Privacy Policy

EFFECTIVE DATE 18th July, 2016 

Mulberry Company USA Inc., 475 Park Avenue South, 19th Floor, New York,  New York, 10016, USA (“we” or “us”) are committed to protecting your privacy and meeting the requirements of applicable data protection legislation.

When you shop on www.mulberry.com (the Website) which we own and maintain, we require information to process your order, ensure safe and secure delivery, and to make your visit to the Website a more enjoyable shopping experience.

This policy (together with our Terms of use and our Cookie Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Personal data collected by Mulberry

When you order from the Website, we will ask for your name, email address, delivery address, telephone number, credit or debit card number, registered address of the credit card (referred to on site as the “billing address”, credit card, CVC number the card's expiry date and a contact phone number for the registered address of the credit card. We and our partners will use these details to provide our and their services to you in fulfilling orders that you place with us. This may include us passing your information to our couriers in the event they need to contact you regarding your delivery and us passing your details to recognised credit checking agencies and/or credit card companies to assess your credit authorisation.

We may also obtain and use information about you as a result of authentication or identity checks (including your IP address). We do not sell, trade or rent your personal information to other companies outside of our group of companies. We do not share personal information with third parties for those third parties’ own direct marketing purposes.

Any data we do collect is used by us to help make the shopping experience we provide as enjoyable as possible and improve any future shopping experiences you have with us, and to send you details of any services or offers which we think might be of interest to you. We may contact you by email, telephone or by post with marketing information, but only if you have registered with us for such information and we will cease to do so if you later inform us that would not like to receive such information.

We reserve the right to pass you data to law enforcement or other third parties as we feel is necessitated by applicable law or your failure to comply with law or our terms and conditions. We further reserve the right to pass your details to third parties in the event that sell our business or assets provided that any new buyer will promptly notify you of details of their privacy policy and consent options.

Finally, we may also collect anonymised details about visitors to the Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.

By using our Website, you consent to the collection and use of this information by us, and also acknowledge and agree that we shall not be held responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent that we are required to accept such responsibility.

Reasons for collecting personal data

(1) Personal data you share with us

We use the personal data you share with us to:

  • provide you with our products and to fulfil orders that you place with us on our Website or on our App;
  • create and help you manage your Mulberry account;
  • allow you to return your Mulberry product, if you change your mind;
  • respond to your questions and requests;
  • send you newsletters and suggestions on how to care for your Mulberry product;
  • notify you of other Mulberry products we think you might like based on your previous purchases;
  • remind you of what you may be missing if you have put items in your "Shopping Bag" on the Website or App and then abandoned them; and
  • send you information on any changes we make to our policies or terms.

(2) Personal data we collect about you

We use the personal data we collect about you to:

  • tailor the way that you interact with us in the future, so that we tailor certain emails and also show you certain adverts, products or offers which we think you may be interested in, both on our Website and App and on certain third party websites (including on social media); and
  • analyse how our Website and App are used, so that we can constantly improve the services that we offer.

Not all of the information used for these purposes is "personal data"; some of it is anonymised or used on an aggregate basis.

(3) Personal data we receive from other sources

We use the personal data we receive from other sources to develop an understanding of what people think about our products and services, so that we can constantly improve them.

Sharing of personal data

We may share your personal data with the following third parties:

  • other companies in the Mulberry group for operational and business reasons, and if you have agreed they can send you marketing e-mails;
  • service providers who help us to operate our Website and App, fulfil your orders and deliver our products to you; for example, credit reference agencies, couriers, payment providers, IT support and so on; and
  • certain regulatory bodies, government and enforcement agencies, if we need or are requested to.

We may also share personal data collected about you with social media channels, advertising networks and other third parties who help us to understand how our Website and App are being used, how well our advertising works, how we can improve, to provide ad measurement services and to target advertising (and in some cases we may allow those third parties to collect and receive data themselves for these purposes, which they may also collect from elsewhere on the internet and other apps). This information is collected using cookies and other similar technologies. You can find more information on what cookies and technologies are used, how they are used, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.

If we decide to sell or buy any parts of our business, we may also need to share your personal data with the buyer of those parts of the business. In those circumstances, we will make sure that any new buyer will promptly give you details of how they will use your personal data, and your options for changing that.

Receiving contact from Mulberry & changing contact preferences

From time to time, we may send you aftercare e-mails relating to your Mulberry product.

We may also send you e-mails with information in relation to any products which are similar to your Mulberry product, and which we think you might like. When you sign up to one of our 'waitlists' for a Mulberry product that is not yet available, we will send you an e-mail to let you when that product becomes available.

We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can (sometimes referred to as an "opt-in"). You can sign up to receive notifications (by e-mail or by post) of our new collections, exclusive online offers and events on our Mulberry Updates page.

We will also only share your personal data with third parties (including companies in the Mulberry group) for them to send you marketing e-mails, if you have agreed that we can.

If you have registered for an account with us, and when shopping online on the Website or App, you have put items in your "Shopping Bag" and then abandoned them, we may send you e-mails to remind you of what you may be missing.

In any case, you can ask us to stop contacting you at any time by contacting us on enquiries@mulberry.com or +44 (0) 1761 234 273 or by using the unsubscribe option in each e-mail.

