Ordering & Shipping

Worldwide shipping times & costs

Delivery region Delivery option Price Delivery time*
UK Standard £8.00 1-2 working days**
Stationery*** £4.00 2-3 working days**
Collect in store**** Free 1-2 working days**
Europe Standard £15.00 2-6 working days
Stationery*** £5.00 4-6 working days
North America Standard £20.00 2-4 working days
Stationery*** £5.00 6-8 working days
Rest of world Standard £28.00 5-7 working days
Stationery*** £10.00 6-8 working days

Please note that during sale periods there may be some delay in the dispatch of orders.

*Shipping times are applicable to orders placed before 2pm (GMT/BST) Monday to Friday. Orders placed after 2pm (GMT/BST) Monday to Friday will be despatched the following working day; orders placed after 2pm (GMT/BST) on Fridays will despatched the following Monday.

**Please allow two additional working days for Highlands and Islands.

***Please note that orders for stationery items of £50 or less are despatched via UK Royal Mail or international post. These orders will not have any tracking details provided and will not require a signature for delivery.

****Collect in store service is not offered on orders for stationery items of £50 or less. Once your order has arrived in store and it is ready to be collected you will be contacted by a member of staff.

Mulberry.com delivers to over 190 international destinations.

View all the countries we ship to:Close list

  1. Albania
  2. Algeria
  3. American Samoa
  4. Andorra
  5. Anguilla
  6. Antigua & Barbuda
  7. Argentina
  8. Armenia
  9. Aruba
  10. Australia
  11. Austria
  12. Azerbaijan
  13. Bahamas
  14. Bahrain
  15. Bangladesh
  16. Barbados
  17. Belarus
  18. Belgium
  19. Belize
  20. Benin
  21. Bermuda
  22. Bolivia
  23. Bosnia & Herzegovina
  24. Botswana
  25. Brazil
  26. Brunei
  27. Bulgaria
  28. Burkina Faso
  29. Burundi
  30. Cambodia
  31. Cameroon
  32. Canada
  33. Canary Islands
  34. Cape Verde
  35. Cayman Islands
  36. Central African Republic
  37. Chad
  38. Chile
  39. Colombia
  40. Congo
  41. Cook Islands
  42. Costa Rica
  43. Croatia (Hrvatska)
  44. Cyprus
  45. Czech Republic
  46. Denmark
  47. Djibouti
  48. Dominica
  49. Dominican Republic
  50. Ecuador
  51. Egypt
  52. El Salvador
  53. Equatorial Guinea
  54. Eritrea
  55. Estonia
  56. Ethiopia
  57. F.Y.R.O. Macedonia
  58. Faroe Islands
  59. Fiji Islands
  60. Finland
  61. France
  62. French Guiana
  63. French Polynesia
  64. Gabon
  65. Gambia
  66. Georgia
  67. Germany
  68. Ghana
  69. Gibraltar
  70. Greece
  71. Greenland
  72. Grenada
  73. Guadeloupe
  74. Guam
  75. Guatemala
  76. Guernsey
  77. Guinea
  78. Guinea-Bissau
  79. Guyana
  80. Haiti
  81. Honduras
  82. Hong Kong S. A. R
  83. Hungary
  84. Iceland
  85. India
  86. Indonesia
  87. Ireland
  88. Israel
  89. Italy
  90. Jamaica
  91. Japan
  92. Jersey
  93. Jordan
  94. Kazakhstan
  95. Kenya
  96. Kiribati
  97. Korea, South
  98. Kuwait
  99. Kyrgyzstan
  100. Laos
  101. Latvia
  102. Lebanon
  103. Lesotho
  104. Liberia
  105. Liechtenstein
  106. Lithuania
  107. Luxembourg
  108. Macau S.A.R.
  109. Madagascar
  110. Malawi
  111. Malaysia
  112. Maldives
  113. Mali
  114. Malta
  115. Marshall Islands
  116. Martinique
  117. Mauritania
  118. Mauritius
  119. Mexico
  120. Micronesia
  121. Moldova
  122. Monaco
  123. Montenegro
  124. Montserrat
  125. Morocco
  126. Mozambique
  127. Myanmar
  128. Namibia
  129. Nepal
  130. Netherlands
  131. Netherlands Antilles
  132. New Caledonia
  133. New Zealand
  134. Nicaragua
  135. Niger
  136. Northern Mariana Islands
  137. Norway
  138. Oman
  139. Pakistan
  140. Palau
  141. Panama
  142. Papua New Guinea
  143. Paraguay
  144. Peru
  145. Philippines
  146. Poland
  147. Portugal
  148. Puerto Rico
  149. Qatar
  150. Reunion
  151. Romania
  152. Rwanda
  153. San Marino
  154. Saudi Arabia
  155. Senegal
  156. Serbia
  157. Seychelles
  158. Sierra Leone
  159. Singapore
  160. Slovakia
  161. Slovenia
  162. Solomon Islands
  163. South Africa
  164. Spain
  165. Sri Lanka
  166. St. Lucia
  167. St. Vincent & the Grenadines
  168. Swaziland
  169. Sweden
  170. Switzerland
  171. Syria
  172. Taiwan
  173. Tajikistan
  174. Tanzania
  175. Thailand
  176. Togo
  177. Tonga
  178. Trinidad & Tobago
  179. Tunisia
  180. Turkey
  181. Turkmenistan
  182. Turks & Caicos Islands
  183. Tuvalu
  184. Uganda
  185. Ukraine
  186. United Arab Emirates
  187. United Kingdom
  188. United States
  189. Uruguay
  190. Uzbekistan
  191. Vanuatu
  192. Vatican City State (Holy See)
  193. Venezuela
  194. Vietnam
  195. Virgin Islands (British)
  196. Virgin Islands (US)
  197. Zambia
  198. Zimbabwe

