Worldwide shipping times & costs
|Delivery region||Delivery option||Price||Expected Delivery time|
|UK||Standard||€10.00||1-2 working days|
|Stationery||€5.00||2-3 working days|
|Collect in store||Free||1-2 working days|
|Europe||Standard||€15.00||2-6 working days|
|Stationery||€6.00||4-6 working days|
|Collect in store||Free||2-6 working days|
|North America||Standard||Free||2-6 working days|
|Stationery||€6.00||4-6 working days|
|Collect in store||Free||2-6 working days|
|Rest of world||Standard||€35.00||5-7 working days|
|Stationery||€10.00||6-8 working days|
Additional Delivery Information
• Please note that during sale periods there may be some delay in the dispatch of orders.
• Shipping times are applicable to orders placed before 3pm (CET) Monday to Friday. Orders placed after 3pm (CET) Monday to Friday will be despatched the following working day; orders placed after 3pm (CET) on Fridays will despatched the following Monday.
• Please allow two additional working days for Highlands and Islands.
• Please note that orders for stationery items of €60 or less are despatched via UK Royal Mail or international post. These orders will not have any tracking details provided and will not require a signature for delivery.
• Collect in store service is not offered on orders for stationery items of €60 or less. Once your order has arrived in store and it is ready to be collected you will be contacted by a member of staff.
• Free delivery is valid on all orders over €47 when billed and shipped to the EU. The discount will be applied at checkout automatically on orders placed from Monday, 19 June 2017, 5pm GMT until Sunday, 16 June 2017, 11.59pm GMT.
Mulberry.com delivers to over 190 international destinations.
- American Samoa
- Antigua & Barbuda
- Bosnia & Herzegovina
- Burkina Faso
- Canary Islands
- Cape Verde
- Cayman Islands
- Central African Republic
- Cook Islands
- Costa Rica
- Croatia (Hrvatska)
- Czech Republic
- Dominican Republic
- El Salvador
- Equatorial Guinea
- F.Y.R.O. Macedonia
- Faroe Islands
- Fiji Islands
- French Guiana
- French Polynesia
- Hong Kong S. A. R
- Korea, South
- Macau S.A.R.
- Marshall Islands
- Netherlands Antilles
- New Caledonia
- New Zealand
- Northern Mariana Islands
- Papua New Guinea
- Puerto Rico
- San Marino
- Saudi Arabia
- Sierra Leone
- Solomon Islands
- South Africa
- Sri Lanka
- St. Lucia
- St. Vincent & the Grenadines
- Trinidad & Tobago
- Turks & Caicos Islands
- United Arab Emirates
- United Kingdom
- United States
- Vatican City State (Holy See)
- Virgin Islands (British)
- Virgin Islands (US)
An estimated shipping cost will appear on the site in your shopping bag and the final shipping cost will be confirmed in the checkout once you have confirmed your destination and shipping service.
If for any reason we anticipate a delay beyond our quoted delivery times, our Customer Services team will get in touch with you.
Please note that during sale periods there may be some delay in the dispatch of orders.
For all orders placed on Mulberry.com you will receive an email confirming when your order has been despatched. This email will also contain a tracking number to allow you to track the progress of your delivery with the carrier we are using to deliver your order directly.
Deliveries are made between 8:30am and 6pm, and will require a signature to ensure the safe and secure delivery your order. It’s because of this that we are unable to deliver goods to PO boxes – with the exception of those located in the United Arab Emirates. For security reasons we are unable to deliver Mulberry goods to hotels. As our orders require a signature for delivery we are also unable to deliver to Armed Forces Postal Addresses.
We are happy to deliver your goods to a location that is different to your billing address. All you need to do is enter the alternate delivery address you require on the delivery section of the checkout process.
Please note that orders for stationery items of £50 or less are despatched via UK Royal Mail and will not have any tracking details provided and will not require a signature for delivery.
