Ordering & Shipping

Worldwide shipping times & costs

Delivery region Delivery option Price Delivery time*
UK Standard £8.00 1-2 working days**
Stationery*** £4.00 2-3 working days**
Collect in store**** Free 1-2 working days**
Europe Standard £15.00 2-6 working days
Stationery*** £5.00 4-6 working days
North America Standard £20.00 2-4 working days
Stationery*** £5.00 6-8 working days
Rest of world Standard £28.00 5-7 working days
Stationery*** £10.00 6-8 working days

Please note that during sale periods there may be some delay in the dispatch of orders.

*Shipping times are applicable to orders placed before 2pm (GMT/BST) Monday to Friday. Orders placed after 2pm (GMT/BST) Monday to Friday will be despatched the following working day; orders placed after 2pm (GMT/BST) on Fridays will despatched the following Monday.

**Please allow two additional working days for Highlands and Islands.

***Please note that orders for stationery items of £50 or less are despatched via UK Royal Mail or international post. These orders will not have any tracking details provided and will not require a signature for delivery.

****Collect in store service is not offered on orders for stationery items of £50 or less. Once your order has arrived in store and it is ready to be collected you will be contacted by a member of staff.

Mulberry.com delivers to over 190 international destinations.

View all the countries we ship to:Close list

  1. Albania
  2. Algeria
  3. American Samoa
  4. Andorra
  5. Anguilla
  6. Antarctica
  7. Antigua & Barbuda
  8. Argentina
  9. Armenia
  10. Aruba
  11. Australia
  12. Austria
  13. Azerbaijan
  14. Bahamas
  15. Bahrain
  16. Bangladesh
  17. Barbados
  18. Belarus
  19. Belgium
  20. Belize
  21. Benin
  22. Bermuda
  23. Bolivia
  24. Bosnia & Herzegovina
  25. Botswana
  26. Brazil
  27. Brunei
  28. Bulgaria
  29. Burkina Faso
  30. Burundi
  31. Cambodia
  32. Cameroon
  33. Canada
  34. Canary Islands
  35. Cape Verde
  36. Cayman Islands
  37. Central African Republic
  38. Chad
  39. Chile
  40. Colombia
  41. Congo
  42. Cook Islands
  43. Costa Rica
  44. Croatia (Hrvatska)
  45. Cyprus
  46. Czech Republic
  47. Denmark
  48. Djibouti
  49. Dominica
  50. Dominican Republic
  51. Ecuador
  52. Egypt
  53. El Salvador
  54. Equatorial Guinea
  55. Eritrea
  56. Estonia
  57. Ethiopia
  58. F.Y.R.O. Macedonia
  59. Faroe Islands
  60. Fiji Islands
  61. Finland
  62. France
  63. French Guiana
  64. French Polynesia
  65. Gabon
  66. Gambia
  67. Georgia
  68. Germany
  69. Ghana
  70. Gibraltar
  71. Greece
  72. Greenland
  73. Grenada
  74. Guadeloupe
  75. Guam
  76. Guatemala
  77. Guernsey
  78. Guinea
  79. Guinea-Bissau
  80. Guyana
  81. Haiti
  82. Honduras
  83. Hong Kong S. A. R
  84. Hungary
  85. Iceland
  86. India
  87. Indonesia
  88. Ireland
  89. Israel
  90. Italy
  91. Jamaica
  92. Japan
  93. Jersey
  94. Jordan
  95. Kazakhstan
  96. Kenya
  97. Kiribati
  98. Korea, South
  99. Kuwait
  100. Kyrgyzstan
  101. Laos
  102. Latvia
  103. Lebanon
  104. Lesotho
  105. Liberia
  106. Liechtenstein
  107. Lithuania
  108. Luxembourg
  109. Macau S.A.R.
  110. Madagascar
  111. Malawi
  112. Malaysia
  113. Maldives
  114. Mali
  115. Malta
  116. Marshall Islands
  117. Martinique
  118. Mauritania
  119. Mauritius
  120. Mexico
  121. Micronesia
  122. Moldova
  123. Monaco
  124. Montenegro
  125. Montserrat
  126. Morocco
  127. Mozambique
  128. Myanmar
  129. Namibia
  130. Nepal
  131. Netherlands
  132. Netherlands Antilles
  133. New Caledonia
  134. New Zealand
  135. Nicaragua
  136. Niger
  137. Northern Mariana Islands
  138. Norway
  139. Oman
  140. Pakistan
  141. Palau
  142. Panama
  143. Papua New Guinea
  144. Paraguay
  145. Peru
  146. Philippines
  147. Poland
  148. Portugal
  149. Puerto Rico
  150. Qatar
  151. Reunion
  152. Romania
  153. Rwanda
  154. San Marino
  155. Saudi Arabia
  156. Senegal
  157. Serbia
  158. Seychelles
  159. Sierra Leone
  160. Singapore
  161. Slovakia
  162. Slovenia
  163. Solomon Islands
  164. South Africa
  165. Spain
  166. Sri Lanka
  167. St. Lucia
  168. St. Vincent & the Grenadines
  169. Swaziland
  170. Sweden
  171. Switzerland
  172. Syria
  173. Taiwan
  174. Tajikistan
  175. Tanzania
  176. Thailand
  177. Togo
  178. Tonga
  179. Trinidad & Tobago
  180. Tunisia
  181. Turkey
  182. Turkmenistan
  183. Turks & Caicos Islands
  184. Tuvalu
  185. Uganda
  186. Ukraine
  187. United Arab Emirates
  188. United Kingdom
  189. United States
  190. Uruguay
  191. Uzbekistan
  192. Vanuatu
  193. Vatican City State (Holy See)
  194. Venezuela
  195. Vietnam
  196. Virgin Islands (British)
  197. Virgin Islands (US)
  198. Zambia
  199. Zimbabwe

