Returns

Free Returns:

Please log in to your account, select the item you wish to return and begin the return process. Once completed, you will receive an RMA number. Next, contact us via email at customercare@mulberry.com to request your free return label—be sure to include your order and RMA number in your message.

Once you have your label, please follow these steps:

  1. Repack your item(s) with all the original packaging.
  2. Detach the returns section of the order summary form included with your purchase.
  3. Seal the box and affix the UPS return label to the outside of the package. (The return address label is also included with your original order.)
  4. Drop off your return at the nearest UPS location.

Please note: Returns collections are only available within the US.

For returns of stationery under $60, you will be eligible for a free return postage label, which will be provided to you.

If you haven't received your label within 24 hours of our email response, please reach out to Mulberry Customer Services, and we'll be happy to assist you.

You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.

All returns must be in perfect condition, and come with their original packaging:

  • We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.
  • Shoes: while you are trying for size and fit, please wear them on carpeted surfaces to ensure there is no damage or marking to the soles. We require that you return the shoes with their box and make sure that these are then placed in structured and protective packaging so as not to damage the box.
  • Womenswear must be returned in perfect condition and the swing tags must still be attached.
  • Earrings are not returnable or refundable for hygiene reasons.
  • Face coverings are not returnable or refundable for hygiene reasons.
  • Stickers cannot be returned after the backing has been peeled off.
  • Socks are returnable as long as they are unused with labels and packaging intact.
  • Products cannot be returned after a Sticker has been applied to them. This includes if you have changed your mind as regards your purchase or during the 14 days following an order online. Gifts which have a Sticker applied to them cannot be returned. Your right to return the product ends once the Sticker has been applied (this does not affect your statutory rights).
  • Once Monogramming has been applied to the product, the product cannot be returned; this includes if the Customer changes their mind following purchase, or if the item is received as an unwanted gift. If the customer choses to cancel the contract which includes Monogramming within 14 days, payment will still be taken for the purchase if the Monogramming has been undertaken No return, refund or credit is possible. Please ensure you are certain you wish to place the order and enter into the contract before choosing Monogramming. This does not affect the Customer’s statutory rights.