An estimated shipping cost will appear on the site in your shopping bag and the final shipping cost will be confirmed in the checkout once you have confirmed your destination and shipping service.

If for any reason we anticipate a delay beyond our quoted delivery times our Customer Services team will get in touch with you.

Please note that during sale periods there may be some delay in the dispatch of orders.

For all orders placed on Mulberry.com you will receive an email confirming when your order has been despatched. This email will also contain a tracking number to allow you to track the progress of your delivery with the carrier we are using to deliver your order directly.

Deliveries are made between 8:30am and 6pm, and will require a signature to ensure the safe and secure delivery your order. It’s because of this that we are unable to deliver goods to PO boxes – with the exception of those located in the United Arab Emirates. For security reasons we are unable to deliver Mulberry goods to hotels.

We are happy to deliver your goods to a location that is different to your billing address. All you need to do is enter the alternate delivery address you require on the delivery section of the checkout process.

Please note that orders for stationery items of £50 or less are despatched via UK Royal Mail and will not have any tracking details provided and will not require a signature for delivery.

Sales taxes & duties

Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed on the checkout screen during purchase and on your order invoice.

You can download your order invoice via My Mulberry or request one from our Customer Services team.

When ordering goods from Mulberry.com for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Additionally, please note that when ordering from Mulberry.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

Insurance & lost goods

All Mulberry goods remain the property of Mulberry until payment has been received in full and the goods have been delivered or collected. Mulberry shall be responsible for the goods until the goods have been delivered or collected. Mulberry ensures all items are insured against theft and accidental damage at no cost to the customer.

Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.

If you are worried that your goods have been lost at some point on their journey to you, please contact our Customer Services team within 28 days of placing your order.

In the unlikely event your goods arrive in a damaged condition, or there is a discrepancy in the contents of an order you have received, please contact our Customer Services team within 48 hours of receipt of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents).

Ways to purchase

To place an order on Mulberry.com visit the “Shop” area of the site and browse through the different product categories to find the item you are looking for. On a product page simply select 'Add to Shopping Bag' and then select the 'Checkout' button when you are ready to make your purchase.

Review the items in your shopping bag where you can remove any unwanted items by selecting the “remove” link next to a product, and also add any care products that have been recommended for your items.

