Heritage Backpack

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Heritage Backpack Oak Two-Tone Small Classic Grain

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Heritage Backpack Oak Two-Tone Small Classic Grain

Mulberry Customer Care

Free returns

All items ordered from Mulberry.com can be returned to us for free.

Worldwide delivery

Mulberry.com delivers to over 190 international destinations.

Need more help?

If you need any assistance with placing an order or have a question about Mulberry.com, please contact us.

Contact Us

If you need any assistance with placing an order or have a question about mulberry.com, we have a team on hand to answer your questions from 9am-5pm, Monday to Friday.

Call Us

United Kingdom 01761 234 230

United States +1 844 872 8533

Japan +81 0120 097 428

International +44 (0)1761 234 230

Email Us

uscustomercare@mulberry.com

Ask a question

Worldwide delivery information

Region	Service	Price	Delivery time
North America	Standard	Free	5-7 working days
	Express	$20.00	2-3 working days
	Stationery	Free	6-8 working days
	Collect in store****	Free	2-6 working days
Rest of world	Standard	$25.00	5-7 working days
Rest of world	Stationery*	$16.00	6-8 working days

Collect In Store

Orders can be collected from selected standalone Mulberry stores free of charge.

You will receive an email when your order is ready to be collected from the store.

Additonal Delivery Information

• Please allow two additional working days for any security validation and delivery to Highlands and Islands.

• Stationery orders under $60 are despatched via United States Postal Services or International Post and will not require a signature for delivery.

• All orders are delivered in discreet outer packaging, smaller stationery orders of $60 or less will be delivered in an envelope.

• Mulberry.com delivers to over 190 international destinations.

• During Peak and Sale - due to the high volume of orders, there may be a shipment despatch delay. However, please be assured that we are working to get your purchases out to you as soon as possible.

Returns

You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.

All returns must be in perfect condition, and come with their original packaging:

We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.
Shoes: while you are trying for size and fit, please wear them on carpeted surfaces to ensure there is no damage or marking to the soles. We require that you return the shoes with their box and make sure that these are then placed in structured and protective packaging so as not to damage the box.
Womenswear must be returned in perfect condition and the swing tags must still be attached.
Earrings are not returnable or refundable for hygiene reasons.
Face coverings are not returnable or refundable for hygiene reasons.
Stickers cannot be returned after the backing has been peeled off.
Socks are returnable as long as they are unused with labels and packaging intact.
Products cannot be returned after a Sticker has been applied to them. This includes if you have changed your mind as regards your purchase or during the 14 days following an order online. Gifts which have a Sticker applied to them cannot be returned. Your right to return the product ends once the Sticker has been applied (this does not affect your statutory rights).
Once Monogramming has been applied to the product, the product cannot be returned; this includes if the Customer changes their mind following purchase, or if the item is received as an unwanted gift. If the customer choses to cancel the contract which includes Monogramming within 14 days, payment will still be taken for the purchase if the Monogramming has been undertaken No return, refund or credit is possible. Please ensure you are certain you wish to place the order and enter into the contract before choosing Monogramming. This does not affect the Customer’s statutory rights.

Region	Service	Price	Delivery time
UK	Standard	Free	1-2 working days
	Stationery*	Free	2-6 working days
	Collect in store****	Free	2 working days**
Europe	Standard	$25.00	2-6 working days
	Stationery*	$8.00	4-6 working days
	Collect in store****	Free	2-6 working days
North America	Standard	$20.00	2-4 working days
	Stationery*	$6.00	6-8 working days
	Collect in store****	Free	2-4 working days
Rest of world	Standard	$25.00	5-7 working days
Rest of world	Stationery*	$16.00	6-8 working days