An estimated shipping cost will appear on the site in your shopping bag and the final shipping cost will be confirmed in the checkout once you have confirmed your destination and shipping service.

If for any reason we anticipate a delay beyond our quoted delivery times our Customer Services team will get in touch with you.

Please note that during sale periods there may be some delay in the dispatch of orders.

For all orders placed on Mulberry.com you will receive an email confirming when your order has been despatched. This email will also contain a tracking number to allow you to track the progress of your delivery with the carrier we are using to deliver your order directly.

Deliveries are made between 8:30am and 6pm, and will require a signature to ensure the safe and secure delivery your order. It’s because of this that we are unable to deliver goods to PO boxes – with the exception of those located in the United Arab Emirates. For security reasons we are unable to deliver Mulberry goods to hotels.

We are happy to deliver your goods to a location that is different to your billing address. All you need to do is enter the alternate delivery address you require on the delivery section of the checkout process.

Please note that orders for stationery items of £50 or less are despatched via UK Royal Mail and will not have any tracking details provided and will not require a signature for delivery.

Christmas Gifting & Extended Returns Period

From Monday 10th November until Tuesday 23rd December all gifts will arrive beautifully packaged in our exclusive Mulberry holiday gift wrap.

We will be accepting the return of Christmas gifts for refund until Sunday 18th January 2015.

To ensure your Mulberry gifts could reach you in time for Christmas, our last dates for guaranteeing delivery* were:

United Kingdom          Monday 22nd December, 2pm GMT

United States               Wednesday 17th December, 2pm GMT

Europe                        Tuesday 16th December, 2pm GMT

Rest Of World              Tuesday 16th December, 2pm GMT

Please note that for stationery orders dispatched with postal services, our last dates for guaranteeing delivery* were:

Royal Mail (United Kingdom)               Thursday 18th December, 2pm GMT

International Mail (all other locations)   Friday 5th December, 2pm GMT

*Note: For Highlands and Islands please allow two additional days.

Collect in store:

Our last date for guaranteeing pre-Christmas delivery for orders being collected in store was:

United Kingdom          Monday 22nd December, 2pm GMT

Sales taxes & duties

Sales taxes and duties are calculated on the site according to where you are having your order delivered to and are detailed on the checkout screen during purchase and on your order invoice.

You can download your order invoice via My Mulberry or request one from our Customer Services team.

When ordering goods from Mulberry.com for delivery outside of the European Union (EU), your order may be subject to import duties and taxes which are levied once the package reaches your delivery country. Any additional charges for customs clearance must be borne by you and unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.

Additionally, please note that when ordering from Mulberry.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

Insurance & lost goods

All Mulberry goods remain the property of Mulberry until payment has been received in full and the goods have been delivered or collected. Mulberry shall be responsible for the goods until the goods have been delivered or collected. Mulberry ensures all items are insured against theft and accidental damage at no cost to the customer.

Once the goods have been delivered or collected, they cease to be the responsibility of Mulberry.

If you are worried that your goods have been lost at some point on their journey to you, please contact our Customer Services team within 28 days of placing your order.

In the unlikely event your goods arrive in a damaged condition, or there is a discrepancy in the contents of an order you have received, please contact our Customer Services team within 48 hours of receipt of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents).

