Care & Repairs

Material care

 

Mulberry creates beautiful leather bags from the most carefully chosen and exquisite natural leathers. Many different types of natural leathers are used for our products. The leather used is of the highest quality, and from reputable, ethical sources.

All of our patterns are unique and designed in-house. Natural leathers are left untreated for a pure finish, and can vary in shade and texture.

Different leathers age in different ways and some are more delicate than others. Many of our customers love leathers to acquire a vintage patina and some don't - both are fine! But if you understand how Mulberry leathers age and how they should be cared for then you will be able to choose one that suits you and your requirements.

As a general rule, you should take care to avoid rubbing delicate, smooth or patent leather types against rough or sharp surfaces to minimise scratching.

Should your product get wet, remove any residual water immediately with a paper towel, pack loosely with paper and allow it to dry naturally.

If you have any specific enquiries about the leather we use or caring for your product, please contact Customer Services on +44 (0) 1761 234 273 or enquiries@mulberry.com

Repairs

Mulberry offers a repairs service for bags that develop a defect such as a faulty zip or lock, or have been subject to wear and tear over time. We make our bags with a great deal of craft and care, and we’re happy to say that defects are rare. Although not all of our bags can be repaired, the team will always carefully assess each bag and advise you what can be done to rectify things.

All our bags carry a 12-month guarantee from the date of your purchase. If within this period you detect a fault, the bag will be repaired or, if necessary, replaced at no extra cost (an original proof of purchase will be required in most instances).

To arrange a repair you will need to take your bag into one of the main Mulberry stand-alone stores (we can’t accept repair items at one of our homes from home such as Selfridges, or Harrods). At the store, the staff will arrange to have your bag sent to the repairs team for assessment. If you are unable to get to a store you can also send your bag directly to the repairs centre.

If you need to send your bag directly, you should print and fill out the Repairs Request Form and send it with your bag, in secure packaging.

Download a Repairs Request Form.

If the team believe that your bag can be repaired they will get in touch and send you a quote for the work and ask if you wish to proceed. If your bag is still inside the guarantee period and you have proof of purchase, you will not be charged for the repair.

Our repair timescales can vary dependent upon the exact nature of the repair required. Each item is inspected on a case by case basis, and any repair is carried out individually by hand, by one or more of our highly specialised artisans. Some repairs do require longer than others as they can be very intricate, especially where the work involves inking, stitching or re-piping which requires taking the bag apart and this type of repair can take up to 12 weeks. A more straightforward repair such as replacing a postman’s lock can be 2 weeks from the time the quote is accepted to leaving our team here in Somerset.

We strive to ensure every repair is carried out to the highest quality standard and always aim for the nearest possible leather or component match to an individual bag. New leather will always vary slightly to the original especially for some of our older bags where the leather has aged beautifully over time.

If you have any further questions about Mulberry's repairs service, please contact Customer Repairs on +44 (0) 1749 822 131 or enquiries@mulberry.com

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