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Billie Oak Small Classic Grain

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Billie Oak Small Classic Grain

Mulberry Customer Care

Free returns

All items ordered from Mulberry.com can be returned to us for free.

Worldwide delivery

Mulberry.com delivers to over 190 international destinations.

Need more help?

If you need any assistance with placing an order or have a question about Mulberry.com, please contact us.

Contact Us

If you need any assistance with placing an order or have a question about mulberry.com, we have a team on hand to answer your questions from 9am-5pm, Monday to Friday.

Call Us

United Kingdom 01761 234 230

United States +1 844 872 8533

Japan +81 0120 097 428

International +44 (0)1761 234 230

Email Us

uscustomercare@mulberry.com

Ask a question

Worldwide delivery information

Region	Service	Price	Delivery time
Canada	Standard	C$30.00	2-4 working days
Canada	Stationery*	C$15.00	6-8 working days

Standard Delivery

Orders placed before 10am (EST) Monday to Friday will be despatched that day. Orders placed after 10am (EST) Monday to Friday will be despatched the following working day; orders placed after 10am (EST) on Fridays will despatched the following Monday. Despatch timings may vary during busy trading and sale periods.

Collect In Store

Orders can be collected from selected standalone Mulberry stores free of charge.

Orders placed before 10am (EST) Monday to Friday will be despatched to the store that day. Orders placed after 10am (EST) Monday to Friday will be despatched to the store the following working day; orders placed after 10am (EST) on Fridays will despatched to the store the following Monday.

You will receive an email when your order is ready to be collected from the store.

Additonal Delivery Information

• Please allow two additional working days for any security validation and delivery to Highlands and Islands.

• Stationery orders under C$70 are despatched via United States Postal Services or International Post and will not require a signature for delivery.

• All orders are delivered in discreet outer packaging, smaller stationery orders of C$70 or less will be delivered in an envelope.

• Mulberry.com delivers to over 190 international destinations.

Returns

You can request a free return for goods you have purchased on Mulberry.com up to 30 days after receiving your order for all full priced goods, or 14 days after for sale items.

All returns must be in perfect condition, and come with their original packaging:

We are unable to accept returns on items that are scratched, damaged (which includes the soles of shoes), or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.
Shoes: while you are trying for size and fit, please wear them on carpeted surfaces to ensure there is no damage or marking to the soles. We require that you return the shoes with their box and make sure that these are then placed in structured and protective packaging so as not to damage the box.
Womenswear must be returned in perfect condition and the swing tags must still be attached.
Earrings are not returnable or refundable for hygiene reasons.
Face coverings are not returnable or refundable for hygiene reasons.
Stickers cannot be returned after the backing has been peeled off.
Socks are returnable as long as they are unused with labels and packaging intact.
Products cannot be returned after a Sticker has been applied to them. This includes if you have changed your mind as regards your purchase or during the 14 days following an order online. Gifts which have a Sticker applied to them cannot be returned. Your right to return the product ends once the Sticker has been applied (this does not affect your statutory rights).
Once Monogramming has been applied to the product, the product cannot be returned; this includes if the Customer changes their mind following purchase, or if the item is received as an unwanted gift. If the customer choses to cancel the contract which includes Monogramming within 14 days, payment will still be taken for the purchase if the Monogramming has been undertaken No return, refund or credit is possible. Please ensure you are certain you wish to place the order and enter into the contract before choosing Monogramming. This does not affect the Customer’s statutory rights.

Arrange a return

Once you have successfully requested a return you can send your items back to us using our free collections service within 14 days of requesting a return.

Details on how to arrange your collection will be provided in your returns confirmation email.

Once you have received your return request confirmation book your free collection by following this link. You will need the RTS tracking number which is located on the label inside your package. You will also need your full address and contact details to book the collection. If you are unable to locate the RTS tracking number then please contact Mulberry Customer Services and we can arrange the collection for you.

Please note, returns collections must be from the same country that your order was delivered to.

Repack you items with all the packaging you received with them, and fill in and detach the returns section of the order summary form you received with your order.

Seal the box and stick the returns address label which was included with your order, to the outside of the box.

If you are returning an item of stationery under C$60 you will need to send the item back to us using a traceable method to: MEDC, Mendip Avenue, Shepton Mallet, BA4 4PE England

We will ensure the postage you paid as part of your original order is included in your refund.

Region	Service	Price	Delivery time
Canada	Standard	C$30.00	2-4 working days
Canada	Stationery*	C$15.00	6-8 working days
UK	Standard	Free	Currently unavailable
	Express	Free	6-8 working days
	Stationery*	Free	Up to 8 working days
Collect in store****	Free	6-8 working days. Next working day on select orders.**
Europe	Standard	C$25.00	2-6 working days
	Stationery*	C$8.00	4-6 working days
	Collect in store****	Free	2-6 working days
North America	Standard	C$25.00	2-4 working days
	Stationery*	C$8.00	6-8 working days
	Collect in store****	Free	2-4 working days
Rest of world	Standard	C$40.00	5-7 working days
Rest of world	Stationery*	C$15.00	6-8 working days