an unwanted gift. If the customer choses to cancel the contract which includes Monogramming within 14 days, payment will still be taken for the purchase if the Monogramming has been undertaken No return, refund or credit is possible. Please ensure you are certain you wish to place the order and enter into the contract before choosing Monogramming. This does not affect the Customer’s statutory rights.

Arranging a free return

To return an order, you can either arrange a free collection, label for drop off or return the order to one of our stores.

To arrange a return, you need to request it through the order section of My Account.

Generate Your Return

Log in to your account, go to My Orders and view the order you wish to return items from.
Within the order, click on the Return Items button where you will be taken to our returns portal.
Select the products you wish to return and the reason why from the drop-down list.
You can then select your preferred returns method and either arrange collection or print a label for your nearest drop off point.

If you do not have a Mulberry account, you will need to activate one. Simply go the activate account page and enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.

Once you have created a password you will be able to access your account and request a return following the process above. You will also be able to save and update your account details and subscription preferences.

Returning Stationery

Log in to your account, go to My Orders and view the order you wish to return items from.
Within the order, click on the Return Items button and select the products you wish to return and the reason why.
Once you have confirmed your return, your returns confirmation number will be generated

If you are returning an item of stationery under £50 you can return your item to us using the Royal Mail Freepost label included with your order. Fill in your returns number in the bottom right hand corner, stick the label to the outside of your parcel, and post the item back to us. We recommend you also obtain a proof of postage certificate when posting your item.

Return To A Store

You can return goods to selected stores in the United Kingdom. Please contact our Customer Care team to identify if there is a store located conveniently for your return.

If you are returning your goods to one of these stores, you do not need to raise a return online - we will do it on your behalf.

Region	Service	Price	Delivery Time
UK	Standard	Free	2-5 working days
	Express	£6.95	1-2 working days
	Same Day	£12	Order by 3pm
	Saturday Delivery	£12	Delivery on a Saturday
	Stationery	Free	4-7 working days
	Collect in store	Free	1-2 working days
Europe	Standard	Free	3-6 working days
	Stationery	£5.00	2-6 working days
	Stationery	£5.00	2-6 working days
North America	Standard	Free	2-4 working days
	Stationery	£5.00	6-8 working days
	Collect in store	Free	2-4 working days
Rest of world	Standard	£28.00	Up to 8 working days
Rest of world	Stationery	£10.00	Up to 8 working days

My Mulberry

Please sign in to your Mulberry Account to save items to your Wishlist.

Having an account with Mulberry will allow you access to:

Enjoy faster checkout
Save items to your Wishlist
Save and view your orders
Access to online returns
Manage your account details and email preferences