The Mulberry Guarantee
Mulberry takes great pride in the design and craftsmanship of all its products. We seek to use only the finest materials and the highest manufacturing standards. We strive to make sure every item we sell is perfect.
In the unlikely event that a Mulberry product does not match up to our high standards we will try our hardest to address the problem. Our leather bags, accessories and luggage carry a 12 month guarantee and if within this period you find fault with your product, we offer a repair or replacement service at no extra cost to you.
If you find an issue with your product within the guarantee period please take it to your nearest Mulberry store or concession, or contact Customer Services who will be able to advise you.
We offer a repairs service for our bags at our Somerset factory in the UK. If a repair is possible, any work will be carried out free of charge if the product is still in the guarantee period. The repairs service is also available to bags outside of this period for a nominal fee.
Please see here for details of our repairs service.
In the unlikely event that a Mulberry product does not match up to our high standards we will try our hardest to address the problem. Our leather bags, accessories and luggage carry a 12 month guarantee and if within this period you find fault with your product, we offer a repair or replacement service at no extra cost to you.
If you find an issue with your product within the guarantee period please take it to your nearest Mulberry store or concession, or contact Customer Services who will be able to advise you.
We offer a repairs service for our bags at our Somerset factory in the UK. If a repair is possible, any work will be carried out free of charge if the product is still in the guarantee period. The repairs service is also available to bags outside of this period for a nominal fee.
Please see here for details of our repairs service.
