If you need any assistance with placing an order or have a question about mulberryfactoryshop.com, our Customer Services team is on hand to assist you 24 hours a day, seven days a week.
Due to the high volume of orders, there may be a shipment delay of up to 3 days. However, please be assured that we are working to get your purchases out to you as soon as possible.
UK Standard Delivery
Orders placed using our complimentary UK Standard Delivery service will be delivered within 4 working days (this may vary during sale periods).
UK Express Delivery
Orders placed before 2pm GMT/BST Monday to Friday will be delivered within 1-2 working days. Orders placed after 2pm GMT/BST Monday to Friday will be dispatched the following working day; orders placed aftet 2pm GMT/BST will be dispatched the following Monday.
UK Saturday Delivery
Orders placed before 2pm GMT/BST on a Friday are eligible to be delivered on Saturday and can be selected in the checkout. Orders placed after 2pm GMT/BST on a Friday will be despatched for delivery on the following Saturday.
Collect In Store
Orders can be collected from selected standalone Mulberry stores free of charge - during sale there may be shipment delay.
You will receive an email when your order is ready to be collected from the store.
Same working day is available in select stores on orders placed before 3pm GMT/BST, this will be displayed when placing your order.
UK Same Day Delivery
Any delivery address within 12km of London's New Bond Street & Regent Street stores, Edinburgh, Leeds & Manchester stores are eligiable for same day delivery on orders placed before 3pm GMT/BST Monday to Saturday. Orders placed after 3pm GMT/BST Monday to Saturday will be despatched the following working day.
Additional Delivery Information
• Please allow additional working days for any security validation and delivery to Highlands and Islands.
• Stationery orders under £50 are despatched via UK Royal Mail or international post and will not require a signature for delivery.
• All orders are delivered in discreet outer packaging, smaller stationery orders of £50 or less will be delivered in an envelope.
• Mulberry.com delivers to over 190 international destinations.
• During Peak and Sale - due to the high volume of orders, there may be a shipment despatch delay. However, please be assured that we are working to get your purchases out to you as soon as possible.
Size
I would like to receive Mulberry communications via email