Sales taxes & duties
Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed on the checkout screen during purchase and on your order invoice.
When ordering goods from Mulberry.com for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.
Additionally, please note that when ordering from Mulberry.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.
Insurance & lost goods
All Mulberry goods remain the property of Mulberry until payment has been received in full and the goods have been delivered or collected. Mulberry shall be responsible for the goods until the goods have been delivered or collected. Mulberry ensures all items are insured against theft and accidental damage at no cost to the customer.
Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.
If you are worried that your goods have been lost at some point on their journey to you, please contact our Customer Services team within 14 days of placing your order. For stationery orders please allow 28 days before contacting us. Mulberry takes delivery discrepancies very seriously. If a delivery is reported as lost, we will work alongside our delivery partner to ensure a full investigation is carried out. During this time, the carrier may contact you directly and we kindly ask you to provide any additional information they may request to assist with their enquiries. This will ensure the matter is dealt with as quickly as possible.
In the unlikely event your goods arrive in a damaged condition, please contact our Customer Services team within 30 days of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents).
If you believe there is a discrepancy in the contents of an order you have received, please contact our Customer Services team within 48 hours of the delivery.
Ways to purchase
To place an order on Mulberry.com visit the “Shop” area of the site and browse through the different product categories to find the item you are looking for. On a product page simply select 'Add to Shopping Bag' and then select the 'Checkout' button when you are ready to make your purchase.
Review the items in your shopping bag where you can remove any unwanted items by selecting the “remove” link next to a product, and also add any care products that have been recommended for your items.
Clicking “Purchase Now” will take you to our secure checkout where you will be shown a summary of your purchase . You will need to provide either a delivery address or select a store for collection, payment details and a relevant billing address. Any applicable sales taxes and delivery charges will also be confirmed at this stage. Once you have entered your details you click the “Place Order” button. Clicking this button will also confirm your acceptance of our Terms & Conditions of Website Use, the Terms of Sale, including the Shipping Policy and all other applicable incorprated policies. Your order will then be processed by our systems, which is usually very quick, but during busy periods can take up to two minutes – so if nothing appears to be happening – please be patient and do not resubmit your order or refresh the page.
Once your order has been processed, an order acknowledgment email will be sent to the email address that you provided during the checkout process. Please make sure you keep hold of this email as it will contain your order reference number and you might need it at a later date. If you have a My Mulberry account you can also see details of your order here.
You can also place an order with us by contacting our Customer Services team who will be happy to assist you.
Selecting a site
To ensure you are provided with the correct pricing, currency, shipping costs and sales taxes and duties for your territory make sure you are shopping on the correct Mulberry site. You can change this by clicking on the country name that is displayed on the bottom left hand corner of the website.
Your country and site selection is determined by the country that is listed in your billing details. If you select a country that does not match the one listed in your billing details, you will be re-directed to the correct site when you are in the checkout.
We accept Visa, MasterCard and American Express cards as payment methods on mulberry.com.
Funds will be deducted from your bank once your order has been despatched from our warehouse.
All orders placed with Mulberry.com undergo security checking to ensure that the payment card is being used by the authorised cardholder. It is also done to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the payment card you use is registered. You are able to select a delivery address different to your billing address (for instance, as a gift to arrive with a friend) during the checkout process.
Collect in store
Designed around your lifestyle, you can now shop online at Mulberry.com and collect your order in selected stores in the United Kingdom within 1-2 working days, selected stores in Europe within 2-6 working days and U.S retail stores within 1-2 working days. Items can be collected at your convenience and can be returned, online or instore, using our free returns process. If there is availability to collect your order in-store it will show in the checkout once you have confirmed your delivery country. Please note that during busy periods our collect in-store service may not be available.
To use this service, select the Collect in store option at checkout and choose a store from the menu. The Collect in store service is not offered on orders for stationery items of £50/€70/US$60 or less. The available stores are:
Once your order has arrived in store and it is ready to be collected you will be contacted by a member of staff. Your order will remain in store for 10 days. In the event that you are not able to collect your order it will be cancelled and a full refund issued.
