Arrange A Free Return

To return an order, you can either arrange a free collection, label for drop off or return the order to one of our stores.

To arrange a return, you need to request it through the order section of My Account.

Generate Your Return

  • Log in to your account, go to My Orders and view the order you wish to return items from.
  • Within the order, click on the Return Items button where you will be taken to our returns portal.
  • Select the products you wish to return and the reason why from the drop-down list.
  • You can then select your preferred returns method and either arrange collection or print a label for your nearest drop off point.

If you do not have a Mulberry account, you will need to activate one. Simply go the activate account page and enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.

Once you have created a password you will be able to access your account and request a return following the process above. You will also be able to save and update your account details and subscription preferences.

Returning Stationery

  • Log in to your account, go to My Orders and view the order you wish to return items from.
  • Within the order, click on the Return Items button and select the products you wish to return and the reason why.
  • Once you have confirmed your return, your returns confirmation number will be generated

If you are returning an item of stationery under £50 you can return your item to us using the Royal Mail Freepost label included with your order. Fill in your returns number in the bottom right hand corner, stick the label to the outside of your parcel, and post the item back to us. We recommend you also obtain a proof of postage certificate when posting your item.

Return To A Store

You can return goods to selected stores in the United Kingdom. Please contact our Customer Care team to identify if there is a store located conveniently for your return.

If you are returning your goods to one of these stores, you do not need to raise a return online - we will do it on your behalf.