Ways to purchase

To place an order on Mulberry.com visit the “Shop” area of the site and browse through the different product categories to find the item you are looking for. On a product page simply select 'Add to Shopping Bag' and then select the 'Checkout' button when you are ready to make your purchase.

Review the items in your shopping bag where you can remove any unwanted items by selecting the “remove” link next to a product, and also add any care products that have been recommended for your items.

Clicking “Purchase Now” will take you to our secure checkout where you will be shown a summary of your purchase . You will need to provide either a delivery address or select a store for collection, payment details and a relevant billing address. Any applicable sales taxes and delivery charges will also be confirmed at this stage. Once you have entered your details you click the “Place Order” button. Clicking this button will also confirm your acceptance of our Terms & Conditions. Your order will then be processed by our systems, which is usually very quick, but during busy periods can take up to two minutes – so if nothing appears to be happening – please be patient and do not resubmit your order or refresh the page.

Once your order has been processed, an order acknowledgment email will be sent to the email address that you provided during the checkout process. Please make sure you keep hold of this email as it will contain your order reference number and you might need it at a later date. If you have a My Mulberry account you can also see details of your order here.


You can also place an order with us by contacting our Customer Services team who will be happy to assist you.

Selecting a site

To ensure you are provided with the correct pricing, currency, shipping costs and sales taxes and duties for your territory make sure you are shopping on the correct Mulberry site. You can change this by clicking on the country name that is displayed on the bottom left hand corner of the website.

Your country and site selection is determined by the country that is listed in your billing details. If you select a country that does not match the one listed in your billing details, you will be re-directed to the correct site when you are in the checkout.

Secure payments

We accept Visa, MasterCard and American Express cards as payment methods on mulberry.com.

Funds will be deducted from your bank once your order has been despatched from our warehouse.

All orders placed with Mulberry.com undergo security checking to ensure that the payment card is being used by the authorised cardholder. It is also done to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the payment card you use is registered. You are able to select a delivery address different to your billing address (for instance, as a gift to arrive with a friend) during the checkout process.

Collect in store

Designed around your lifestyle, you can now shop online at Mulberry.com and collect your order in selected stores in the United Kingdom within 1-2 working days. Items can be collected at your convenience and can be returned, online or instore, using our free returns process.

To use this service, select the Collect in store option at checkout and choose a store from the menu. The Collect in store service is not offered on orders for stationery items of £50/€70/US$70 or less.

Once your order has arrived in store and it is ready to be collected you will be contacted by a member of staff. Your order will remain in store for 10 days. In the event that you are not able to collect your order it will be cancelled and a full refund issued.

When collecting your order from a store you will need:

• To present a digital or printed copy of your order confirmation email.

• The credit or debit card used to complete the transaction

• If someone is collecting the order on your behalf, your signed written permission in addition to the above.

Product availibility

If an item you want to purchase is out of stock and you have asked to be notified when it becomes available (you will have selected the 'Coming Soon – Notify Me' feature), we will attempt to notify you by email within 48 hours of the product being in stock and available for order.

Packaging & gifts

Your Mulberry.com order will arrive in our signature carry bags for ease of transporting your purchases. Most of our leather goods will come with a soft dust bag to ensure that the item is protected during its journey to you, and storage afterward.

In addition, your order is delivered in discreet outer packaging, so no one but you will know what’s in the box.

Smaller stationery orders of £50 or less will be delivered in an envelope.

If your Mulberry.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order.

For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges.

Your Mulberry account

Creating a Mulberry account enhances your Mulberry.com experience. Benefits include:

  • A faster, streamlined checkout
  • Ability to view and track your order and review your past purchases
  • Option to view and download your order invoices and credit notes
  • Access to online returns
  • Manage your account details, including address book, preferred Mulberry store locations and email preferences

You can create a Mulberry account when you are checking out, or through the “create an account” page.

Create an account

Forgotten password

If you have forgotten your password you can reset it by entering your email address on the forgotten password page and we will send you an email that contains a link to reset your password and log in to your account.

Reset your password

Activate your account

If you have previously purchased with us as a guest and would now like to create your own Mulberry account in order to return an item or take advantage of the other benefits of having a Mulberry account, visit the Account Activation page where you simply enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.

Once you have created a password you will be able to access your account and see your past purchases as well as saving and updating your account details and subscription preferences.

Activate your account


Select your Country

Please select your country from the list, this will provide you with the correct pricing, currency, and shipping costs for your area.

  • Your billing address must be in the United Kingdom.
  • All prices and billing are in Pound (£).
  • Local and international delivery options are available.