Clicking “Purchase Now” will take you to our secure checkout where you will be shown a summary of your purchase . You will need to provide either a delivery address or select a store for collection, payment details and a relevant billing address. Any applicable sales taxes and delivery charges will also be confirmed at this stage. Once you have entered your details you click the “Place Order” button. Clicking this button will also confirm your acceptance of our Terms & Conditions. Your order will then be processed by our systems, which is usually very quick, but during busy periods can take up to two minutes – so if nothing appears to be happening – please be patient and do not resubmit your order or refresh the page.

Once your order has been processed, an order acknowledgment email will be sent to the email address that you provided during the checkout process. Please make sure you keep hold of this email as it will contain your order reference number and you might need it at a later date. If you have a My Mulberry account you can also see details of your order here.

 

You can also place an order with us by contacting our Customer Services team who will be happy to assist you.

Selecting a site

To ensure you are provided with the correct pricing, currency, shipping costs and sales taxes and duties for your territory make sure you are shopping on the correct Mulberry site. You can change this by clicking on the country name that is displayed on the bottom left hand corner of the website.

Your country and site selection is determined by the country that is listed in your billing details. If you select a country that does not match the one listed in your billing details, you will be re-directed to the correct site when you are in the checkout.

Secure payments

We accept Visa, MasterCard and American Express cards as payment methods on mulberry.com.

Funds will be deducted from your bank once your order has been despatched from our warehouse.

All orders placed with Mulberry.com undergo security checking to ensure that the payment card is being used by the authorised cardholder. It is also done to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the payment card you use is registered. You are able to select a delivery address different to your billing address (for instance, as a gift to arrive with a friend) during the checkout process.

Collect in store

Designed around your lifestyle, you can now shop online at Mulberry.com and collect your order in selected stores in the United Kingdom within 1-2 working days. Items can be collected at your convenience and can be returned, online or instore, using our free returns process.

To use this service, select the Collect in store option at checkout and choose a store from the menu. The Collect in store service is not offered on orders for stationery items of £50/€70/US$70 or less.

Once your order has arrived in store and it is ready to be collected you will be contacted by a member of staff. Your order will remain in store for 10 days. In the event that you are not able to collect your order it will be cancelled and a full refund issued.

When collecting your order from a store you will need:

• To present a digital or printed copy of your order confirmation email.

• The credit or debit card used to complete the transaction

• If someone is collecting the order on your behalf, your signed written permission in addition to the above.

Product availibility

If an item you want to purchase is out of stock and you have asked to be notified when it becomes available (you will have selected the 'Coming Soon – Notify Me' feature), we will attempt to notify you by email within 48 hours of the product being in stock and available for order.

Packaging & gifts

Your Mulberry.com order will arrive in our signature carry bags for ease of transporting your purchases. Most of our leather goods will come with a soft dust bag to ensure that the item is protected during its journey to you, and storage afterward.

In addition, your order is delivered in discreet outer packaging, so no one but you will know what’s in the box.

Smaller stationery orders of £50 or less will be delivered in an envelope.

If your Mulberry.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order.

For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges.

Your Mulberry account

Creating a Mulberry account enhances your Mulberry.com experience. Benefits include:

  • A faster, streamlined checkout
  • Ability to view and track your order and review your past purchases
  • Option to view and download your order invoices and credit notes
  • Access to online returns
  • Manage your account details, including address book, preferred Mulberry store locations and email preferences

You can create a Mulberry account when you are checking out, or through the “create an account” page.

Create an account

Forgotten password

If you have forgotten your password you can reset it by entering your email address on the forgotten password page and we will send you an email that contains a link to reset your password and log in to your account.

Reset your password

Activate your account

If you have previously purchased with us as a guest and would now like to create your own Mulberry account in order to return an item or take advantage of the other benefits of having a Mulberry account, visit the Account Activation page where you simply enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.

Once you have created a password you will be able to access your account and see your past purchases as well as saving and updating your account details and subscription preferences.

Activate your account

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Select your Country

Please select your country from the list, this will provide you with the correct pricing, currency, and shipping costs for your area.

  • Your billing address must be in the United Kingdom.
  • All prices and billing are in Pound (£).
  • Local and international delivery options are available.