Use of personal data by Mulberry

The data that we collect from you may be transferred to, and stored at, a destination outside the U.S.

It may also be processed by staff operating outside the U.S, who work for us or for one of our suppliers, group companies or franchisees. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your data transmitted to the Website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Security of personal data

We care about your personal data and know that you trust us to keep it secure.

We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.

Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website or App (for example, for your Mulberry account), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Personal data and your rights

You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.

You also have the right to access any personal data that we hold about you.

If you would like to update, correct or access the personal data we hold about you, please contact us on enquiries@mulberry.com or +44 (0) 1761 234 273.

Third party sites

Our Website and App may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.

Cookies

Our Website and App use cookies to collect information about you, including some personal data. "Cookies" are small data files which are placed on your device via your web browser when you visit the Website, or via the App. Any personal data collected by those cookies will be used in accordance with this privacy policy.

You can find more information on what cookies we use, how we use them, and your options for changing how we use them in the section below on "Cookies" and in our Cookies Policy.

How We Respond to “Do Not Track” Signals

Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, our Website does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track” please visit http://www.allaboutdnt.com.

Children

Our Website and App are not directed at, nor do we knowingly collect personal data from, people under the age of 13.

If you are a child, please do not attempt to register for a Mulberry product, or otherwise provide us with any personal data.

Changes

From time to time we may make changes to this privacy policy. If we decide to do so we will post the changes on our Website and on the App so that you are always aware of what personal data we collect about you, and how we use it. If we need to, we will e-mail you with details of those changes and/or ask you to confirm that you are happy with them.

Competitions

Terms & Conditions for Mulberry “Win Your Wishlist" Competition

  • The competition begins Tuesday 15th November 10:00 GMT and closes 23:59 GMT on Sunday 11th December 2016.
  • The promoter of this competition is Mulberry Company (Design) Limited, of The Rookery, Chilcompton, Bath, Somerset BS3 4EH, UK (“Mulberry”)
  • Entry to this competition can only be made online via the mulberry.com website, from the wishlist page: http://www.mulberry.com/information/wishlist/competition
  • All requested details on the account sign-up section must be provided and must be correct and accurate.
  • How to enter: entrants must create a Mulberry account to use the wishlist functionality on mulberry.com. Once the account is created, entrants must create a wishlist by adding products to their wishlist using the “add to wishlist button” or clicking on the “star” icon above the product name. From the wishlist page, entrants must share their wishlist with their family or friends via email to be in the chance of winning. Wishlist shares via social media will not be counted as a competition entry.
  • Only one entry per person is allowed.
  • Mulberry is not responsible for late, lost, incomplete, inaccurate or damaged entries.
  • Mulberry may wish to use the winners' names, for editorial and publicity purposes on the Mulberry website, blog, email, social media or printed communications. It is a condition of entry to this competition that you agree to this use of your name and information.
  • By opting in to Mulberry marketing communications you subscribe to Mulberry’s email newsletters where you will receive regular marketing and product information. You can unsubscribe to this at any point.
  • No purchase is necessary to enter the competition.
  • Four winners will be randomly selected from the entrants who share their wishlist and will receive Mulberry products of their choice from the current Mulberry selection on the website to the value of GBP 2,000, EUR 2,330, USD 2,500, CAD 3,400, AUD 3,330, KRW 2,930, CNY 17,140 (incl VAT/sales taxes), subject to availability (excluding mark-down).
  • Mulberry reserves the right to select a similar/equivalent product should the selected ones not be available.
  • Product availability depends on stock, and products may be substituted for the nearest match at Mulberry’s discretion. Delivery of the prize must be to a single provided address and may take 2-3 weeks following prize selection. The recipient shall be responsible for any import duties and may need to provide additional information if requested.
  • The prize is not transferrable and there is no cash alternative.
  • The product received as the prize cannot be exchanged or refunded via the website or stores.
  • The product won as part of the prize cannot be sold for commercial gain via any re-seller or re-selling website.
  • The winners will be contacted by email on Monday 12th December 2016 and must respond within 24 hours otherwise another winner will be chosen.
  • This competition is open to everyone over the age of 18 years old, except for employees within the Mulberry group of companies, participating or associated companies and promotions agencies, and the families of the any of the above. When contacted the winner will be required to provide evidence of being over 18 years old.
  • Mulberry’s decision on the winning entrants is final.
  • Except otherwise stated in these terms and conditions, normal Mulberry terms and conditions apply to the prize and the collection of any data.
  • Mulberry reserves the right to modify, cancel, terminate or suspend the competition in whole or in part, at its sole discretion, if it believes the competition is not capable of being conducted as specified within these Terms and Conditions or in accordance with all applicable laws or regulations, or in the event of a virus, a computer bug or unauthorized human intervention or any other cause that is beyond the reasonable control of Mulberry that could corrupt or affect the administration, security, impartiality or normal course of the competition. Neither Mulberry nor any of its subsidiary or affiliated companies are responsible for any condition, circumstances, losses, failures or delays caused by events beyond its or their reasonable control.
  • Entry to this competition is governed by the laws of England and Wales. By entering you agree to be bound by the above rules and regulations.

 

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