Returns

You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.

All returns must be in perfect condition, and come with their original packaging:

  • We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.
  • Shoes: while you are trying for size and fit, please wear them on carpeted surfaces to ensure there is no damage or marking to the soles. We require that you return the shoes with their box and make sure that these are then placed in structured and protective packaging so as not to damage the box.
  • Womenswear must be returned in perfect condition and the swing tags must still be attached.
  • Earrings are not returnable or refundable for hygiene reasons.
  • Face coverings are not returnable or refundable for hygiene reasons.
  • Stickers cannot be returned after the backing has been peeled off.
  • Socks are returnable as long as they are unused with labels and packaging intact.
  • Products cannot be returned after a Sticker has been applied to them. This includes if you have changed your mind as regards your purchase or during the 14 days following an order online. Gifts which have a Sticker applied to them cannot be returned. Your right to return the product ends once the Sticker has been applied (this does not affect your statutory rights).
  • Once Monogramming has been applied to the product, the product cannot be returned; this includes if the Customer changes their mind following purchase, or if the item is received as an unwanted gift. If the customer choses to cancel the contract which includes Monogramming within 14 days, payment will still be taken for the purchase if the Monogramming has been undertaken No return, refund or credit is possible. Please ensure you are certain you wish to place the order and enter into the contract before choosing Monogramming. This does not affect the Customer’s statutory rights.
 

Arrange A Free Return

Refunds

Once DPD (for the UK) or UPS (all other countries) have collected the package, the return should arrive to us within 2-6 working days. We will let you know once we have received your return and processed your refund. You can track the status of your return in the My Mulberry section.

When we receive and accept your return we will refund via the order original payment method. You will receive a return confirmation email and you will also be able to download a credit note from your account.

Refunds will normally show on your records within 72 hours of being processed however, the speed of this processing is beyond Mulberry's control and unfortunately some card issuers may take up to 10 days to reallocate your funds.

If your order was delivered to a country within the EU then you will be refunded all sales taxes that were included in your outbound order. If your order was delivered to a country outside of the EU and you incurred local customs duties, you will need to contact your local customs authority directly to claim these duty charges back.

Exchanges

If you wish to exchange an item, you will need to return the item you no longer wish to keep and place a new order.

Mulberry 보증

 

Mulberry는 모든 제품의 디자인과 품질에 대한 자부심을 가지고 있습니다. 당사는 최고급 소재와 최고 수준의 제조 공정만 사용합니다. 당사는 완벽한 제품을 판매하기 위해 항상 노력하고 있습니다.

Mulberry 제품이 회사 자체의 품질 기준에 미치지 않는 경우 당사는 해당 문제의 해결을 위해 최선을 다할 것입니다. 당사의 가죽 백, 액세서리 및 러기지에는 12개월 보증이 적용됩니다. 이 기간 내에 제품 결함을 발견하신 경우 무료 수선 또는 교환 서비스를 제공해 드립니다.

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