When collecting your order from a store you will need:
• To present a digital or printed copy of your order confirmation email.
• The credit or debit card used to complete the transaction.
• Photographic ID may be required when collecting an order in store.
• If someone is collecting the order on your behalf, your signed written permission in addition to the above.
If an item you want to purchase is out of stock and you have asked to be notified when it becomes available (you will have selected the 'Coming Soon – Notify Me' feature), we will attempt to notify you by email within 48 hours of the product being in stock and available for order.
Packaging & gifts
Your Mulberry.com order will arrive in our signature carry bags for ease of transporting your purchases. Most of our leather goods will come with a soft dust bag to ensure that the item is protected during its journey to you, and storage afterward.
In addition, your order is delivered in discreet outer packaging, so no one but you will know what’s in the box.
Smaller stationery orders of £50 or less will be delivered in an envelope.
If your Mulberry.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order.
For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges.
Your Mulberry account
Creating a Mulberry account enhances your Mulberry.com experience. Benefits include:
- A faster, streamlined checkout
- Ability to view and track your order and review your past purchases
- Option to view and download your order invoices and credit notes
- Access to online returns
- Manage your account details, including address book, preferred Mulberry store locations and email preferences
You can create a Mulberry account when you are checking out, or through the “create an account” page.
If you have forgotten your password you can reset it by entering your email address on the forgotten password page and we will send you an email that contains a link to reset your password and log in to your account.
Activate your account
If you have previously purchased with us as a guest and would now like to create your own Mulberry account in order to return an item or take advantage of the other benefits of having a Mulberry account, visit the Account Activation page where you simply enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.
Once you have created a password you will be able to access your account and see your past purchases as well as saving and updating your account details and subscription preferences.
CITES (The Convention on International Trade in Endangered Species of Wild Fauna and Flora) is an international agreement between governments which aims to ensure that international trade in wild animals and plants does not threaten their survival. Some python, lizard and crocodilian species used in exotic leathers appear in Appendix II of CITES. This means that trade may take place without detriment to the species, but must be controlled within the CITES quotas based on scientific findings.
Mulberry and CITES
Mulberry has worked carefully with its suppliers in order to create direct supply chains for its python, lizard and alligator skin requirements, so we can be assured of the source of our materials.
Mulberry maintains the material traceability through to the finished product, and each CITES-controlled product in our accessories range is uniquely tagged so we can track it back to the original leather from which it was made.
Mulberry is a Founding Member of the Responsible Ecosystems Sourcing Platform (RESP), an organisation that is working to provide a traceable, legal, sustainable and humane supply chain for reptile skins. In 2016 RESP is launching pilot projects in Italy, Mexico, Colombia and Indonesia to trial a new traceability system, as well as helping develop leading practices on sustainable management and animal welfare for python and crocodilian species in these countries.
More information about our animal welfare and sourcing principles can be found here
Travelling with CITES products
Customers purchasing in the EU:
Within the EU there is free movement of CITES products, and for customers traveling outside the EU, it is normally possible to carry a CITES-controlled item with you provided you can demonstrate it is your property and is not being carried for commercial purposes. If purchasing for personal use your Mulberry sales advisor will give you a letter explaining this. We advise however that, in the event of travel outside of the EU, you contact the customs office in your destination country to check any restrictions which can differ from country to country.
Customers purchasing outside of the EU:
Store purchases: In the event of travel with your item, please contact the customs office in your destination country to check any restrictions on CITES products carried for personal use.
Website purchases: Strict customs regulations vary from country to country, so it may not be possible to ship CITES controlled products to your home address outside the EU, or there may be some delay in the shipping time and import documents to be obtained. Please contact Mulberry’s Customer Services who will be able to advise you further.
Please contact our Customer Services team