## Mulberry Coronavirus FAQ In these difficult times, the health of our staff and customers is our top priority. Mulberry is committed to following the latest guidelines and advice from Public Health England. Please find below our most frequently asked questions at this time, but do not hesitate to get in touch if you have any further queries. **Are you still shipping orders?** Yes, is operating as usual for online shopping, with free delivery and free returns on all orders. Our warehouse is observing strict hygiene standards: increased hand washing, gloves have been provided for staff and all orders are being packed for ease of unpacking hygienically. With this in mind, your bag will come wrapped in cellophane as a protective layer. As a precaution, we recommend you open your package outdoors and take the inner wrapped bag only into your home. At this time we are shipping all orders with minimal handling for your hygiene, all essential gift wrapping items will be safely included with your order. We are constantly working with our delivery partners to ensure all health and hygiene standards are being upheld. Our UK delivery partners have increased hygiene procedures for all drivers and customers are not expected to sign for goods at present. You can also request to have your parcel left in a safe place for contact-free delivery. You can review their full policy [here.]( Our international delivery partners have also increased hygiene processes and can accommodate contactless delivery options. **Are shipping times affected?** At this point in time, shipping times have not been affected and you can expect your package within the usual timeframe. Please refer to [Customer Services]( for more detailed information. **Are your stores still open?** For the health and peace of mind of our staff and customers, Mulberry has temporarily closed all stores. We will re-open as soon as it is safe to do so. However, we would like to remind customers that is functioning as normal, with free delivery and free returns, and offers our full range of products. If you ordered a product to pick up in store, we will be in touch to rearrange delivery to your home address. **Can you extend the returns period as I am currently in self-isolation?** Our returns period is 30 days and we are currently offering free returns pick-up direct from your door. If you made a purchase via a store, please get in [touch]( so we can advise your options given the current circumstances. **Are your factories still operating?** In line with government advice, our UK factories are now closed. The health and safety of our staff is a priority and we will not re-open until it is safe to do so. **Is your repairs centre still operating?** Our repairs centre is now closed. If you have a bag currently under repair, this may affect your delivery date. **What is Mulberry doing to help?** Mulberry has partnered with the National Emergencies Trust and we will be donating 15% of our UK digital sales for the next month to this worthy cause. The NET will distribute all funds directly to the charities and communities across the country that need it most. [Find out more or make your own donation] (